fixpart.co.uk Reviews 1,451

Ordered a door seal for my washing machine with an advertised 1 working day delivery time. Checked on the order 5 days later as it hadn’t arrived and I’d had no update to see the expected dispatch date was 4th March, despite their website advertising a 2-4day delivery for the same item. Sent messages twice via their website to request a refund with no response. Ended up going through PayPal to get my money back. Would never use fixpart again, totally useless.

Excellent service.

I was worried the part wouldn’t be an exact fit as the description didn’t quite match but FixPart have a solid return policy so that reassured me.

Super fast delivery. Part was exactly as described. Reasonable price.

This is truly an awful company. I ordered a part for my microwave on the 14th of December. It said it was in stock and it would be dispatched on the 22nd of December 2025. I've not received the part . Ive sent email after email and I've not received any meaningful response. I've requested a refund in the last 3 emails and they haven't even answered the question. I don't even think I'm going to get the part.

Very easy to find what you need and very quick delivery! Very happy with service and will recommend and use again

Great parts, delivered in an acceptable timeframe.

Utterly useless! Avoid, avoid, avoid!

Ordered. Simple element 27th December, paid a whopping £6.85 for delivery and STILL my order hasn’t arrived. Customer services are utterly useless and rude. Not worth anyone’s custom. Take my advise and buy elsewhere

To save money, I ordered from this dodgy website. The item cost £4 including shipping but I paid £11. They promised next-day delivery but it took four days and they sent me the wrong size product. I asked for a return after three days and we exchanged emails. They’re asking me to ship the product to their address but who’s going to pay for the shipping? For the money I’d have bought from Amazon. I would never recommend this website.

It was the worst customer experience ever. It took me 4 months to get 2 parts for my fridge shipped. I had multiple emails exchange with customers support and NO commercial gesture was done. I hope to have never have to deal with this company anymore.

Easy to find correct replacement part and ordering. Part arrived quickly. Great quality.

Part fit exactly as expected. Was delivered promptly. Will definitely use again.

Easy to find the part i needed at an acceptable price. Prompt delivery too.

Was easy to identity and purchase the part l required.
Was surprised how quickly it arrived during the festive period

The order acknowledgement email told me Fixpart would “immediately package and transfer” my product to the carrier. 2 weeks later I found out (by checking my order status via the Fixpart website) that my order is delayed and would not be shipping for another month, even though the product is still shown on the website as "available" with a delivery time of "1 to 2 weeks"

FixPart showed the part I needed as available for next-day delivery, which is completely misleading. More than 10 days later, I still had not received my order.
There is no real customer service: no phone number, no clear business address, and no proper way to resolve issues. This lack of transparency is unacceptable.
I have requested a refund through PayPal and will also report this to my bank. Based on my experience, I would strongly advise others to be cautious before ordering from this company.

Great service. I'm very happy I found this part for my refrigerator. It fits perfectly and the part arrived very quickly in 3 days. Thank you very much.

Great delivery parts fitted and working well

The lead time for the product was terrible but I figure we can manage 2 weeks without a washing machine door.. then came the email to say it was delayed for another week. I went online and ordered the part for the same price with next day delivery and cancelled my order. Needless to say they ignored this email and sent to item anyway.. any need a door? They are NOT a UK business despite their co.uk domain name.

Easy identification of part for 20 year old appliance. Quick delivery and sensible price compared with original part replacement. Accurately manufactured generic part [hinges] making fitting a simple process as a DIY task. Need to wait to see how long they last before the dampers fail [as occurred in the original parts after 20 years].

Arrived quickly and part fits perfectly and has cured the problem