Fixheadphones Reviews 

613
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting that their headphones were repaired to a high standard and often returned looking and working like new. Many people highlighted the remarkable speed of service, with repairs often completed and returned within a week, exceeding expectations. Reviewers also appreciated the clear communication throughout the process and the excellent value, often saving them from buying new headphones. Overall, consumers highly recommend this service for its reliability and the superior quality of replacement parts, ensuring their headphones have an extended lifespan.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting its speed, efficiency, and... See more

Product

People report positive experiences with product, with many customers expressing satisfaction that their... See more

Quality

Clients share positive opinions on quality, with many reviewers noting that their headphones were returned in... See more

Response time

Customers had positive experiences with response times, consistently praising the quick and efficient... See more

Price

Customers consistently note positive experiences with price, often describing it as inexpensive, reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sent off my Marshall Major IV headphones for repair as the cushion part of the on ear had started coming apart to reveal the foam inside the cushion. They’re back in perfect condition within a 3-4 day... See more

Rated 5 out of 5 stars

Headphone ear cushion replacement. Really easy/straightforward from start to finish. I was sent postage labels so just had to take to post office. Great communication at every stage. Turnaround... See more

Rated 5 out of 5 stars

Highly Recommend - headphones sent away for headband and hinge replacement after breaking. Repaired and sent back within one day. Headphones returned looking as good as new. Kept updated when headphon... See more

Rated 5 out of 5 stars

Absolutely fantastic service, thank you. Headphones fixed and returned in less than a week and they look as good as when they were new. Plenty of communication on the progress, really high qualit... See more


Company details

  1. Audio Visual Equipment Repair Service
  2. Electrical Repair Shop
  3. Electronics Repair Shop

Written by the company

We specialise in Beats by Dre headphone repair. Beats Solo Repair, Beats Studio Repair, Beats Pro Repair and Beats Wireless. We can fix your beats headphones within days. Headbands, Earpads, Wires and Speakers


Contact info

4.9

Excellent

TrustScore 5 out of 5

613 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(613)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order a Dre Case

Order a Dre Case
For the amount paid you can not fault it especially when you lose your original and your looking for a genuine replacement.
The delivery was fast as well as the response of communication.
Problem solved very efficiently

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Quality service with updates

Postage label emailed to me so I could print off and attach to the package, then just hand it in at a post office. I received updates along the way, my package had been received and they were repairing my headphones. I also got emails from royal mail to say the package was on its way back with a delivery date and time estimate. They repaired my Beats Studio 3 Midnight black headphones like new. Can't recommend enough.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Fixheadphones repaired my Beats which otherwise would have gone in the bin!

I found this company online after I'd tried a DIY repair of my Beats Studio 3 headphones and they saved the day! I'd attempted a repair by pretty much hacking up and destroying my headphones to a point that I didn't think they were salvageable but for a very reasonable price I shipped them down and got them back just the following week, good as new! Thanks to Louis for the regular updates and advice via email throughout the process!

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Beats 🎧

I sent my beats to them broken and they fixed it I’m so happy I don’t have to buy a new pair. Looks good as new.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

The company are brilliant

The company are brilliant, they accommodated me when I made a mistake and order the wrong part allowing me to send it back with my broken headphones and get them repaired discounted. The service was fast and easy and my headphones are good to go again! Life savers!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Broken Beats Studio 3's

Sent my broken Beats Studio 3's in for repair after they came apart where the power switch is located. It was a quick, smooth and efficient service. A new pair would have been a lot more expensive, so happy with the result, they look brand new! I would recommend these guys to anyone looking for a quality service. Thank you! :)

17 July 2025
Unprompted review
Rated 5 out of 5 stars

dre beats headphones fixed

Had my dre beats headphones fixed, advised what was needed, ordered sent a postal label, sent, few days later back with me as good as new, would highly recommend

17 July 2025
Unprompted review
Rated 1 out of 5 stars

I bought some replacement earphone…

I bought some replacement earphone prices for some noise cancelling headphones. Now though the headphones are not noise cancelling at all, I was unable to send them back because the headphones have been used and no other solution way supplies.

17 July 2025
Unprompted review
Fixheadphones logo

Reply from Fixheadphones

Hi Ieuan.

I'm sorry you weren't happy with one of our products.

To clarify, you ordered a pair of earpads from us and after some use, you had asked if you could return them & receive a refund. Unfortunately, due to the nature of the item, we're unable to accept returns on used items. As you had told us they were used & not in a sellable condition, we were unable to accept this return. We did offer you a new pair for over a 50% discount, but you declined.

I hope you're able to use your headphones freely now.

Rated 5 out of 5 stars

Beats Studio 3 Wireless Repair

From start to finish the communication was excellent. Was going for a more expensive repair (Hinge repair as advised by amazon repair) but sent a few photos to Louis, who explained that the damage wasn't as bad as was thought (Only headband replacement required), so fantastic honesty.

Quick and Easy postage.

Product received back as good as new.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

I sent my Beats Solo 3 in for repair…

I sent my Beats Solo 3 in for repair and I couldn’t be happier with the entire process. From start to finish, the communication was spot on and clear, i was kept the loop every step of the way, which gave me real confidence that my headphones were in good hands.

Postage was super easy and stress-free. They provided clear instructions and everything was handled swiftly and securely. I barely had to wait at all my Beats were back with me, fully repaired and working perfectly, in no time. Seriously impressive turnaround!

Can’t thank this company enough for their professionalism and speed. If you need a repair done right and done fast this is 100% the team to go with. Highly recommend! Just saved me £200

27 June 2025
Unprompted review
Rated 5 out of 5 stars

11 out of 10 service!

Just a fantastic service from start to finish. Sent 2 pairs of beats - an old pair and a studio 3 pair. Louis was able to source the part for the out of date pair, which he advised me it could take a while for him to receive the part. Great communication! Within a matter of days, I received an email from Louis informing me both pairs were repaired and on route. a simple, uncomplicated and thoroughly great service. Would definitely recommend to anyone!

Thank you guys!!

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service and excellent…

Great service and excellent craftsmanship. My Beats are as good as new.

My beats were bought for me nearly 7 years ago for a birthday so they are sentimental. The inner casing had broken. After seeing the amount of work it would take to attempt to make it right myself via youtube I didnt think it would be possible to fix. Reluctantly buying a new set of beats seemed the only plausible option because of the cost of repair until I found Fixheadphones. It's great that there are companies such as this out there fixing things that can be fixed for a reasonable fee. My beats feel brand new again even though they are nearly 7 years old. Very happy and would use fix headphones again if necessary.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased with the communication…

Really pleased with the communication from Louis, fantastic service.
We were kept fully informed along the process with clear simple instructions.
I am delighted with the repair, well worth the money .
Thank you 😊

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! The company helped me find the exact colour I wanted for my ear pad replacement. Quick, safe and well communicated process. Very impressed. Would recommend. Thank you for making my headphones look brand new!

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, they gave me a really quick quote for my headphones. They have arrived in perfect condition and basically look brand new, would definitely recommend this website.

13 June 2025
Unprompted review

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