Fitwinkel Reviews 

6,853
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I received a cross trainer 18 months ago as a gift from my wife.. I used it regularly and one part of it was defective and effectively broke. On reproting the problem to Fitwinkle they honoured th... See more

Rated 5 out of 5 stars

Some time last year, I ordered a pedal machine to help with my recent knee surgery. Unfortunately, it never arrived because my neighbours stole the package. However, Fitwinkel promptly resent another,... See more

Rated 5 out of 5 stars

It’s been over a week and I still haven’t received my order of an online cadeaubon. Update: The shop reached out to me and provided a solution. Despite the delay caused by a technical error, I am... See more

Rated 1 out of 5 stars

I ordered a rowing machine, which broke after one week. They did send me a replacement for the broken piece only, without any offer to repair the damage. So now I'm left with figuring out how to do it... See more

Company replied

Company details

  1. Fitness Equipment Store
  2. Martial Arts Supply Store
  3. Physiotherapy Equipment Supplier
  4. Sportswear Store
  5. Vitamin and Supplements Store

Written by the company

Sinds 2000 is Fitwinkel gespecialiseerd in het verkopen van fitnessapparatuur zoals crosstrainers, hometrainers, loopbanden, roeitrainers, spinningfietsen en krachtstations. Naast cardio en krachtapparatuur heeft Fitwinkel een breed assortiment aan klein fitnessmateriaal zoals dumbells, kettlebells, opdruksteunen, fitnessballen, yoga artikelen en meer. Fitwinkel is erkend merkdealer van grote merken zoals: Kettler, Concept2, Flow Fitness, Life Fitness, Flow Fitness, Finnlo, VirtuFit en Tunturi. Met een magazijn van ruim 8.000 m2 leveren wij 10.000 artikelen binnen 24 uur door heel Nederland en België. De klant staat centraal bij Fitwinkel. Wij staan iedere werkdag tot 22:00 per telefoon, LiveChat en Whatsapp voor u klaar en zijn op zaterdagen tot 17:00 beschikbaar. Met onze eigen team aan servicemonteurs monteren wij jouw fitnessapparaat aan huis en zijn wij in het geval van storingen snel ter plekke.


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(6,853)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivered fast and works great

Delivered fast and works great! Feels sturdy and quiet and I'm enjoying it very much. Assembly with the provided wrenches was a bit of a hassle, but if you have a good torque wrench - it can be done in a matter of minutes.

11 February 2022
Fitwinkel logo

Reply from Fitwinkel

Dear,

Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!

Thanks again and see you next time!

Sincerely,

Customer service Fit shop

Rated 5 out of 5 stars

Job Done!

Fitwinkel had what I was looking for but not in stock so I ordered it online and it was delivered the next day. Perfect!

10 February 2022
Fitwinkel logo

Reply from Fitwinkel

Beste David,

Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!

Nogmaals dank en graag tot de volgende keer!

Met vriendelijke groet,

Klantenservice Fitwinkel

Rated 1 out of 5 stars

Very bad following on problems

Very bad following on problems. Bought the Crosstrainer Hammer XTR, band problem after 2 week, reparation after more than a month. 4 month later the flywheel begin to make a lot of noise, send the repairman with no replace matarial. Still any answer after 3 weeks. Don't answer my mails. Don't trust them and don't buy any product on this site.

12 January 2022
Unprompted review
Fitwinkel logo

Reply from Fitwinkel

Dear Aurore,

Thank you for writing a review. We are sorry to hear that you had this experience! We would like to solve this for you. I would like to get in touch with you to find a suitable solution for this problem.

Kind regards,

Customer service Fitshop

Rated 5 out of 5 stars

Alles supergoed!

21 December 2021
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Reply from Fitwinkel

Beste Lydie,

Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!

Nogmaals dank en graag tot de volgende keer!

Met vriendelijke groet,

Klantenservice Fitwinkel

Rated 1 out of 5 stars

Very small range of movement for the…

Very small range of movement for the abdominal. Not quality equipment.

13 December 2021
Fitwinkel logo

Reply from Fitwinkel

Dear Rafael,

Annoying to hear that the device does not optimally support the abdominal muscles. I would like to get in touch with you to look together at a suitable solution to this problem.

Kind regards,

Customer service Fitwinkel

Rated 5 out of 5 stars

Friendly staff and instant delivery

I chose one elliptical/crosstrainer model from this website that fit my budget (Tunturi C50r) and visited a show-room at Helmond to see it at real first (the staff at Helmond was really helpful and friendly btw.) Next day I ordered it online and got it like next morning at 8.30! It's crazy! I was still sleeping when the guy from delivery put this 70+ kg box at the front of my door. He did not move it inside the house btw. (maybe because of corona). I assembled the thing myself, it was not a problem for me. Overall impression is good, not really something to complain about.

9 December 2021
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Reply from Fitwinkel

Best,

Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!

Thanks again and see you next time!

Yours sincerely,

Customer service Fit shop

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Clear communication, immediate shipment. Thanks

7 December 2021
Fitwinkel logo

Reply from Fitwinkel

Dear James,

Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!

Thanks again and see you next time!

Yours sincerely,

Customer service Fit shop

Rated 5 out of 5 stars

Thank you for the good service!

Thank you for the good service!
I dont understand Dutch, but despite the fact I had a problem with the article I bough the service and cooperation were excellent.
Thank you!

2 December 2021
Fitwinkel logo

Reply from Fitwinkel

Dear Mariyana,

Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!

Thanks again and see you next time!

Yours sincerely,

Customer service Fit shop

Rated 5 out of 5 stars
Fitwinkel logo

Reply from Fitwinkel

Beste Evy,

Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!

Nogmaals dank en graag tot de volgende keer!

Met vriendelijke groet,

Klantenservice Fitwinkel

Rated 5 out of 5 stars

Super goed

Very good service. Everything went well and it was delivered on time

16 November 2021
Fitwinkel logo

Reply from Fitwinkel

Beste Alberto,

Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!

Nogmaals dank en graag tot de volgende keer!

Met vriendelijke groet,

Klantenservice Fitwinkel

Rated 2 out of 5 stars

I have issue with the product

I have issue with the product, the reply to my request was sent quickly, but the issue is not resolved yet

8 November 2021
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Reply from Fitwinkel

Dear Oleksii,

Thank you for writing a review, we are sorry to hear that the problem of the product has not yet been resolved. I would like to get in touch with you to find a suitable solution for this problem.

Kind regards,

Customer service Fitshop

Rated 5 out of 5 stars

Absolutely fantastic piece of fitness equipment

Absolutely fantastic piece of fitness equipment, this is probably the best purchase I’ve made in a really long time.
I assembled it myself, with all the tools included, and in less than two hours it was all done
At first the breaking pad was a bit hard to lubricate, but eventually I managed and now the resistance can be adjusted perfectly.
I’d recommend using a gel seat cover or padded shorts, but I’m overall pretty happy with my spin bike

10/10 would recommend

12 October 2021
Fitwinkel logo

Reply from Fitwinkel

Dear,

Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!

Thanks again and see you next time!

Yours sincerely,

Customer service Fit shop

Rated 2 out of 5 stars

Pros and Cons

Well packed, but there were a couple of issues.

The package was received by a neighbor as apparently I did not answer the door. However, there was no ringing at the door and I was home, waiting for the package. Secondly, some of the pieces were to tight so the mounting was a lot more difficult and they scratched the trampouline legs during mounting. I have painted the legs, hoping they will not rust. In addition, after the first use, it got scratched because of the jeans' iron caps. Not sure if this is normal for any trampouline, but a mention in the instructions of what you should wear when using the product would have helped.

In rest, the product seems to be of OK quality. Will see how it works in time.

12 October 2021
Fitwinkel logo

Reply from Fitwinkel

Dear Daniel,

Thank you for writing a review, we are sorry to hear that you had problems with the delivery of the trampoline. In collaboration with our external transporters, we want to provide good service and we also apologize for this. I would like to get in touch with you to find a suitable solution for this problem.

Kind regards,

Customer service Fit shop

Rated 1 out of 5 stars

ABSOLUTELY AWFUL EXPERIENCE

Since the order was placed the communication and handling of delivery has been abhorrent.

Firstly, it is the complete responsibility of the company to not only guarantee a smooth delivery at the cost paid, but also not to leave customers with such chaos in order to receive their items. At the time of purchase there was no communication of this and had there have been, I would not have bought the items.

Since the first day, we received rude phone calls from a courier who was both impatient & disrespectful, hung up, called 10 minutes before arrival with 0 warning and refused to even wait 30 mins or come back later that day. He yelled at my partner & had 0 respect for the situation or local surroundings.

We have just moved into the area and already it appears, although through no fault of our own, have caused horrific damage to the communal space- he has destroyed a wooden & metal bench with his van.

To begin my complaint, after the wrong address was used, we rescheduled, the driver did not come and I waited all day. We rescheduled a 3rd time, the driver never came and I was forced to chase again. On the fourth attempt, to which I waited all day again, the driver called and informed me that he would 'dump our stuff' outside the building whether we liked it or not. This was the ONLY hour I was not home that entire day and had he given me more warning, I could have made it back in time.

He also admitted to my partner that he is responsible for the damage to the communal benches, 500 yards from our apartment building.

When he called my partner, he gave us 10 minutes to arrive. My partner, rushing home from work, insisted the driver give us 30 minutes. The driver, hung up the phone.

We came home to find our 500 euros worth of goods for anyone to steal, left outside and I assume that means it is also now our responsibility to remove the wooden palette.

The whole experience has been miserable & gives me no hope to ever use your company again, nor recommend it.

6 October 2021
Fitwinkel logo

Reply from Fitwinkel

Dear,

Thank you for writing a review and we are sorry to hear that you had a bad experience with the delivery. Of course we want this to go smoothly and that you can make your order right away. for our apologies. We would like to look together at a suitable solution for this problem.

Yours sincerely,

Customer service Fit shop

Rated 4 out of 5 stars
Fitwinkel logo

Reply from Fitwinkel

Beste SH Chng,

Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!

Nogmaals dank en graag tot de volgende keer!

Met vriendelijke groet,

Klantenservice Fitwinkel

Rated 5 out of 5 stars

Fast and easy to return

23 September 2021
Fitwinkel logo

Reply from Fitwinkel

Beste Raymond,

Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!

Nogmaals dank en graag tot de volgende keer!

Met vriendelijke groet,

Klantenservice Fitwinkel

Rated 4 out of 5 stars

Great and trusted website for all your fitness needs

Website: 4/5
Product Selection: 4/5
Price: 4/5
Delivery: 5/5
Payment: 5/5

Great and trusted website for all your fitness needs

13 September 2021
Fitwinkel logo

Reply from Fitwinkel

Beste Kiran,

Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!

Nogmaals dank en graag tot de volgende keer!

Met vriendelijke groet,

Klantenservice Fitwinkel

Rated 4 out of 5 stars

Very fast delivery

8 September 2021
Fitwinkel logo

Reply from Fitwinkel

Beste Yasmine,

Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!

Nogmaals dank en graag tot de volgende keer!

Met vriendelijke groet,

Klantenservice Fitwinkel

Rated 5 out of 5 stars

Delivered as expected and on time

Delivery on promised time with good packaging. Item is as informed.

23 August 2021
Fitwinkel logo

Reply from Fitwinkel

Beste Ozgun,

Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!

Nogmaals dank en graag tot de volgende keer!

Met vriendelijke groet,

Klantenservice Fitwinkel

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Well done.

20 August 2021
Fitwinkel logo

Reply from Fitwinkel

Dear Omer,

Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!

Thanks again and see you next time!

Sincerely,

Customer service Fit shop

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