Fix Screens Reviews 96

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and high-quality product repairs. Many people highlight the fast turnaround times and efficient communication throughout the repair process, often noting that their devices were returned looking like new. The responsiveness of the team and the overall reliability of the service are frequently mentioned as key strengths. However, some customers also noted minor issues, such as silicone residue remaining on the watch after repair, or a watch not scrolling as it used to. A few people mentioned that while the screen was repaired, the device's battery life was negatively impacted, or that the repair could not guarantee the original waterproof capabilities.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction that their watches... See more

Service

Customers had positive experiences with service, often highlighting the speed and efficiency of repairs. Many... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers report that their devices, such... See more

Response time

People report positive experiences with response times. Customers greatly appreciate the quick turnaround... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the excellent communication, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast service and great comms, after review my item was not repairable but these guys tried, I promptly received a full credit less small postage cost, the item arrived back quickly. Overall excelle... See more

Rated 5 out of 5 stars

I don't usually do reviews but I don't usually drop my Garmin and crack the screen and agonise over replace or find a repair. Found Fix Screens and took a chance - delighted! Dispatched on Monday - re... See more

Rated 5 out of 5 stars

After a heavy fall, I really thought my Fitbit Versa 4 was a complete write off given the damage. So I was delighted to find the Fix Screen guys who specialise in repairing the Fitbit range. Rather th... See more

Rated 5 out of 5 stars

Great experience using this company to replace my broken fitbit screen. Instructions for sending off were simple and straightforward, they confirmed by email that they had received my watch and kept m... See more


Company details

  1. Repair Service

Written by the company

We are two young professionals aiming to transform a mysterious back room industry into a trustworthy online service provider backed by real life reviews rather than promises


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Garmin Forerunner 735xt triathlon watch heads up

I had already paid for a replacement screen for my Garmin Forerunner 735xt triathlon watch last night and I was waiting to go to the post office in the morning. I read a few reviews and noticed that for this particular watch the repair had been fantastic but Fix Screens couldn't guarantee that the screen would be waterproof. Not ideal for when the swim is the first part of a triathlon! I rang them and spoke with one of the guys who confirmed that would be the case so he agreed to refund me straightaway. At least it saved me wasting time and money so obviously reputable fellas.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I was really pleased with the service…

I was really pleased with the service received by Fix Screens. I sent my watch to them by post on Monday and it was returned by Friday. They kept me up to date when they had received it and dispatched it again. It’s looking brand new and lovely again, thanks so much <3

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Great and very fast service!!!

Great and quick service, with brillant communication with quick emails as soon they received the item for repair, any issue they found and possible solutions.
Above all, I found the overall service very reliable and quicker than expected; therefore I recommend it.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from fixscreens.co.uk…

Excellent service from fixscreens.co.uk team. The company gave me options in relation to the repair of my Garmin Fenix 6x Pro before I sent it to help me make an informed decision. Once I sent my watch, I was kept informed of progress via email and when the watch was dispatched via Royal Mail. The watch arrived well packaged. I was also provided with a new watch strap and screw drivers. My watch now looks new! I also purchased a screen protector which was fitted. All round brilliant customer service from the company. I would highly recommend them.

30 January 2026
Unprompted review
Rated 1 out of 5 stars

I recently sent off my garmin…

I recently sent off my garmin vivoactive 5 watch for a new screen I can say the screen is fine, but now my watch lights up on its own all the time so the 100% charge only lasts 1day as it has a mind of its own now and it is extremely annoying, also it doesn’t scroll like it used to not worth £120 that I paid to have it fixed! I can say I am disappointed.

4 January 2026
Unprompted review
Fix Screens logo

Reply from Fix Screens

Hello Kara.

If you are experiencing any sort of issue at all post-repair then you should contact us via the email address that we've been corresponding with throughout the repair process and we'll resolve it!

Rated 5 out of 5 stars

Fast service and great comms

Fast service and great comms, after review my item was not repairable but these guys tried, I promptly received a full credit less small postage cost, the item arrived back quickly.
Overall excellent experience so would 100% recommend
Neil (GoPro hero10, water damaged via cracked screen)

7 January 2026
Unprompted review
Rated 5 out of 5 stars

An excellent experience

I don't usually do reviews but I don't usually drop my Garmin and crack the screen and agonise over replace or find a repair. Found Fix Screens and took a chance - delighted! Dispatched on Monday - returned Saturday in excellent shape (though I note the caveat on perhaps not waterproof enough for swimming - not an issue). Worked exactly as set out on their website - got address, was notified the day they received it, notified of dispatch and done at what I thought was a reasonable price. If only all online services were as good as this. Good luck to this little 'cottage industry'.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Garmin Venu screen replaced - good as new!

The screen on my Garmin Venu was very dull and had screen burn, it was almost unreadable, although the device itself still worked fine for running, golf etc. I looked at a replacement and they were around £350. FixScreens replaced the screen for £80 in less than a week and it now looks and works perfectly again !

2 December 2025
Unprompted review
Rated 4 out of 5 stars

Definately Recommend

I greatly appreciate the quick turn around time and the professionalism with the team. I gifted my wife her smartwatch last Christmas and she was totally gutted when she broke the screen to the point she was in tears. Googled where I can get the screen replaced and Fix Screens came highly recommended. I know this might be minor, but I gave 4 stars because there was silicone residue still on the watch, like I said very minor but it's driving my wife’s OCD mental.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service! I’d highly recommend! Easy to use website, great communication and they did a great job repairing my watch.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a cracked Garmin watch screen…

I had a cracked Garmin watch screen which I had put up with for a year before contacting Fitscreen.
Communication from them via email was excellent. There were clear instructions on how to send my watch to them and the payment was easy to do. They informed me when they had received it which was reassuring. From me posting the watch to receiving it back only took 3 days!
My watch looks great now.
An excellent service from start to finish, thank you.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

Great experience using this company to replace my broken fitbit screen. Instructions for sending off were simple and straightforward, they confirmed by email that they had received my watch and kept me updated through the whole process. Only took a couple of days from sending off to having my fixed watch back. Would definitely recommend.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I had a scratch on my 5 year old Garmin watch and sent off to FixScreens. Everything was simple and easy to do and I was informed when the watch arrived and when it was sent back.
My watch looks like new. The whole process took just a few days.
Good value as well as a good job

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Garmin Vivoactive 4 screen

Replaced a Garmin Vivoactive 4 screen I cracked several years ago! Tired of looking at the crack and having bought an upgrade I decided to get the screen fixed. Competitive price (compared to Garmin!) good communication and fast turnaround. Offered me a screen protector and replacement strap which I accepted.

14 October 2025
Unprompted review

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