I am revising my review of Flairgifts. I bought an "Opulent Black Cat Statue with Gold Eyes", which didn't look at all like the product photos on the website. I contacted Olivia at Flairgifts and she... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received the product today and it is tiny and missing a piece. Waited so long for this item and very dissatisfied. However, I did receive notification from vendor and partially compensated withou... See more
Company replied
Poor quality made. One of the straps is already tearing and I just received it today. Has no zipper nor snap to close it like the videos show.
Company replied
Their customer service really took care of me when the first couple orders ran into some shipping problems. They were constantly updating me and letting me know where the package(s) were at. When one... See more
Company replied
3.4
Average
50 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the product and the lady that I…
I love the product and the lady that I corresponded with was fantastic!! Very efficient and friendly. I had made a mistake when I wrote down the address, and my order went round and round according to my Informed Delivery. She was so quick to say she would send me another order since the P. O. said they were returning my package to Sender. She was SUPER!!
19 June 2026
Unprompted review
Terrible updates
Got my initial tracking which provided an update to where my package was and that was all. It was transferred to USPS and I was given no new tracking information. My package ended up in California and I live in Wisconsin. Triple checked I input the address correct. My package ended up being destroyed due to not being able to be delivered. I ended up finding the usps tracking through another Chinese website. When I called usps the post office in California told me these websites reuse barcodes and tracking gets messed up quite often. Bought the insurance and still waiting for follow up to see if I will get my order or not.
1 June 2026
Unprompted review
Reply from Flairgifts
Dear Leny Borchardt
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I had a great experience with…
I had a great experience with Flairgifts! The items I ordered arrived in good condition and looked exactly as pictured. Their customer support team was also very helpful and kept me updated with my shipping. Highly recommend!"And again I love it just what I expected and just the right size.
2 June 2026
Unprompted review
Reply from Flairgifts
Dear Brenda Bullard
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
The items I ordered aren't even close…
The items I ordered aren't even close to what is described and pictured. One of the three windspinners is flat metal with nothing g to spin. The other two are windspinner that are flat with wheels attached to each side.. they are all supposed to be 3D. With spinning wheels.
29 May 2026
Unprompted review
Reply from Flairgifts
Dear Kaycie
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
My name is Anna Boone and I loved their…
My name is Anna Boone and I loved their customer service! They always respond in a timely manner and are very helpful with finding solutions!
22 May 2026
Unprompted review
Reply from Flairgifts
Dear Anna
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Reply from Flairgifts
Dear David
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Buyer beware!
Buyer beware!! The keychain I ordered, depicted on the web site was a small figure, when I received it , it was a flat piece of metal. Cute but not what I thought i ordered. Not to mention it took almost two months to get them. I have emailed the company, but from the reviews I am not expecting much.
20 May 2026
Unprompted review
Reply from Flairgifts
Dear Jody
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Missing product
I ordered my product on April 9. Today is May 21. It shows it has arrived at the overseas warehouse which I assume would be here in the US. And has been there for over a week. I do not recommend it. Customer service has been great but I still do not have a product.
5/26/26. Received product.
7 April 2026
Unprompted review
Reply from Flairgifts
Dear Tbwelch
We sincerely apologize for the shipping delay on this order.
Due to the multiple logistics processes involved, delivery may sometimes take longer than expected. We are actively checking with our logistics partners to ensure your package arrives as quickly as possible.
If you haven't received your package or need further confirmation on the current shipping status, please feel free to contact us at the following email address:
Customer Service Email: olivia@clientcare2025.com
We will prioritize tracking information and provide appropriate solutions if necessary.
Best regards
Olivia
Well I would have given a one star but…
Well I would have given a one star but thanks to James in listening to the mistake in the delivery of my item he was able to take care of it in a timely manner so that's why he was given 5 stars
11 May 2026
Unprompted review
Reply from Flairgifts
Dear Christie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
What a scam!
What a scam. I ordered a firetruck wind mill yard ornament for my son-in-law as a birthday gift. I was so disappointed. It doesn't look at all like what I ordered. I paid around $40.00 before tax and shipping. What I got was a crappy flat metal picture of a firetruck. Not at all what you see when you are shopping. It's embarrassing. DO NOT BUY ANYTHING FROM FLAIRGIFTS.COM EVER!!!
14 May 2026
Unprompted review
Reply from Flairgifts
Dear Sue
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Disappointed with the item
I received the product today and it is tiny and missing a piece. Waited so long for this item and very dissatisfied. However, I did receive notification from vendor and partially compensated without need to return. Very satisfied with their customer service, Jaime is wonderful to deal with.
13 May 2026
Unprompted review
Reply from Flairgifts
Dear ANNETTE
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
The product itself was not as described.
The product itself was not as described. It says it is a 3D key chain, but in fact is flat. I was very disappointed in the false advertising. It is hard buying anything online now because of the fake, misleading, scams, and credit card hacking companies out there. I reached out to cancel my order because it was not as described and Molly at customer service was awesome!!!! She told me what I would actually be getting and when I said I just want to cancel the order, she helped me with that. She was easy to work with and for that, I gave the 5 star review. The company itself would receive a ZERO star. VERY disappointed in the false advertising! BUT MOLLY WAS GREAT!!!!!
17 April 2026
Unprompted review
Reply from Flairgifts
Dear Victoria
Thank you very much for your high regard for MOLLY and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to MOLLY, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Trustworthy Customer Support
My rating is for the smooth, efficient, friendly service I received after a shipping issue resulted in my order never arriving. The merchant offered to promptly reship, and I requested a refund instead. They readily agreed, and I received my refund within a couple of days. They were also quick to respond to every email I sent. They made an unfortunate buying experience much less stressful.
15 April 2026
Unprompted review
Reply from Flairgifts
Dear CYNTHIA T
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
The package shipped from a third world…
The package shipped from a third world country -- not California.
The product was a very poorly painted boho sun on an opaque piece of plastic. Looked NOTHING like the window-art sun catcher on the website. Did I mention that it didn't come from the US?
2 April 2026
Unprompted review
Reply from Flairgifts
Dear Shannon
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Their customer service really took care…
Their customer service really took care of me when the first couple orders ran into some shipping problems. They were constantly updating me and letting me know where the package(s) were at. When one came in damaged, they rushed out a replacement. Couldn't ask for better service.
7 April 2026
Unprompted review
Reply from Flairgifts
Dear NA
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Complete trash company
I ordered an item three weeks ago and it never shipped. Customer service responded once and said they would expedite the shipping. They never did. I emailed again asking for a refund and crickets. They are now not responding at all. I've already disputed the charge. Avoid this company and beware their ads on social media. They claim to be in California but definitely are not.
2 April 2026
Unprompted review
Reply from Flairgifts
Dear Jose C
We sincerely apologize for the long wait time you experienced when contacting customer service.
Due to a recent surge in inquiries, some information processing has been delayed.
To improve overall service efficiency, we are optimizing our processes and gradually increasing our customer service team staff.
If you still have unresolved issues or require further assistance, please contact us directly via the following email address. We will prioritize your issue as quickly as possible:
Customer Service Email: olivia@clientcare2025.com
Thank you for your understanding and patience. We will use this as a driving force to continuously improve our service experience and strive to live up to your trust and support.
Best regards
Olivia
Reply from Flairgifts
Dear Karla
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Reply from Flairgifts
Dear Cosette
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Great service and product
I had an issue with some product and they took care of it quickly and with out any hassle. The customer service was flawless and very friendly!
9 March 2026
Unprompted review
Reply from Flairgifts
Dear KEITH
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I experienced great disappointment…
I experienced great disappointment dealing with your company. The only positive aspect was working with Molly. I believe she sincerely wanted to resolve my issue.
In summary, I honestly am not impressed with your products whatsoever.
However, Molly deserves a positive review. LL
20 February 2026
Unprompted review
Reply from Flairgifts
Dear Laurie L
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
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