Flat Beds Reviews 1,508

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, attentiveness, and professional demeanor, making the booking process smooth and pleasant. People frequently highlight the excellent service received, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the competitive pricing offered. Many customers also appreciate the straightforward and simple booking process, often finding great deals on flights that fit their needs.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently highlighting its professionalism, efficiency, and... See more

Response time

Reviewers consistently express satisfaction with the response time. Customers frequently highlight the prompt... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and competitive... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah was just phenomenal. Her communication was prompt and detailed. She found alternate flights for us mid Middle East crisis, not only at a very respectable price (particularly compared to earlier... See more

Company replied

Rated 5 out of 5 stars

Our 1st international holiday experience came after a recommendation from a well travelled couple we know, told us about Flatbeds. We felt like we'd stumbled on a travel secret. The prices, ser... See more

Company replied

Rated 5 out of 5 stars

Fabulous service from Hannah. Great to be able to speak to a representative by phone, not just online. We gave her a rough outline of our travel plans and she quickly found multiple cost-effective... See more

Company replied

Rated 5 out of 5 stars

The whole process from schedule definition to issue of tickets was swift, accurate and efficient. Hannah’s communication was clear and concise. All queries were addressed in a timely way. Everythin... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Agency
  4. Cruise Travel Agency
  5. Flights Search Site

About Flat Beds

Written by the company

At Flat Beds we specialise in getting you the best value Business Class airfares to Europe, North America and the rest of the world. We focus on making your journey just as enjoyable as your destination. From your first touchpoint with us, we strive to make your booking process simpler and quicker for you, while also delivering the optimum balance of price, product quality and reward benefits with your airfares. Our team of travel agents are experts at complex airfare ticketing and finding the best value flights. Real fares, real prices. As part of the Complex Travel Group, Flat Beds is AFTA/ATAS accredited.


Flat Beds Tour + Cruise

In 2019 Flat Beds Tour + Cruise was launched, bringing you the ultimate in luxury tour and cruise deals.

Flat Beds

Written by the company

1 Business Day Service Guaranteed!

The only travel agency in Australia with a service guarantee

All received communication will be replied to within 1 business day, start to finish of your inquiry.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Australia to UK Flights

After initial doubts regarding using a new platform, my doubts were eased with the professional manner that Flat Beds conducted every step of the booking process.
Special thanks to Hannah for timely responses and feedback to my queries.

17 March 2026
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Reply from Flat Beds

Hi Robert, thank you for a lovely review, we're so glad you had such a positive experience.

Rated 5 out of 5 stars

Hannah Longbottom has been a stellar…

Hannah Longbottom has been a stellar help to find suitable flights and help us change them in the whole Gulf War catastrophe.
The entire experience was stressful but she found solutions quickly and professionally and saved our trip for us.
Highly recommended to anyone

27 March 2026
Unprompted review
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Reply from Flat Beds

Thank you Mark for taking the time to write this great review.

Rated 5 out of 5 stars

We had a fantastic experience with Flat Beds

We had a fantastic experience with Flat Beds, especially working with Madeleine. She helped us navigate the complexities of booking international flights with our two small dogs, which was no easy task. Madeleine was incredibly efficient, responsive, and secured us great tickets at a very competitive price. Her knowledge and support made the whole process feel smooth and stress-free. We’re so grateful for her help and would highly recommend both Madeleine and Flat Beds to anyone planning travel.

16 March 2026
Unprompted review
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Reply from Flat Beds

Hi Linda, we're so pleased to hear about your great experience.

Rated 5 out of 5 stars

Helped us out of a jam!

Communication was great and very prompt. Becky did a fantastic job securing us seats quickly on a flight that did not go over the Middle East. If we hadn't got these seats we wouldn't be going away. Could not recommend more highly.

11 March 2026
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Reply from Flat Beds

Thanks so much Louise for a great review!

Rated 5 out of 5 stars

Lianne worked efficiently under extreme…

Lianne worked efficiently under extreme pressure after our Qatar flight was cancelled due to the Iran war and secured a fantastic alternative flight that was safe and certain. It was nothing short of miraculous.

3 March 2026
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Reply from Flat Beds

Thanks Peter for a lovely review!

Rated 5 out of 5 stars

Fabulous service

Fabulous service - fast to respond with useful
options and costs, with further pros/cons provided for each option. Highly recommend

11 March 2026
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Reply from Flat Beds

Hi Gail, thanks for leaving a really lovely review.

Rated 5 out of 5 stars

Great deals and super efficient…

Great deals and super efficient responses to enquires. Bookings were completed efficiently. Couldn’t rate highly enough.

3 March 2026
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Reply from Flat Beds

We're so pleased to hear! Thanks Darlene for a great review.

Rated 5 out of 5 stars

Such knowledge of prices and airlines

Such knowledge of prices and airlines
, and care of us as customers is truly appreciated .
Thank you

27 February 2026
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Reply from Flat Beds

Hi Deb, thank you for taking the time to write a lovely review!

Rated 5 out of 5 stars

The process was seamless

The process was seamless.
I gave Sarah our itinerary and budget, and she did all the rest

27 February 2026
Flat Beds logo

Reply from Flat Beds

How amazing! Thanks Michael for these kind words.

Rated 5 out of 5 stars

Lianne is brilliant

Lianne is brilliant. Each time I reach out to her she is super responsive and comes up with great solutions for my needs. She really knows her stuff and keeps an eye on costs.

5 March 2026
Flat Beds logo

Reply from Flat Beds

We love to hear it! Thanks for taking the time to leave a fabulous review, Gavin.

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