Fix Screens Reviews 

109
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast repair times, helpful recommendations, and friendly communication provided by the team throughout the entire process. Many people are thrilled to discover that their previously damaged smartwatches and cracked screens look completely brand new, functioning flawlessly once safely returned. However, some customers also noted minor issues such as leftover residue on the device, the lack of a strict waterproofing guarantee, or occasional functional glitches following the completed service. Some reviewers pointed out that devices might not be fully waterproof or could experience minor operational quirks after being fixed.

What people talk about most

Product

Reviewers mention positive feedback about product quality and repair services. Customers report that their... See more

Service

People report positive experiences with service, highlighting clear instructions and smooth processes.... See more

Quality

Consumers find quality to be positive, consistently reporting that their repaired devices work perfectly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I don't usually do reviews but I don't usually drop my Garmin and crack the screen and agonise over replace or find a repair. Found Fix Screens and took a chance - delighted! Dispatched on Monday - re... See more

Rated 5 out of 5 stars

Fast service and great comms, after review my item was not repairable but these guys tried, I promptly received a full credit less small postage cost, the item arrived back quickly. Overall excelle... See more

Rated 5 out of 5 stars

Replaced a Garmin Vivoactive 4 screen I cracked several years ago! Tired of looking at the crack and having bought an upgrade I decided to get the screen fixed. Competitive price (compared to Garmin!... See more

Rated 5 out of 5 stars

Great experience using this company to replace my broken fitbit screen. Instructions for sending off were simple and straightforward, they confirmed by email that they had received my watch and kept m... See more


Company details

  1. Repair Service

Written by the company

We are two young professionals aiming to transform a mysterious back room industry into a trustworthy online service provider backed by real life reviews rather than promises


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

109 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(109)

33 reviews in the last 12 months

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Rated 1 out of 5 stars

I recently sent off my garmin…

I recently sent off my garmin vivoactive 5 watch for a new screen I can say the screen is fine, but now my watch lights up on its own all the time so the 100% charge only lasts 1day as it has a mind of its own now and it is extremely annoying, also it doesn’t scroll like it used to not worth £120 that I paid to have it fixed! I can say I am disappointed.

4 January 2026
Unprompted review
Fix Screens logo

Reply from Fix Screens

Hello Kara.

If you are experiencing any sort of issue at all post-repair then you should contact us via the email address that we've been corresponding with throughout the repair process and we'll resolve it!

Rated 5 out of 5 stars

Fast service and great comms

Fast service and great comms, after review my item was not repairable but these guys tried, I promptly received a full credit less small postage cost, the item arrived back quickly.
Overall excellent experience so would 100% recommend
Neil (GoPro hero10, water damaged via cracked screen)

7 January 2026
Unprompted review
Rated 5 out of 5 stars

An excellent experience

I don't usually do reviews but I don't usually drop my Garmin and crack the screen and agonise over replace or find a repair. Found Fix Screens and took a chance - delighted! Dispatched on Monday - returned Saturday in excellent shape (though I note the caveat on perhaps not waterproof enough for swimming - not an issue). Worked exactly as set out on their website - got address, was notified the day they received it, notified of dispatch and done at what I thought was a reasonable price. If only all online services were as good as this. Good luck to this little 'cottage industry'.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Garmin Venu screen replaced - good as new!

The screen on my Garmin Venu was very dull and had screen burn, it was almost unreadable, although the device itself still worked fine for running, golf etc. I looked at a replacement and they were around £350. FixScreens replaced the screen for £80 in less than a week and it now looks and works perfectly again !

2 December 2025
Unprompted review
Rated 4 out of 5 stars

Definately Recommend

I greatly appreciate the quick turn around time and the professionalism with the team. I gifted my wife her smartwatch last Christmas and she was totally gutted when she broke the screen to the point she was in tears. Googled where I can get the screen replaced and Fix Screens came highly recommended. I know this might be minor, but I gave 4 stars because there was silicone residue still on the watch, like I said very minor but it's driving my wife’s OCD mental.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service! I’d highly recommend! Easy to use website, great communication and they did a great job repairing my watch.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a cracked Garmin watch screen…

I had a cracked Garmin watch screen which I had put up with for a year before contacting Fitscreen.
Communication from them via email was excellent. There were clear instructions on how to send my watch to them and the payment was easy to do. They informed me when they had received it which was reassuring. From me posting the watch to receiving it back only took 3 days!
My watch looks great now.
An excellent service from start to finish, thank you.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

Great experience using this company to replace my broken fitbit screen. Instructions for sending off were simple and straightforward, they confirmed by email that they had received my watch and kept me updated through the whole process. Only took a couple of days from sending off to having my fixed watch back. Would definitely recommend.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I had a scratch on my 5 year old Garmin watch and sent off to FixScreens. Everything was simple and easy to do and I was informed when the watch arrived and when it was sent back.
My watch looks like new. The whole process took just a few days.
Good value as well as a good job

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Garmin Vivoactive 4 screen

Replaced a Garmin Vivoactive 4 screen I cracked several years ago! Tired of looking at the crack and having bought an upgrade I decided to get the screen fixed. Competitive price (compared to Garmin!) good communication and fast turnaround. Offered me a screen protector and replacement strap which I accepted.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service and communication from the start , very clear in terms of timescales and what do to do , I was a bit apprehensive to begin with using this company but needant have worried. They had to order my screen but it was all back with me and done within 2 weeks. Can’t fault this company

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Pixel smartwatches cannot be fixed at all by Google, but THESE GUYS CAN

My first-generation Google Pixel Watch was accidentally dropped from lap-height but even a fall of less than one metre was enough to wreck it.
It was a surprising disappointment to not be resilient for such a small fall, and given the other choices such as smartrings flourishing on the market, I assumed the watch was history.

As I understand things; not even Google repair any of their smartwatches - they only replace devices under warranty but after that you’re out in the cold for support.
Only by chance did I encounter the fixscreens.co.uk site but even then my assumption was a repair would at best be uneconomical.

Fixscreens set a fixed-fee which is quite reasonable considering it is a total package: once I sent my busted smartwatch to them then they adhered to their stated processes (fixscreens.co.uk ... how-it-works)

Communication was prompt and straightforward during engagement, with all updates arriving in a timely fashion. It only took them two or three days, and even return costs are included - RoyalMail’s Tracked 24 at that.

As for the parts: my screen was replaced and it now looks indiscernible from when I bought my smartwatch new. Good job !
I should say that Fixscreens threw-in a spare strap plus a screen-protector along with my returned watch, as a thank-you for me offering a reviewing.
Happily I wish to share my experience onto TrustPilot because Fixscreens provided a key service and great work, so it is important that genuine reviews are captured.

Their sister websites offer straps, protectors and screens for several smart devices.
My personal experience has revealed that substitute components can be applied to OEM hardware without any apparent compromise to form & function. The Pixel Watch replacement silicone straps seem as identical in quality as the original part, and have the same smooth luxurious feel that my watch was first purchased with - not some questionable cheapo feel which seems all too prevalent these days.
I kinda wonder whether the parts from Fixscreens are merely resourced from the OEM place that Google used in the first place, because they seem so similar.

If you have an old or damaged smartwatch then I suggest giving serious consideration to having these guys sort you out; they even indicated that if my watch was unserviceable once a new display was fitted, that they could return the watch without charge.
That was a confidence-builder in my instance 😀

18 September 2025
Unprompted review
Rated 5 out of 5 stars

This is a fantastic company

This is a fantastic company, my garmin Fenix looks brand new, thank you so much, efficient service, great communication, returned my watch, with great packaging. Thank you, definitely recommend.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

What a great service!

What a great service!! My smart watch now looks as good as new again after its screen replacement. Communication was good, and kept me up to date with what was happening. Highly recommended!!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Great business - reliable and honest

Website is super easy to use, and their instructions and very clear. I ordered a screen repair for my pixel watch, posted it to Fix Screens on Monday and received it back on Friday in full working order. Thanks so much!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Overall great service

Overall great service. Clear instructions given to send the watch back and was updated throughout the process. Watch looks good as new again, if not better due to the quality of the new screen.

25 July 2025
Unprompted review

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