I received a cross trainer 18 months ago as a gift from my wife.. I used it regularly and one part of it was defective and effectively broke. On reproting the problem to Fitwinkle they honoured th... See more
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See what reviewers are saying
Some time last year, I ordered a pedal machine to help with my recent knee surgery. Unfortunately, it never arrived because my neighbours stole the package. However, Fitwinkel promptly resent another,... See more
It’s been over a week and I still haven’t received my order of an online cadeaubon. Update: The shop reached out to me and provided a solution. Despite the delay caused by a technical error, I am... See more
I ordered a rowing machine, which broke after one week. They did send me a replacement for the broken piece only, without any offer to repair the damage. So now I'm left with figuring out how to do it... See more
Company replied
Company details
- Fitness Equipment Store
- Martial Arts Supply Store
- Physiotherapy Equipment Supplier
- Sportswear Store
- Vitamin and Supplements Store
Written by the company
Sinds 2000 is Fitwinkel gespecialiseerd in het verkopen van fitnessapparatuur zoals crosstrainers, hometrainers, loopbanden, roeitrainers, spinningfietsen en krachtstations. Naast cardio en krachtapparatuur heeft Fitwinkel een breed assortiment aan klein fitnessmateriaal zoals dumbells, kettlebells, opdruksteunen, fitnessballen, yoga artikelen en meer. Fitwinkel is erkend merkdealer van grote merken zoals: Kettler, Concept2, Flow Fitness, Life Fitness, Flow Fitness, Finnlo, VirtuFit en Tunturi. Met een magazijn van ruim 8.000 m2 leveren wij 10.000 artikelen binnen 24 uur door heel Nederland en België. De klant staat centraal bij Fitwinkel. Wij staan iedere werkdag tot 22:00 per telefoon, LiveChat en Whatsapp voor u klaar en zijn op zaterdagen tot 17:00 beschikbaar. Met onze eigen team aan servicemonteurs monteren wij jouw fitnessapparaat aan huis en zijn wij in het geval van storingen snel ter plekke.
Contact info
Jan Tinbergenstraat 131, 7559 SP, Hengelo, Netherlands
- +31 (0)74 - 349 15 79
- klantenservice@fitwinkel.nl
- fitwinkel.nl
4.1
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top service!
16 May 2022
Reply from Fitwinkel
Beste Mariska,
Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!
Nogmaals dank en graag tot de volgende keer!
Met vriendelijke groet,
Klantenservice Fitwinkel
Late delivery, but good customer service
I bought the HTR 2.0 hometrainer, it arrived a few days late and without the display screen. Customer service was great when I called and sent me one right away, but that also arrived late. All in all it was 2 weeks before I could use my hometrainer after ordering. The advisors I spoke to were super friendly and helpful though.
Definitely use this service but just be aware you might be waiting longer than expected.
12 May 2022
Reply from Fitwinkel
Beste Elaine,
Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!
Nogmaals dank en graag tot de volgende keer!
Met vriendelijke groet,
Klantenservice Fitwinkel
Reply from Fitwinkel
Beste Corentin,
Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!
Nogmaals dank en graag tot de volgende keer!
Met vriendelijke groet,
Klantenservice Fitwinkel
super service
super service, super fast delivery (from Belgium).
quality product and conforms to the description.
the price is very attractive compared to other sellers.
I'm happy with my purchase
21 April 2022
Unprompted review
Reply from Fitwinkel
Beste Christian,
Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!
Nogmaals dank en graag tot de volgende keer!
Met vriendelijke groet,
Klantenservice Fitwinkel
Reply from Fitwinkel
Beste,
Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!
Nogmaals dank en graag tot de volgende keer!
Met vriendelijke groet,
Klantenservice Fitwinkel
Would buy at Fitwinkel again
I ordered a mace bell. It was sold for a fair price, and arrived the next day with free delivery. The mace bell is also a nicer quality product than I expected for the price.
18 April 2022
Reply from Fitwinkel
Beste,
Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!
Nogmaals dank en graag tot de volgende keer!
Met vriendelijke groet,
Klantenservice Fitwinkel
Always on time with the delivery ☺️
15 April 2022
Reply from Fitwinkel
Beste,
Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!
Nogmaals dank en graag tot de volgende keer!
Met vriendelijke groet,
Klantenservice Fitwinkel
still waiting for my question…
still waiting for my question concerning NO delivery for 2 trainers grip golf
but well received the golf club trainer
best regards Jean Perrin
14 April 2022
Reply from Fitwinkel
Dear Jean,
Thank you for youre question. Strange that you haven't received it yet. I will send you 2 new club trainers. you can expect this at home tomorrow.
Kind regards,
Customer service Fitwinkel
Great service.
Great service.. I would recommend % off next purchases, to generate repeated purchases
28 March 2022
Reply from Fitwinkel
Beste Daniel,
Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!
Nogmaals dank en graag tot de volgende keer!
Met vriendelijke groet,
Klantenservice Fitwinkel
Very good customer service
The response from the customer service was really good and gave me options when an item was destroyed by the carrier.
16 March 2022
Reply from Fitwinkel
Beste,
Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!
Nogmaals dank en graag tot de volgende keer!
Met vriendelijke groet,
Klantenservice Fitwinkel
Happy with my order
Happy with my order! The prices are great and the delivery was fast. The product are of good quality so far (I've been using them for a week).
14 March 2022
Reply from Fitwinkel
Dear Sandra,
Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!
Thanks again and see you next time!
Sincerely,
Customer service Fitwinkel
Reply from Fitwinkel
Dear,
Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!
Thanks again and see you next time!
Sincerely,
Customer service Fitwinkel
Reply from Fitwinkel
Beste Niels,
Hartstikke bedankt voor uw positieve review. Wij hebben service en kwaliteit hoog in vaandel staan en zijn dan ook erg blij met het vertrouwen!
Nogmaals dank en graag tot de volgende keer!
Met vriendelijke groet,
Klantenservice Fitwinkel
Reply from Fitwinkel
Dear Marcus,
Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!
Thanks again and see you next time!
Sincerely,
Customer service Fitwinkel
Good crosstrainer, soso instructions and toolset
The crosstrainer is as advertised and works well.
The delivery was prompt and correct.
Only issue, the tool set with bolts and nuts do not match the instruction booklet, so I got to improvise a bit and the result is not mint. This is not expected when you pay 1600 for a home appliance.
26 February 2022
Reply from Fitwinkel
Dear,
Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!
Thanks again and see you next time!
Sincerely,
Customer service Fitwinkel
Virtufit 1000 water rower
bought a water rower online. it was not delivered the day after (I ordered friday before 16hrs, and according to site should have been delivered day after), but the next monday.
the rower is nice and sturdy, easy to assemble. Seat is nearly soundless, and the water has a nice sound.
not quite happy with the console: very limited in its display possibilities. you have to choose between total time, and time/500m to be displayed, or either calories or watt to be displayed. during interval training, when resting, all counters display zero, so you do not know how many spm you are rowing..
SPM seems very inaccurate also, varies a lot, even though the actual movement does not vary much.
Also, visibility is poor, as it is not backlighted, and the field indicators are with black background. the numbers are black with clear background, and easily readable, though.
25 February 2022
Reply from Fitwinkel
Dear Gerhard,
Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!
Thanks again and see you next time!
Sincerely,
Customer service Fitwinkel
Delivery was fast and product works well
Delivery was fast and product is nice, but I didn't receive the offer that was advertised in the website.
23 February 2022
Reply from Fitwinkel
Dear Andre,
Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!
Thanks again and see you next time!
Sincerely,
Customer service Fitwinkel
Perfect for homes and beginners
Perfect for small spaces as it folds horizontally as well as vertically. Very simple and easy to use. Exercise programs are build in and very easy to access. Minimum set up was required and took only 10-15 mins to put it up. Arrives in two boxes so two people required if needs to be carried.
Perfect for beginners and also safe for older children to exercise.
21 February 2022
Reply from Fitwinkel
Dear,
Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!
Thanks again and see you next time!
Sincerely,
Customer service Fitwinkel
Amazing service and good quality
17 February 2022
Reply from Fitwinkel
Dear Ahmed,
Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!
Thanks again and see you next time!
Sincerely,
Customer service Fitwinkel
The equipements is awesome
The equipement is awesome. Pretty good quality and, if you like to assemble things, you will not have any problem on that. Quick delivery, good price and good quality product, what else would you want?
17 February 2022
Reply from Fitwinkel
Dear Rafael,
Thank you very much for your positive review. We consider service and quality to be of paramount importance and are therefore very happy with the trust!
Thanks again and see you next time!
Sincerely,
Customer service Fitwinkel
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