I ordered a 250 Commemorative Flag, on June 25, still waiting. Tracking shows a label was created on July 1, but, shows it was processed in China on July 8. Now I understand it's coming from China... See more
Company replied
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See what reviewers are saying
They advertised this beautiful 250 year celebration 3 x 5 flag, double sided print, heavy duty reinforced stitching, etc. From the ad on the web, it looked great - HOWEVER, it took 6 weeks to get it,... See more
Company replied
Unfortunately, I never received a commemorative flag I had been eagerly anticipating for months in advance of July 4th. It appears to have been delivered to a wrong address box at my community club... See more
Company replied
I waited patiently for my product... finally wrote to the company...they instantly replied about the length of time I'd been waiting, so they re-issued another set to come my way! I'm very happy with... See more
Company replied
3.1
Average
58 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Complete scam
Complete scam. Sent an empty envelope so it had a tracking number! Google reviews say it is a scam site. They PRETEND to be concerned but it never gets rectified. The envelope was 4 inches by 4 inches and empty. Was supposed to have an advent calender with VW buses.Not even close to the right size. Nice try scammers!!! Bank refunded my money after they researched and found it was a scam site. Also turned them into the BBB and they got no reply from these scammers. I updated this 12-27-2025
29 November 2025
Unprompted review
Reply from Flairgifts
Dear Joanne
We record the weight of each package we send out and will never send an empty one
There must be a problem during transportation by the carrier. Please send me the relevant photos and I will handle and solve it for you
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Is working to get my missing items to…
Is working to get my missing items to me before Christmas
21 November 2025
Unprompted review
Reply from Flairgifts
Dear Charlene
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Heidi was incredibly helpful and…
Heidi was incredibly helpful and efficient!
25 November 2025
Unprompted review
Reply from Flairgifts
Dear Wendy
Thank you very much for your high regard for Heidi and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Heidi, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I ordered a jacket from flair gifts
I ordered a jacket from flair gifts and received stellar Customer Service. The jacket was delivered on time. Communication with flair gifts was easy, and all questions were answered completely to my satisfaction. I am very happy with my purchase!
21 November 2025
Unprompted review
Reply from Flairgifts
Dear Linda
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Love these jackets
Love these jackets! They look great with jeans and can be dressed up as well!
16 November 2025
Unprompted review
Reply from Flairgifts
Dear Dianne
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✅ Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
What a scam piece of shit company that…
What a scam piece of shit company that is! Don’t ever ever ever order from here. I ordered a very cute flared sweater with a zipper in a fur collar hood. What I got was a piece of shit, pink sweatshirt. It was supposed to be from Willow tree skin scam scam
12 November 2025
Unprompted review
Reply from Flairgifts
Dear Karen
We sincerely apologize that your purchase experience did not meet your expectations. However, I am unable to locate your order using the information you provided on our website.
Please contact us by email with your order number. We will verify your order and provide you with an appropriate solution as soon as possible.
Contact email: olivia@clientcare2025.com
We hope to have the opportunity to resolve this unpleasant experience for you.
Best regards
Olivia
Mia was great!
Though I am disappointed that my order was lost, I am very pleased with Mia. She tried to help me get my order but it was out of stock so I couldn’t get a replacement. When I asked for a refund she took care of it promptly.
1 November 2025
Unprompted review
Reply from Flairgifts
Dear customer
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
250 US Anniversary Christmas Ornament
250 US Anniversary Christmas Ornament
The ornament was nothing like as pictured on their website.
I had ordered 4 for Christmas presents. I emailed them requesting a full refund but was refused. The person answering my email was Mia. She tried working with me which I appreciated. However, she was told by management I could only get 30% of a refund. I will NEVER buy another thing from Flairgifts again.
I wish I could upload a picture but am not able to in this review.
17 September 2025
Unprompted review
Reply from Flairgifts
Dear Joan
We sincerely regret that this purchase did not meet your expectations.
We understand that each customer's usage situation is different, and we always strive to make the return process as simple and user-friendly as possible while protecting consumer rights.
If you still require assistance with your order or further clarification, please feel free to contact us at the following email address, and we will provide one-on-one follow-up:
Customer Service Email: olivia@clientcare2025.com
We sincerely appreciate your understanding and patience, and we look forward to providing you with a more enjoyable and smooth shopping experience in the future.
Best regards
Olivia
Outstanding Experience
They were very kind and helpful! Mia was a great communicator and extremely helpful! The products are very nice and make wonderful gifts! I am grateful for Mia, their help and kindness!
29 August 2025
Unprompted review
Reply from Flairgifts
Dear Elisha
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They were wonderful with their customer…
They were wonderful with their customer service!
4 July 2025
Unprompted review
Reply from Flairgifts
Dear Elisha
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Product not as described, received full refund
I am revising my review of Flairgifts. I bought an "Opulent Black Cat Statue with Gold Eyes", which didn't look at all like the product photos on the website. I contacted Olivia at Flairgifts and she arranged a full refund without my having to send the product back. She kept me fully informed and was very professional. So, disappointing not to get the product I'd hoped for, but a good experience in the end.
31 July 2025
Unprompted review
Reply from Flairgifts
Dear Kirsten M
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: olivia@clientcare2025.com
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
Don’t Order - Horrible Experience
Horrible experience. Never received my order and was consistently given excuses for the delays. Eventually got a refund through PayPal but the company kept asking me to wait for the item instead of a refund. Do not order from this company!
24 June 2025
Unprompted review
Reply from Flairgifts
Dear Marci
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
This company is a full on scam
This company is a full on scam. Took my money, claim to have shipped it already with the latest expected delivery date (has changed 4x) of 4/19/25 (today is 23'rd). They sent me a new tracking link that takes me to a scam site that requires a download on my computer, how sketchy is that?? Anyway, don't buy from these people. Even if you get what you ordered, they are out to scam most people out of their hard earned money.
23 April 2025
Unprompted review
Reply from Flairgifts
Dear Sean
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
My previous Review above was February 5…
My previous Review above was February 5 today is April 9. I still haven’t received the cat bed. USPS shows it was delivered January 24 to a city and state but no street address. There’s no proof anywhere that it came to my house. It’s not on the camera, they won’t refund. They now want me to go to the post office and have them write a letter of confirmation that it was not received When they would not even know since the delivery driver never put a street address it could be anywhere in that city or state, but they don’t care from what I have found all over this company a scam. That cat bed was never delivered and a true victim Here is the cat.
9 April 2025
Unprompted review
Reply from Flairgifts
Dear Rhonda
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Didn't get what I thought I was ordering
I originally saw a pretty ornament on Facebook and thought I had done my due diligence in researching the website. Unfortunately, I missed an important review. I ordered the ornament and immediately realized that my receipt came back from an international location. After a few days, I messaged the seller for shipping information and found out they were located in China. I asked that the order be canceled since it would not arrive in time for me to gift it. She said she could not cancel and it would ship after they made it. I responded and told her that wasn't acceptable and wanted the order canceled. She responded that it had already been shipped. 15 days later, I received the ornament and it is quite inferior. It looks like it was molded out of imitation aluminum and is not sturdy. In fact, if you give it a tug, it will bend. There is no way I will gift it. This company did not post up front where they were located and were only interested in getting their money. I will not purchase from them again.
1 December 2024
Unprompted review
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