Flightright Reviews 2,612

Case 2005587

We open the case in June 2019.
Airline did not answer for a long time.
In April 2022, their lawyers filed a lawsuit, which was won in February 2023.
Since then, no news from flightright.es, no payment, no answer to my emails, no documentation about the lawsuit, nothing. Just silence.
Very poor service.

Excellent service. Communication was very good all the way through the process. I got my compensation for my flight delay with no issues. I would recommend Flightright for anyone who needs to claim and I would definitely use them again

Muy fácil de utilizar, súper profesional. Lo recomiendo!

After 6 years to get a compensation from a flight I didn't get anything and the company based on a new law asked 300 Euros instead 600 taking into account the claim started much earlier. A perfect example of a totally unprofessional company

No solo porque se resolvió favorablemente, sino porque no necesite estar pendiente ni mandar datos de manera continua.

After a year with almost no info (just a couple of emails saying they were working on it without much more info), they suddenly sent me an email saying that they close the case as was delayed due the weather and airlines don't compensate for that.

But (I don't know why) flightright is lying, maybe is not worth for them to continue with the case.
Is clearly stated in the first emails that the delay was due technical issues and the need of a plane repair piece that has to come by car from a city 100km away.
If the weather issue was real, the case would be dismissed at the beggining, no one year later.

Don't trust flightright

I opened my case with Flightright almost 3 years ago, and it's been stuck in step 4 for almost a year now with no updates. The last communication I received was more than a year ago, and since then, nothing — no progress, no transparency, no response to follow-ups. At this point, it feels like the case has been abandoned. Very disappointing service. I wouldn't recommend using them if you're expecting timely support or clear communication.

Everything was ok. The platform is very user friendly, and the support response any time that you have a question.
The case took 2 years ish to be resolved, but the money arrived straight to my account

I have to pay a fee because they say Ryanair paid me but they did not. They don´t answer my emails correctly. I asked for proof that Ryanair paid me they just say somehing about things got clear in court. But still, I have never received any money from Ryanair and still they force to pay me the fee. It´s impossible to speak on the phone. If you try hard you find a telephone number but its always occupied, it´s fake a think. It´s so UNFAIR.
When I finally got somebody on the phine they only speak German and get mad and say that it´s not the number of Flight Right, But it is on their website! I can´t believe it. This person was so unfriendly!
I see an answer. But I never took it to another firm. I am awaiting that FlightRight calls me. Thank you

I must say that I was initially skeptical about these claim services, especially since airlines use many excuses to delay or avoid paying. But I have to say—DON'T HESITATE for a minute! I tried to file the claim on my own and got nowhere. Flightright has everything automated—you enter your details, upload proof of purchase, and they keep you informed at every step. The airline initially refused, just as they did with me, but in the end, there was no trial. It's best to leave it to professionals who know the legal loopholes, and their commission is well deserved. On top of that, the payment reached my account quickly, in less than a week. Highly recommended!

VERY DISSAPOINTED. They used to be a serious company, now they charge at least 41% of your compensation. In my case, almost 2 years to receive any compensation. Besides that, I had to write them to remind about my case because it seems they forgot it. Finally, when I got my money back, they charged me that nearly 50% of the compensation. I will never get back to them again, I am sure there are much better alternatives

All super! If I have another problem I will contact flightright again

All good got what I needed perfect service they deserve the 20 percent

THE WORST IMAGINABLE SERVICE EVER! we are waiting since 2019 for pay out for cancelled flight! 5 years! I sent around 50 emails, none responded too. After FB message to them, in January 2024, was told it does take a while ( 5 years, seriously?!) And in a few months, flightright will be in touch. Nothing. Probably stole our money. Absolute waste of time with them, appalling service.

La verdad es que ha sido bastante lenta la reclamación, ha durado casi año y medio pero finalmente me han indemnizado por un retraso y la gestión la han llevado perfectamente bien.
Estoy muy satisfecha con toda la gestión.
Satisfied The truth is that the recovery has been quite slow, it has lasted almost a year and a half but finally they have compensated me for a delay and the management has been carried out perfectly well.
I am very satisfied with the entire management.

Perferct service, easy to use, effective results, quick solution.

Honesty, effective, fast