fixmybrokenscreen.co.uk Reviews 780

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting its efficiency and professionalism, often praising the staff for their helpfulness and expertise. Many appreciate the fair and competitive pricing, which is often significantly lower than alternatives, making repairs a cost-effective solution. The quality of the repairs is consistently praised, with devices looking and functioning like new, and the turnaround times are frequently described as very quick. However, some customers experienced issues with product quality, reporting that replacement screens failed shortly after repair without physical damage. A few other people also felt that their devices were returned with new problems or that the quality of replacement parts was not as expected, leading to dissatisfaction with the overall outcome.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and... See more

Product

Customers consistently note ambiguous experiences with product repairs, with many praising the new screens... See more

Price

Customers had positive experiences with price, often noting that the costs were significantly lower than... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing delight with the results... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

Great service, highly recommended. My iPad Pro 2024 was not charging or seeing anything plugged into USB C port. Logged a job with iPad-repair.co.uk to replace the port. iPad was picked up by co... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

I had a broken LCD on a 2019 Macbook Pro and brought it in to the store on a Tuesday. I was quoted a week for the repair to be completed. I was pleasantly surprised to be called to be informed that t... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

780 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect service

Perfect service. Just as we hoped and at a better price than we expected. Thoroughly recommend! ..Gordon and Ange

7 August 2025
Unprompted review
Rated 5 out of 5 stars

A1 Watch Repairs

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in four days as good as new,I have no problem in recommend ing this firm for your watch repairs.
Fair price and quick repair 👍👍

25 July 2025
Unprompted review
Rated 5 out of 5 stars

The Best, no exceptions

Excellent customer service and a fantastic experience, from placing my order to receiving my repaired device. I needed to contact customer services about a question I had with my order. My query was dealt with and handled very professionally, with courtesy and I cannot rate the quality of the service provided any higher.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Apple Watch screen replacement

Prompt and reliable service to replace the screen on my Apple Watch. This is the second time of using this company, the first time to replace my MacBook screen. I wouldn’t think of going elsewhere, great communication, great workmanship, fast turnaround. All this at a reasonable price.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Replaced the screen on my MacBook

Replaced the screen on my MacBook. Kept me updated during the whole process and charged a fair price for the work carried out. The premises were tidy and the staff professional. Overall, a very positive experience , will definitely use again, should the need arise. 👍🙏

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Apple Watch Screen Replacement

Had a cracked screen on my Apple Watch, the repair service offered was very easy to book. I had an issue with Royal Mail losing my parcel, and when my 24hr delivery showed up a week later they said they couldn’t deliver. I called fixmybrokenscreen and they were really understanding and super helpful. My broken watch was delivered later that afternoon and was repaired and returned within 2 days. Excellent service, the repair is like new, I highly recommend these guys to fix your cracked watch sceen and at almost half the price of other repair services, it’s a no brainer.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

My Apple Ultra watch developed a couple of screen cracks…

My Apple Ultra watch developed a couple of hair cracks on the screen- it was only two months old at the time. On checking, I found that Apple charge the most outrageous price of over £500 to have the screen repaired.

On looking around on line, I came across fixmybrokenscreen.co.uk . They were advertising a screen repair for a more a much more reasonable £199, with a very speedy collection and delivery service. I phoned them yesterday, and spoke to a very pleasant and knowledgeable representative of the store, to find check on how best I should send it down.

I was somewhat surprised when he asked me to take my watch off my wrist and pick at the edge of the screen. With a bit of picking, and his prompting, to my surprise I eventually managed to peel off what I found was a screensaver, which he told me is put onto Ultra watches by Apple. The screen below was in perfect condition.

Now- he could have told me to send the watch down to his shop, charged me £199 plus a new screensaver cost, and I would’ve been none the wiser. Due to his honesty and help, I ordered up a new screensaver with a total cost of £10 plus postage! He told me that they have had many Apple watches through the store with a similar cracked screensaver problem, replaced the screen saver and sent them back to (happy!) customers

Thank you to him and fixmybrokenscreen.co.uk for your invaluable assistance

I hope this recommendation will help others.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Really friendly and helpful staff. Did an amazing job repairing my little girls cracked iPhone screen. Work completed in less than an hour. Highly recommended

26 July 2025
Unprompted review
Rated 4 out of 5 stars

Contacted the company to discuss my…

Contacted the company to discuss my Apple Watch screen, they were quick at replying and very informative.
I sent my watch to them, they received it and explained the pros and cons.
It was quickly returned- looking brand new

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Ipad Doctors

I highly recommend Fixmybrokenscreen
They fixed my Ipad after it suddenly stopped working
They saved the day I had not backed up my files and was extremely anxious.
They are very professional knowledge and friendly

Thank you

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly impressed

I don’t leave reviews but in this case I really wanted to share what a brilliant experience I had. These guys are very polite, professional and quick, quite apart from being much cheaper than anyone else I found online. Highly recommended! 👏

20 July 2025
Unprompted review

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