Fluege.de Reviews 

10,494
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Flüge.de is the only platform I trust with booking flights because when you call them there is an actual person responding and not after hours and hours of eternal loops of hell in a wait line. They a... See more

Company replied

Rated 5 out of 5 stars

Hallo, The Service was fine, the snacks offered were unexpected and tasty, the sitting condition, especially for the legs, was comfortable, Take off and landing remarkable.

Company replied

Rated 1 out of 5 stars

This company is a total joke - incompetent and rude customer service people, who don't even know how to do their job. I was transferred 5 times to 5 different representatives who still couldn't help m... See more

Company replied

Company details

  1. Flights Search Site

Written by the company

✈✈✈ Fluege.de bietet seinen Nutzern den schnellen und einfachen Flugpreisvergleich aus Tausenden von Airline-Tarifen. Seit 2008 hat sich die Seite zu einem der erfolgreichsten Flugportale im deutschsprachigen Raum entwickelt. Mit innovativer Technik wird die komplexe Angebotsvielfalt von mehr als 550 Airlines ausgewertet und detailliert dargestellt. So findet man immer den günstigsten Flug. ✈✈✈ Im komfortablen und personalisierten Service-Bereich lassen sich gebuchte Flüge, optionale Versicherungen und weitere Services bequem verwalten. Außerdem erfahren die Kunden hier alles Wichtige rund um ihren Flug und das Reiseziel in Echtzeit. ✈✈✈ Wer mit der hauseigenen Fluege.de Mastercard Gold bucht, fliegt sogar noch günstiger. Denn beim Treuekundenangebot entfällt die im Reisebürogeschäft übliche Service-Fee bei Flugtickets. ✈✈✈ Wer mehr als nur einen Flug sucht, kann auf Fluege.de außerdem bequem Mietwagen, Hotelzimmer oder ganze Reisepakete buchen. ✈✈✈ Eine eigene App für Smartphone- und Tabletnutzer ermöglicht die komfortable Flugsuche und weitere nutzerfreundliche Services auch auf kleineren Bildschirmen.

☎ 0341 - 35575 85530

Written by the company

Beste Flugtarife
Unsere Kunden stehen für uns an erster Stelle. In ihrem Auftrag vergleichen wir die aktuellsten & günstigsten Flugangebote aus Tausenden Tarifen von mehr als 550 Airlines.
Einfache Bedienung & Flexibilität
Umfangreiche Filter- & Auswahlfunktionen ermöglichen Ihnen, immer einen passenden Flug zu finden. Sind Sie hinsichtlich Ihrer Flugdaten flexibel? Dann zeigt Ihnen unsere clevere Flugsuchmaschine auch günstige Alternativangebote an.
Sichere Bezahlung
Fluege.de verwendet sichere SSL-Zertifikate für alle Flugbuchungen.
Tipp: Fluege.de PLUS Mitgliedschaft
Werden Sie fluege.de PLUS Mitglied und sichern Sie sich direkt den günstigen fluege.de PLUS Preis für Ihre Flugbuchung.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.3

All reviews

(10,494)

1,734 reviews in the last 12 months

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Rated 1 out of 5 stars

Stay away!

As of my personal experience, FLUEGE.DE does not respect customers:

1. Low chance of reaching by phone and does not reply emails!

2. Requests passport and credit card details each time you purchase with them. If you do not send this within 24 hours (and who stays online the whole day?), they promise to cancel the booking and take 50-100 from credit card as a penalty!

3. Gives discounts on tours that are more expensive than offered elsewhere.

4. And the 20 euro charge for using Visa is way too much.

I booked my flights with many companies, but this experience is the worst.

2 May 2014
Unprompted review
Rated 1 out of 5 stars

Lufthansa - cancellation due to strike

I have bought a ticket from fluege.de, but due to Lufthansa strike the flight was cancelled. Even so, they didn't bother to send my money back.
Of course it is impossible to communicate with them, I try many times to call each time the line was either down or I was the 10-11 person waiting on the line.
And since they don't have any support email address, to call them directly and waist a lot of time on the phone (plus the money, because you are the one waiting 30 minutes at least) it is terrible.

11 April 2014
Unprompted review
Fluege.de logo

Reply from Fluege.de

Liebe niculaecarmen,

wenn möglich übernehmen wir natürlich gern die Bearbeitung bei einer Flugzeitenänderung für Sie, obwohl fluege.de nur als Online-Reisebüro auftritt. Sollte Ihre Umbuchung sehr kurzfristig nötig geworden sein, ist die Fluggesellschaft dabei in der Pflicht, Ihnen schnellstmöglich den gebuchten Flug zu ermöglichen. Uns kommt hier nur eine Informationspflicht zu.

Für die entstandene Wartezeit entschuldigen wir uns. Das Reisegeschäft ist jedoch stark saisonabhängig. Deswegen sind die Anfragen in manchen Monaten besonders hoch. Das zeigt sich auch bei unserer Hotline. Wir bitten Sie deshalb um Ihr Verständnis, dass in der Hauptbuchungszeit Spitzen auftreten können, die zu etwas längeren Wartezeiten führen.

Wenn Sie mögen, können Sie uns Ihre Buchungsnummer oder Ihren Klarnamen zur Prüfung des konkreten Sachverhalts zukommen lassen und bitten Sie um Verständnis.

Mit besten Grüßen
Ihr Team von fluege.de

Rated 1 out of 5 stars

1 Hour waiting time for customer service hotline!!!!

Terrible experience trying to reach customer service. Will never never book a ticket with fluege.de again.

19 March 2014
Unprompted review
Fluege.de logo

Reply from Fluege.de

Lieber Savio Dias,

herzlichen Dank für Ihre Kritik. Wir bedauern die Unannehmlichkeiten und möchten unseren Service stetig verbessern. Ihre Resonanz ist uns dabei Hilfe und Ansporn zugleich. Wir bedauern Ihre lange Wartezeit in unserer Hotline.

Das Reisegeschäft ist stark saisonabhängig. Deswegen sind die Anfragen in manchen Monaten besonders hoch. Das zeigt sich auch bei unserer Hotline. Wir bitten Sie deshalb um Ihr Verständnis, dass bei vielen Tausend Kunden monatlich in der Hauptbuchungszeit Spitzen auftreten können, die zu etwas längeren Wartezeiten führen. Das gefällt weder Ihnen noch uns. Wir arbeiten daran.

Mit besten Grüßen
Ihr Team von fluege.de

Rated 1 out of 5 stars

A scam!

They charge to the card more than displayed on the webpage! And then refuse to refund the difference. I didn't play with them and simply submitted chargeback claim in my bank, then got the difference but it took 2 months. Avoid this scam webpage!

14 January 2014
Unprompted review
Rated 1 out of 5 stars

Worse experience ever

BE AWARE, don't book with them. fluege.de charged my credit card 3 time for the same ticket, and then send me an email saying that my credit card wouldn't accept the payment, however my bank insist that the money has been charge and is waiting for approval. After trying to cancel everything they charged me with a fine of 100€!

1 March 2013
Unprompted review
Rated 1 out of 5 stars

Kann man auch 0 Sterne geben?

Travel warning! Don't EVER book a flight with Fluege.de. They are horrible. Besides the fact they have hidden fees, they've now kept me on hold for about an hour already (and I'm calling International), they book flights that are not workable and they refuse to make changes for you! Fluege.de is the worst company I've EVER dealt with!!!!!

2 July 2012
Unprompted review
Rated 1 out of 5 stars

Beware!

The next day the reply for our booking arrived with a different return date. After spending 40 euros on phone bills for 3 service calls nothing could be done. My advice, go to a real travel agent because the Internet business model is unreliable.

20 March 2012
Unprompted review
Rated 1 out of 5 stars

Beware: Unreliable IT

My wife had the same experience as another reviewer.
She booked some flights at fluege.de and when she got her confirmation they were not the flights she booked: another day, other countries, other times, other prices. Then I called them, it took 1 hour and 10 euros and then they wanted 100 euros to cancel the whole mess they created. I phoned our credit card company and without a screendump of your booking they can't do anything. Sorry, you lost your money.

7 March 2012
Unprompted review
Rated 1 out of 5 stars

No service at all- possible scam

I tried to buy airfare trough their online system. They wanted from me all my personal data, photocopy of my credit card and passport! But aftrewards they cancelled reservation without any reason. I am very suspicous that this site is SCAM! They don't returning to may e-mails!!!

17 March 2010
Unprompted review
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