Flat Beds Reviews 1,508

Jim and the staff are amazing, always professional with quick turnaround and nothing is too much trouble

Understanding of my wishes and prompt response to give me viable alternatives at reasonable prices

Jim is so responsive and knowledgeable. He is a pleasure to work with

Fabulous customer service from these guys, first started using them several years ago, they are my go to whenever I want to travel, their attention to detail is superb, I do not use any other agents. Highly recommend

Tess was easy to work with and very timely in her response.
She found great flights for the price I wanted.

Prompt reply to all questions, very efficient

Both Alex and Sharon were excellent

This is the second time I’ve booked with Flat Beds, and once again they delivered exceptional service. I recently arranged return business class flights from Sydney to Europe via Oman, and the entire experience was seamless from start to finish.

Michelle, my booking agent, was professional, knowledgeable and a pleasure to deal with.

Communication was prompt and clear throughout the process, and I was provided with four excellent options to choose from, making the decision easy and stress-free.

Everything was handled flawlessly, and I felt confident every step of the way. I highly recommend Flat Beds and will certainly use them again for future travel.

Prompt, efficient, professional service, presenting me with a range of flight options very quickly after listening to me to understand my needs. Thank you

Very professional. Clear communication and fast turnaround.

every thing was address and explained and given options which is always a plus thanks to
Hanna Longbottom

Quick response and listening to client

The team was incredibly helpful, professional, and responsive throughout the entire process. Everything was handled smoothly and efficiently, and I truly appreciated the care and attention to detail. It was a pleasure dealing with such a reliable company.

This is the third time we've used Flatbeds to book flights to Europe and it wont be the last. Each time their staff have been amazing to deal with, whilst sourcing out the best alround flights for us. In addition, weve now tried three diffent airlines, visited three different counties along the way and in one case got upgraded to first class! Now there are some good numbers!!! Thanks also this year (2026) to Hannah for her wonderful help.

Hannah was fantastic. I told her what I was looking for & what my budget was & she came back to me with two options which was great considering I'm travelling in 6 weeks. Hannah was more than happy to adjust quote & came back straight away with changes I'd requested. I would highly recommend Flat Beds to anyone looking for that business class option, as for most, you think it's something you can't afford, but actually can.

Great Service. We engaged with them over time, and they always responded promptly. Our brief was somewhat dynamic, and they adapted well over time. They promised and delivered.

Efficient and knowledgeable, providing me with a fantastic price for our holiday to Europe - Business Class. Ask for Becky, she knows her stuff :)

Michelle has made the booking process for our trip to France very easy for us as she did last year. In spite of our booking later than normal she went out of her way to assure that our needs were met at the best possible price. I have been recommending Flatbeds to all of my friends and will continue to do so. Many thanks. David Zeplin

Great customer service. Alex is very proactive and responsive. Great prices and options. Thanks Alex