Flat Beds Reviews 1,508

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, attentiveness, and professional demeanor, making the booking process smooth and pleasant. People frequently highlight the excellent service received, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the competitive pricing offered. Many customers also appreciate the straightforward and simple booking process, often finding great deals on flights that fit their needs.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently highlighting its professionalism, efficiency, and... See more

Response time

Reviewers consistently express satisfaction with the response time. Customers frequently highlight the prompt... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and competitive... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah was just phenomenal. Her communication was prompt and detailed. She found alternate flights for us mid Middle East crisis, not only at a very respectable price (particularly compared to earlier... See more

Company replied

Rated 5 out of 5 stars

Our 1st international holiday experience came after a recommendation from a well travelled couple we know, told us about Flatbeds. We felt like we'd stumbled on a travel secret. The prices, ser... See more

Company replied

Rated 5 out of 5 stars

Fabulous service from Hannah. Great to be able to speak to a representative by phone, not just online. We gave her a rough outline of our travel plans and she quickly found multiple cost-effective... See more

Company replied

Rated 5 out of 5 stars

The whole process from schedule definition to issue of tickets was swift, accurate and efficient. Hannah’s communication was clear and concise. All queries were addressed in a timely way. Everythin... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Agency
  4. Cruise Travel Agency
  5. Flights Search Site

About Flat Beds

Written by the company

At Flat Beds we specialise in getting you the best value Business Class airfares to Europe, North America and the rest of the world. We focus on making your journey just as enjoyable as your destination. From your first touchpoint with us, we strive to make your booking process simpler and quicker for you, while also delivering the optimum balance of price, product quality and reward benefits with your airfares. Our team of travel agents are experts at complex airfare ticketing and finding the best value flights. Real fares, real prices. As part of the Complex Travel Group, Flat Beds is AFTA/ATAS accredited.


Flat Beds Tour + Cruise

In 2019 Flat Beds Tour + Cruise was launched, bringing you the ultimate in luxury tour and cruise deals.

Flat Beds

Written by the company

1 Business Day Service Guaranteed!

The only travel agency in Australia with a service guarantee

All received communication will be replied to within 1 business day, start to finish of your inquiry.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nothing is too much trouble

Nothing is too much trouble. Jim was amazing when I changed dates and flights and all manner of things he was always willing and accommodating would highly recommend flatbeds.

19 February 2026
Flat Beds logo

Reply from Flat Beds

Hi Marg, thanks for leaving a fabulous review!

Rated 5 out of 5 stars

a very happy customer of Flatbeds

Have been a customer of Flatbeds for some years now and have always found them to be responsive and helpful. Always finding the right flights for the right price. I’ve recommended them to my friends who’ve had similar experiences.

11 February 2026
Flat Beds logo

Reply from Flat Beds

Thank you for taking the time to write a wonderful review.

Rated 5 out of 5 stars

Reassuring

Very helpful in finding difficult time frames for my first experience travelling business class and within a good price range. Also other details of other requirements well explained. All follow-ups were done promptly which was very reassuring, especially with the large sum of money being transferred

6 February 2026
Flat Beds logo

Reply from Flat Beds

Thank you so much for taking the time to leave a review, Heather!

Rated 5 out of 5 stars

We find booking through Jim at flat…

We find booking through Jim at flat beds is so clear and easy. He is informed and so helpful with guidance and the best opportunities. We have recommended him to many friends and family members. Have just rebooked and can’t wait for our next. business class experience

5 February 2026
Flat Beds logo

Reply from Flat Beds

We're so pleased to hear you've had such positive experiences. Thank you for trusting us with your flights!

Rated 5 out of 5 stars

shop around

Hannah was very helpful as wells as easy to communicate with, prompt and informative.

5 February 2026
Flat Beds logo

Reply from Flat Beds

That's great, John! Thank you for leaving such a kind review.

Rated 5 out of 5 stars

Becky

Becky. Efficient/friendly and helpful.
Cut through the clutter and delivered on deadline

4 February 2026
Flat Beds logo

Reply from Flat Beds

Fantastic! We're so glad you had such a good experience, Alan. Appreciate the review.

Rated 5 out of 5 stars

Magic pricing, great service

Ease of making request, speedy follow up and best price. Great service and super professional.

11 February 2026
Flat Beds logo

Reply from Flat Beds

Straight to the point! We appreciate the kind words, Alison.

Rated 5 out of 5 stars

Another Great Experience

This is the 2nd time using Flat Beds and another amazing experience. Hannah was great! She was responsive and provided options that helped immensely in making a decision. Definitely recommend Flat Beds!

10 February 2026
Flat Beds logo

Reply from Flat Beds

Thank you for trusting us again, Maree. We appreciate this lovely review!

Rated 5 out of 5 stars

Excellent service by Hannah

Excellent service by Hannah. Fast and very reasonable prices for our whole family especially considering the dates and locations she had to work with.

10 February 2026
Flat Beds logo

Reply from Flat Beds

That's what we love to do, Joe! We hope you and your family have a fantastic trip.

Rated 5 out of 5 stars

Helpful and Professional

I have always found the staff at Flatbeds very helpful, professional and knowledgeable. They have found great deals for me even at short notice.

10 February 2026
Flat Beds logo

Reply from Flat Beds

That's so great to hear, Lisa. We're so happy that we could help you!

Rated 5 out of 5 stars

Always polite

Always polite, thorough, helpful and not at all pushy which can happen sometimes with travel agents.

2 February 2026
Flat Beds logo

Reply from Flat Beds

Thank you so much, Caroline! We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Highly recommended service and communication with us

Excellent service from Natalie and Jim
We reside in WA but were highly recommended from friends of the high standard of service to clients for booking holidays and business class flights

2 February 2026
Flat Beds logo

Reply from Flat Beds

We're so happy you were pleased with our services, Dorothy and Gary! Thank you for leaving a review.

Rated 5 out of 5 stars

Airline bookings the easy way

Fabulous service from Hannah. Great to be able to speak to a representative by phone, not just online. We gave her a rough outline of our travel plans and she quickly found multiple cost-effective and practical options for our trip. Much easier than doing our own research on various airline websites.
The booking process was very easy and we were able to select preferred seating for our flights.
We were also given options for travel insurance and hotel bookings.

9 February 2026
Flat Beds logo

Reply from Flat Beds

This is such a great review, Kevin and Margaret! Thanks for taking the time to write this.

Rated 5 out of 5 stars

My consultant is always so helpful…

My consultant is always so helpful finding me the best deals. I’m amazed at how much I can save on business class flights using this company. I used to think these flights were out of my budget but have found with Flatbeds they are sometimes not much more than a Premium Economy flight.

6 February 2026
Flat Beds logo

Reply from Flat Beds

That's great, Narelle! We're so happy you've trusted us to help with your Business Class flights.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look