I am revising my review of Flairgifts. I bought an "Opulent Black Cat Statue with Gold Eyes", which didn't look at all like the product photos on the website. I contacted Olivia at Flairgifts and she... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received the product today and it is tiny and missing a piece. Waited so long for this item and very dissatisfied. However, I did receive notification from vendor and partially compensated withou... See more
Company replied
Poor quality made. One of the straps is already tearing and I just received it today. Has no zipper nor snap to close it like the videos show.
Company replied
Their customer service really took care of me when the first couple orders ran into some shipping problems. They were constantly updating me and letting me know where the package(s) were at. When one... See more
Company replied
3.3
Average
52 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and product
I had an issue with some product and they took care of it quickly and with out any hassle. The customer service was flawless and very friendly!
9 March 2026
Unprompted review
Reply from Flairgifts
Dear KEITH
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I experienced great disappointment…
I experienced great disappointment dealing with your company. The only positive aspect was working with Molly. I believe she sincerely wanted to resolve my issue.
In summary, I honestly am not impressed with your products whatsoever.
However, Molly deserves a positive review. LL
20 February 2026
Unprompted review
Reply from Flairgifts
Dear Laurie L
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Molly was very helpful on an order that…
Molly was very helpful on an order that was wrong
28 January 2026
Unprompted review
Reply from Flairgifts
Dear John
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I had an excellent customer experience…
I had an excellent customer experience with this company. I had questions about tracking and Mia kept me informed during the whole process. The Post Office caused a delay in receiving part of my shipment and Flairgifts promptly provided me with a refund for the shipping. My items were great quality just as expected and the price was excellent!
30 December 2025
Unprompted review
Reply from Flairgifts
Dear Lana
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Sunny is a great customer service…
Sunny is a great customer service person which is hard to find these days. As for the timing of getting my order the company failed in my opinion. I should have had it before Christmas instead of the week after. Not sure I will order from this company again.
12 January 2026
Unprompted review
Reply from Flairgifts
Dear sandra
We are delighted that you are satisfied with our product. We sincerely apologize for the inconvenience caused by the delayed delivery time.
We are implementing a series of proactive measures to continuously optimize your delivery experience.
If you still have questions about your order status, please feel free to contact us. We will do our best to assist you:
📧 Customer Service Email: olivia@clientcare2025.com
I hope to welcome you back with even better service in the future.
Best regards
Olivia
Product different from advertisement …
I didn’t received w what I was looking for however, the customer service was great. They tried to resolve the problem right away.and with customer service very happy product not so much
10 December 2025
Unprompted review
Reply from Flairgifts
Dear Tania
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Horrible experience
My horrible experience turned in to a very good resolution. Olivia was wonderful resolving the issue and getting my money refunded. She is much appreciated.
19 November 2025
Unprompted review
Reply from Flairgifts
Dear Dianne22
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Poor quality made
Poor quality made. One of the straps is already tearing and I just received it today. Has no zipper nor snap to close it like the videos show.
27 December 2025
Unprompted review
Reply from Flairgifts
Dear KimP
We are pleased that the product met your expectations and sincerely apologize for the minor flaw.
The issue you mentioned has been noted and submitted to the relevant quality control team. We will strictly monitor our quality control procedures and strive to prevent similar issues from occurring again.
If this defect causes any trouble with your use, please feel free to contact us at the following email address, and we will provide an appropriate solution:
Customer Service Email: olivia@clientcare2025.com
We look forward to providing you with even more satisfactory service and products in the future.
Best regards
Olivia
Pretty sure this is a scam site
Pretty sure this is a scam site. You will get no answer email. Don't use .
Instead of offering this new email..why dont you just answer the ones I sent the company??
15 December 2025
Unprompted review
Reply from Flairgifts
Dear Bonita
Thank you very much for your feedback and sincerely apologize for the delayed response.
If you have any unanswered questions or need further assistance, please contact us directly via the following email address. We will provide you with priority support:
Customer Service Email: olivia@clientcare2025.com
We value your feedback and trust and will continue to improve to provide a more efficient and considerate service experience.
Best regards
Olivia
The product I got was too big and I…
The product I got was too big and I reached out to them about how to return it and they were very helpful in getting me a new product
8 December 2025
Unprompted review
Reply from Flairgifts
Dear Kathy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia was very polite and more than…
Mia was very polite and more than helpful with my problem with my order. She totally did everything she could to make it right and stayed consistent with emails and communication.
25 November 2025
Unprompted review
Reply from Flairgifts
Dear Dawn
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Excellent Customer Service
Molly was extremely responsive to my request. She handled the whole thing quickly and professionally. I would work with her on any issue, truly outstanding customer service representative and experience.
4 December 2025
Unprompted review
Reply from Flairgifts
Dear Bill
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
I had the best experience here i would…
I had the best experience here i would shop here often that's my recommendations they treated me so well I wouldn't shop anywhere else they have everything you need i thank you for ur service w me xxoo
5 December 2025
Unprompted review
Reply from Flairgifts
Dear Donna
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered a few items
I ordered a few items, the money was taken out of my acct but I never got a receipts or tracking number. I have been emailing for 4 days now and no one responds. DO NOT ORDER FROM THIS PLACE
26 November 2025
Unprompted review
Reply from Flairgifts
Dear Cindy
We sincerely apologize for the long wait time you experienced when contacting customer service.
Due to a recent surge in inquiries, some information processing has been delayed.
To improve overall service efficiency, we are optimizing our processes and gradually increasing our customer service team staff.
If you still have unresolved issues or require further assistance, please contact us directly via the following email address. We will prioritize your issue as quickly as possible:
Customer Service Email: olivia@clientcare2025.com
Thank you for your understanding and patience. We will use this as a driving force to continuously improve our service experience and strive to live up to your trust and support.
Best regards
Olivia
Complete scam
Complete scam. Sent an empty envelope so it had a tracking number! Google reviews say it is a scam site. They PRETEND to be concerned but it never gets rectified. The envelope was 4 inches by 4 inches and empty. Was supposed to have an advent calender with VW buses.Not even close to the right size. Nice try scammers!!! Bank refunded my money after they researched and found it was a scam site. Also turned them into the BBB and they got no reply from these scammers. I updated this 12-27-2025
29 November 2025
Unprompted review
Reply from Flairgifts
Dear Joanne
We record the weight of each package we send out and will never send an empty one
There must be a problem during transportation by the carrier. Please send me the relevant photos and I will handle and solve it for you
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Is working to get my missing items to…
Is working to get my missing items to me before Christmas
21 November 2025
Unprompted review
Reply from Flairgifts
Dear Charlene
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Heidi was incredibly helpful and…
Heidi was incredibly helpful and efficient!
25 November 2025
Unprompted review
Reply from Flairgifts
Dear Wendy
Thank you very much for your high regard for Heidi and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Heidi, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I ordered a jacket from flair gifts
I ordered a jacket from flair gifts and received stellar Customer Service. The jacket was delivered on time. Communication with flair gifts was easy, and all questions were answered completely to my satisfaction. I am very happy with my purchase!
21 November 2025
Unprompted review
Reply from Flairgifts
Dear Linda
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Love these jackets
Love these jackets! They look great with jeans and can be dressed up as well!
16 November 2025
Unprompted review
Reply from Flairgifts
Dear Dianne
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✅ Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
What a scam piece of shit company that…
What a scam piece of shit company that is! Don’t ever ever ever order from here. I ordered a very cute flared sweater with a zipper in a fur collar hood. What I got was a piece of shit, pink sweatshirt. It was supposed to be from Willow tree skin scam scam
12 November 2025
Unprompted review
Reply from Flairgifts
Dear Karen
We sincerely apologize that your purchase experience did not meet your expectations. However, I am unable to locate your order using the information you provided on our website.
Please contact us by email with your order number. We will verify your order and provide you with an appropriate solution as soon as possible.
Contact email: olivia@clientcare2025.com
We hope to have the opportunity to resolve this unpleasant experience for you.
Best regards
Olivia
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