Billigfluege.de Reviews 402

TrustScore 1.5 out of 5

1.3

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Company details

  1. Flights Search Site

Information provided by various external sources

Wir machen’s billiger! Billigfluege.de ist das Portal für Kunden, die ihren Flug zum besten Preis haben möchten. Mehr als 450 Airlines mit Tausenden Tarifen werden in den Online-Vergleich einbezogen. Nach Wahl des passenden Angebots kann der Kunde bequem seinen Flug samt gewünschten Extras auf der Seite buchen. Das Portal wickelt im Hintergrund die Buchung und die Ticketausstellung mit seinen Partnern ab. So steht dem entspannten Reisestart nichts im Weg.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

402 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Its me again

Its me again. After some more e-mails answering the unfavorable review I gave Billigfluege .de came back 2 times with a standard
e-mail but no answer to my question. Billigfluege .de is a rip off and cheating website which charges Insurance without asking for it and will not answer any questions. Never book with them if you want a carefree trip and no problems. They will book you on 2 different Airlines for and issue 2 tickets for your flights and not tell you before your booking. Cheating all the way.

5 May 2019
Unprompted review
Billigfluege.de logo

Reply from Billigfluege.de

Dear Mr Jobst,

by law, we are obliged to offer insurance to our customers.
However, you are free to choose. Please be assured that it does not fit our idea of a customer-oriented service standard to provide you with additional services that you do not need.
Depending on the flight booking, you may be issued two tickets for the outward and return flight.
Here is a note on our website before completing the booking.

Many Greetings
Your Mr Schmoldt | Customer Care

Rated 1 out of 5 stars

Trapped with my credit card - Extorsive claim

I Bought a ticket that was supposedly very cheap with my credit card. I Paid, everything ok. I got the ticket in my e-mail. 10 minutes later, after they had supposedly processed the payment, I got an e-mail saying that actually they had not been able to process the credit card payment (?) (why on earth would they issue the ticket then?), but that they would try once again in 24 hours. If I want to change the payment method, I have to pay around 20-25% more, and if I cancel, I have to pay two times the value of the ticket (100 euro), which is crazy. Never again.

9 April 2019
Unprompted review
Billigfluege.de logo

Reply from Billigfluege.de

Dear Mr Jozami,

please note that the booking request confirmation is not a final ticket confirmation.
The tickets will be issued only upon successful payment.
For this reason, please check before booking that your form of payment is safe.
If you have any questions, we are always at your disposal.

Yours sincerely
Your Mr. Schmoldt | Customer Care

Rated 2 out of 5 stars

Would not recommend

The customer service tries to be helpful, at least if you can reach them.
But unless you buy the service package, it will be incredibly difficult to get help, so you better pray nothing wrong happens. And do check with your bank that the payment was actually delivered, because cancellation fees are very high.

10 April 2017
Unprompted review
Billigfluege.de logo

Reply from Billigfluege.de

Hello Jean-Gabriel Magdelain,

We are glad to hear that we have found a solution with you via telephone.

Sunny greetings from Leipzig
Monika from billigfluege.de Service Team

Rated 1 out of 5 stars

Billigfluege.de, never again!

Billigfluege.de, never again!
These things I have not experienced!
First reported on the website of incomplete price for the ticket. After entering all the data will be billed separately even a service fee € 59.98. It is a hidden tax that is actually something of a scam with the price, so that the sum of tickets and ticket hidden fee is overpriced and no one will buy.
After written complaints and denunciations booking tickets only do I get the autoresponder answer from billigfluege.de where he wrote about the problems at airports and weather conditions. What does that mean???

24 February 2017
Unprompted review
Billigfluege.de logo

Reply from Billigfluege.de

Sehr geehrter Kunde,

vielen Dank für Deine offenen Worte.

Gern rufen wir Dich zurück um Dein Anliegen genauer zu prüfen. Um weiter helfen zu können, benötigen wir
jedoch eine Referenznummer.

Wir freuen uns über Deine Rückmeldung.

Viele Grüße
Ihr billigfluege.de Service Team

Rated 1 out of 5 stars

Absolutely awful

They mess up, and can't charge me for my ticket. They therefore cancel it. That all fair enough, but then they demand 100€ service fee for the inconvenience. Absolutely deplorable...

19 December 2016
Unprompted review
Rated 1 out of 5 stars

There is NO customer service!

Got a mail they could not take the money off my account, I replied to ask for an alternative way of paying. No reply. Asked via the online customer support file. No reply. Wrote again, no reply. Finally phoned the customer service number, on hold for 30 minutes before I hung up. Do not use this company. There is no way to communicate with them if something goes wrong.

22 July 2016
Unprompted review
Rated 1 out of 5 stars

Fraud! You will loose your money!

We booked a flight from Hamburg to Crete. After we paid about 1100 EUR for the tickets the flight got cancelled. Since we have not been able to make contact to billigfluge.de (they don't respond to our calls or mails) and we have not heard from them. It has been more then two months. So if you dont want to waste your money DONT use billigfluge.de. It is fraud.

18 July 2016
Unprompted review
Rated 5 out of 5 stars

Einfach Klasse

Super!!!!!!!!

16 July 2014
Unprompted review
Billigfluege.de logo

Reply from Billigfluege.de

Lieber Kamil Öztürk,

wir danken Ihnen für Ihr Feedback. Wir arbeiten ständig daran, unseren Buchungsprozess zu optimieren, um Ihnen übersichtlich und schnell die besten Angebote zu geben. Ihr Lob hilft und motiviert uns, Ihnen auch bei Ihrer nächsten Buchung eine unvergessliche Zeit zu bereiten.

Mit besten Grüßen
Ihr Team von billigfluege.de

Rated 4 out of 5 stars

Good look- and feel website

Good look- and feel website with a straight forward design which makes it easy to search and find what i'm looking for. Prices are competitive. I'm very pleased.

18 March 2014
Unprompted review
Billigfluege.de logo

Reply from Billigfluege.de

Liebe User Nisson,

wir freuen uns, dass Sie mit uns einen guten Flug hatten, und danken Ihnen für Ihr Feedback. Das hilft und motiviert uns, Ihnen auch bei Ihrer nächsten Buchung eine unvergessliche Zeit zu bereiten.

Mit besten Grüßen
Ihr Team von billigfluege.de

Rated 5 out of 5 stars

CHEAPEAST FLIGHT I COULD GET WAS THROUGH BILLIGFLUEGE

I booked a flight from kenya to Frankfurt. The booking was done very first and the confirmation came in quick, very efficent I would recommend them anytime.

Caroline

10 March 2014
Unprompted review
Billigfluege.de logo

Reply from Billigfluege.de

Liebe Caroline,

wir freuen uns, dass Sie mit uns einen guten Flug hatten, und danken Ihnen für Ihr Feedback.

Das hilft und motiviert uns, Ihnen auch bei Ihrer nächsten Buchung eine unvergessliche Zeit zu bereiten.

Mit besten Grüßen
Ihr Team von billigfluege.de

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