Flight Centre New Zealand Reviews 

3,409
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 701 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and genuinely caring, often going above and beyond to ensure smooth travel experiences. People appreciate the excellent service, noting that the booking process is made simple and efficient, with agents providing helpful advice and managing complex itineraries with ease, making holiday planning stress-free and enjoyable. However, some customers noted booking accuracy issues, such as unconfirmed seats or incorrect cruise themes, causing frustration and difficulty in resolution. A few also experienced unhelpful or unresponsive customer service, particularly when resolving online booking problems or when communications went unanswered.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service, often highlighting the helpful, courteous, and professional... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the helpfulness and efficiency of... See more

Holidays

Reviewers mention positive feedback about holidays, with many expressing satisfaction with the ease of the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really enjoyed working with Claudia at Newtown Flight Centre. She was super knowledgable, lively and fun to discuss my holiday plans with. I trusted her with getting my friend and me to Europe, incl... See more

Company replied

Rated 5 out of 5 stars

Laura had personal experience of Turkey...This enabled her to convey both useful information and a bubbling enthusiastic feeling about how much she enjoyed this country. She is both a good listener a... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Scott at Flight Centre Queenstown highly enough! His attention to detail is exceptional, and every trip he helps me plan is organised perfectly from start to finish. What I valu... See more

Company replied

Rated 5 out of 5 stars

Amalie-Jean from Riccarton branch was fabulous. She listened to my needs, provided helpful advice and responded quickly to my questions and changes resulting in my travel experience being trouble fre... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Bus Tour Agency
  4. Cruise Agency
  5. Cruise Travel Agency
  6. Tourist Attraction

About Flight Centre New Zealand

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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4.8

All reviews

(3,409)

650 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolute legend

I have been planning our holiday to Samoa for 6 adults and 1 child, for 10 days. I have been dealing with Liston who has been an absolute legend. He was always there to answer any questions, and would always provide me with options about accomodation. There was a lot of back and fourth and he remained polite, professional, patient and always willing to help. I’m so grateful for all the help and guidance that you have given and provide to give.

28 May 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Ange Evans was very helpful...

Ange Evans was very helpful and had a great personal touch.

25 May 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you so much for this amazing feedback, We're so glad to hear how the teams personalized service helped make your booking process so enjoyable and effortless 😍

Rated 5 out of 5 stars

Had a super welcoming and helpful…

Had a super welcoming and helpful experience with my flight agent Makaela! Made booking informative and stress free :)

18 May 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 5 out of 5 stars

Jonny

Jonny - Emailed him in the morning with everything I wanted for my holiday and he sent me an itinerary and hour later with everything included.

25 May 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks for the great review 😊

Rated 5 out of 5 stars

Brittany our consultant was excellent

Brittany our consultant was excellent. Explained everything in detail, this was great . Very happy with the service we received

26 May 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 4 out of 5 stars

Mikayla made the process less daunting

Mikayla made the process less daunting. It was good to go to NYC first and Hawaii on the way back. More bang for your buck. A wonderful trip made easier through my dealings with Flight Centre ✈️

4 May 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We're so happy to hear you had a wonderful trip and found the process easy! Thank you for sharing your positive experience.

Rated 5 out of 5 stars

The agent, Natalie

The agent, Natalie Lawton, was fabulous. Super fast, responsive, creative and efficient. We will definitely go back to her for our next travel arrangements!

25 May 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We love to see this great review for the team, and how they were responsive and helpful throughout your booking! Thanks for sharing 🙂

Rated 5 out of 5 stars

Lendl is always welcoming

Lendl is always welcoming, always proactive, always responsive to individual circumstances and totally trustworthy! She is super efficient and goes the extra mile to ensure the best outcome when we travel! Thank you Lendl and Flight Centre!!

22 May 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Lexi Bowe is fantastic

Lexi Bowe is fantastic! She’s helped through the process of me getting the best options for flights as well as walking me through the whole process of getting travel insurance/ in depth information I may need!! Could not recommend her enough!!

12 March 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Understood us.

Stefan understood us.. that's huge. Spent plenty of time so we didn't feel rushed, answered every little query, and all with exactly the right amount of friendliness and professionalism.

20 May 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Brittany was great to deal with

Brittany was great to deal with, nothing was a problem and there were quite a few emails and questions being sent.

22 May 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for taking the time to share your great review for the team 😊

Rated 5 out of 5 stars

Excellent service from Yvonne

Yvonne couldn't have been more helpful. She understood what I needed and used her excellent knowledge to find me the best options for my budget and requirements. Follow up was also excellent, ensuring I had everything I needed before travelling.

16 March 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We love to see this awesome review, and how they not only secured you great prices, but also made your booking process so seamless. Thanks for sharing 😊

Rated 5 out of 5 stars

Fabulous Andrew - Flight Centre Pukekohe

I phoned Flight Centre Pukekohe and Andrew answered the phone. I hadn't dealt with Andrew before but made an appointment to see about flights to London.
What can I say about Andrew - wonderful, helpful, thoughtful and with a great sense of humour. He wanted to get to know me first and make me relax so I could decide on the best flights. I had suggested one lot of flights but it would have meant an 8 hour transit wait going to London and an 11 hour trainsit wait coming home. So Andrew found much better flights for me. And I was very happy.
I never felt pushed into making a decision but I knew that what Andrew had suggested was the best for me.
Andrew is the person I will always go to when I need flights or any other bookings. He made the whole process a joy.
Thanks Andrew

20 May 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Good Job Flight Centre

Agent Richard Miles in the Masterton office knows his job very well and is very pleasant to deal with.

20 May 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks for the great review 😊

Rated 5 out of 5 stars

Whenever we have been in to make a…booking its done professionallysince

Whenever we have been in to make a booking with Lauren, all we do is give all our information of dates of travel, along with preferences, hotel bookings etc in her capable hands and Lauren does it all, efficiently and gives full explanation on everything that needs attention. And all dats left is call in and EVERYTHING is completed. AWESOME!

19 May 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

BOOK WITH JAZ

My trip felt like a treat because of how wonderful Jaz is. From booking the flights to ensuring I was safe on my return home — I couldn’t recommend anybody else.

If you’re looking for easy going + effortless, that’s your lady. The only one I’m coming to from now on! Thank you so much!!

26 February 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

VERY PERSONALIZED WENDY HENWOOD FROM…

VERY PERSONALIZED WENDY HENWOOD FROM KERIKERI, SHE HAS BEEN ABSOLUTE MAGIC.

30 April 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you so much for this amazing feedback, We're so glad to hear how the teams personalized service helped make your booking process so enjoyable and effortless 😍

Rated 5 out of 5 stars

Taylor is the best!

We have recently booked a cruise package with Taylor Seales at FCNZ Lambton Quay, Wellington. It was a very smooth process and we found Taylor to be the supreme professional, who was exceptionally responsive, helpful and friendly to our several requests. Nothing was too much trouble. Highly recommended. Definitely a five star travel agent.

15 May 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

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