fixmybrokenscreen.co.uk Reviews 780

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting its efficiency and professionalism, often praising the staff for their helpfulness and expertise. Many appreciate the fair and competitive pricing, which is often significantly lower than alternatives, making repairs a cost-effective solution. The quality of the repairs is consistently praised, with devices looking and functioning like new, and the turnaround times are frequently described as very quick. However, some customers experienced issues with product quality, reporting that replacement screens failed shortly after repair without physical damage. A few other people also felt that their devices were returned with new problems or that the quality of replacement parts was not as expected, leading to dissatisfaction with the overall outcome.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and... See more

Product

Customers consistently note ambiguous experiences with product repairs, with many praising the new screens... See more

Price

Customers had positive experiences with price, often noting that the costs were significantly lower than... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing delight with the results... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

Great service, highly recommended. My iPad Pro 2024 was not charging or seeing anything plugged into USB C port. Logged a job with iPad-repair.co.uk to replace the port. iPad was picked up by co... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

I had a broken LCD on a 2019 Macbook Pro and brought it in to the store on a Tuesday. I was quoted a week for the repair to be completed. I was pleasantly surprised to be called to be informed that t... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

780 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very pleased!

I was certain it was just a broken screen, because the iPad still worked, but slivers were coming out. Tried the iStore in Northampton, but they only offered a trade-in versus new iPad.
Paid £75 plus £14.99 postage for Royal Mail Tracked 48 to Whitechapel and Royal Mail Tracked 24 back to Northampton. Royal Mail brought the label and collected on 10th and I received my fixed iPad on 16th. Messages received for each step in the process.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I send a MacBook Pro back 6 months after they had fixed my flexgate issue as it had failed again and they dealt with it within a few days. Free postage both ways. Highly recommended.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

They take the hard work out of getting…

They take the hard work out of getting a repair done. The website is easy to navigate and arrange a repair, My iPad was picked up from home by Royal Mail and delivered to FIXMYBROKENSCREEN.CO.UK
They kept me informed of each process in the repair and it was returned to me within three days, and that was including a bank holiday.
Excellent service and one which I can heartily recommend if you have a device that needs attention. 10 out of 10

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Macbook Repair - No Answer

I sent a Macbook in for repair. The website promises a repair within 1-3 days, but it has been over 10 days with no update. I've tried Whatsapp and calling. I'll adjust the review if I ever get a reply.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

What an amazing company, second to none. I sent my daughters iPad Air 5 to this company to repair a broken screen after my daughter dropped it, and 4 days after me posting it, it was back in my hands looking as good as the day we bought it.

I am always skeptical about sending things off to be repaired but I had no need to worry at all with these. I was kept in the loop the whole way through the repair and return postage.

I will be sending a 2nd iPad to these in the next few days for repair knowing I can put my full trust in their work. Thank you!

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Apple Watch Ultra 2 screen repair

After speaking to several other repair shops about what I thought was a cracked screen on my Apple Watch Ultra 2, I visited the team at Fixmybroken screen and without even taking my watch off they told me that I didn’t need a screen repair and that it was just the tempered glass protector that was cracked and replaced it within £10 minutes - saving me loads of time and several hundreds of pounds! Really quick, expert and trustworthy service! Will definitely use them again.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Honoured the repair warranty

Took my macbook pro in for screen replacement, it came back and unfortunately broke again within a few days but after a bit of back and forth they fixed it again no extra charge. Laptop working fine. Good price. Good guys and I would defo use again

24 June 2025
Unprompted review
Rated 5 out of 5 stars

My third repair

This is the third time I’ve had to repair my screen with this company. I’ve been impressed with the repair quality, communication and speed each time.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Super service

Super service
Very fast, excellent communication and the watch is as good as new. I definitely recommend

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Top professional repairs

I’ve used FMBS five times now with multiple devices. Always a top professional repair in a fast turnaround. This time was a rear glass fix to iPhone 14 Pro and it arrived back within 5 days looking as good as new.
Highly recommended.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Expert and professional service

I received very good service. My screen was fixed really well. During the course of the process I found the team able to answer questions, solve problems, and the turn around time was excellent. The pick up and return service worked very smoothly

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Iwatch repair!!
My apple watch battery failed just before going on holiday. Apple store quoted £150 and approx 30 days for repair.

Filled in the simple form for Iwatch repair, post office collect watch next day and watch was back with me 2 days later. Fixed for £60 (inc next day delivery)

9 August 2025
Unprompted review

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