Fitment Industries Reviews 

296
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting items like wheels and tires arrive in perfect condition, often pre-mounted and balanced, fitting exactly as expected. Delivery service is frequently highlighted for being fast, efficient, and exceptionally well-packaged, ensuring products are protected. Many also appreciate the professional and helpful customer service, making the ordering process smooth and assisting with finding the right fit. However, a few customers mentioned having to source hubcentric rings separately. Some reviewers were not happy with customer service, citing slow communication, unresolved incorrect shipments, or difficulties with refunds. Others experienced shipping delays, incorrect orders, or received damaged items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order, praising the ease of finding what they need,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the condition of... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

4 stars only because the wheels I initially wanted were listed on their website as available, but were not. The sales team worked with me and offered a free ceramic coating as compensation for the inc... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(296)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast shipping

The overall experience was positive, with the wheels presenting an appealing aesthetic. However, the wheels were not properly balanced, which is a concern. I am otherwise satisfied with the product and will contact customer service to inquire about reimbursement for the balancing service.

27 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support! We'll be happy to assist with the reimbursement of the rebalance and you can reach us at wheels@fitmentindustries.com for our team to assist. Thank you.

Rated 5 out of 5 stars

Great service

Great service, great prices, and fast delivery. I will be buying again soon.

26 September 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your feedback!

Rated 5 out of 5 stars

I did a lot better f shopping around…

I did a lot of shopping around for wheels and tires. This site was much easier than most to navigate. They also had better pricing on what I was looking at than any other site. Shipping stated it would be about two weeks but wheels arrived in 8 days. Packaged very securely. Tires mounted and wheels balanced. Couldn’t be happier!

15 September 2025
Unprompted review
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Reply from Fitment Industries

Great to hear we could provide a quality experience! Enjoy the new shoes!

Rated 5 out of 5 stars

Amazing Service

Delivered fast even though there was a damaged part that delayed the shipment only got here 2 days late! 3 of my wheel caps were also missing but after talking to support they were super fast and responsive to get it handled and had them shipped literally the next day! Amazing service and response times, will be shopping here for all my future wheels!

25 September 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support Colby!

Rated 5 out of 5 stars

5 stars for packaging and handling 🌟

5 stars for packaging and handling 🌟
The fedex guy snuck my wheels right behind the backyard fence. A+ for security but also I waited like an anxious dog all day and he didn’t even knock! A bit odd. But for fitment, Packaging was perfect and my wheels had no damages at all!

22 September 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great feedback!

Rated 4 out of 5 stars

Very fast shipping

Very fast shipping, and correct product received, a little pricey though.

23 September 2025
Unprompted review
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Reply from Fitment Industries

Thanks for your support!

Rated 5 out of 5 stars

Excellent service

Excellent service. When the tires I originally ordered for my wheel/tire combo turned out to be discontinued they contacted me almost immediately and offered me several other options to choose from, corrected the order and got them shipped out at lightening speed.

5 September 2025
Unprompted review
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Reply from Fitment Industries

Timothy - We appreciate the feedback!

Rated 4 out of 5 stars

Quick delivery but ETAs are Skewed

Delivery was quicker than anticipated which was both great but not. The shipping status never updated after purchase but the eta was posted but then the tires I ordered showed up the next day after purchase and I wasn’t expecting it and the delivery driver didn’t ring the doorbell and left them in my driveway. The delivery was quick but updates would have been nice because if I wasn’t home and they ended up stolen that would have been another story. The wheels came on time but I didn’t inspect them which was my fault so after I installed them I realized there was a chip in one of them. It’s small and barely noticeable but still sucks. Other than that though the site is easy to use and the selection is broad and prices are not crazy. Love my wheels and tires!

8 September 2025
Unprompted review
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Reply from Fitment Industries

Thanks for your support, Franny!

Rated 5 out of 5 stars

Perfection

They didn’t have enough stock or the wheels I ordered but where able to find me a set that was pretty much identical, tires came balanced perfectly and not a scrap on the wheels, customer service was top tier and they respond quick same day within the hour. I can say I will be using fitment industry’s again 🙌

12 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Enjoy the new shoes, Spencer! Thanks again for your feedback!

Rated 5 out of 5 stars

Great selection and prices, perfectly balanced, fast free shipping = happy customer!

I was able to find an affordable set of wheels and tires when all other sites had very poor selection. They seem to be well balanced, they were all inflated to within 5 psi of each other, and they were very robustly packaged for shipping. My set came a few days earlier than expected, no issues at all so far. I've put a bit over 100 miles on my new Hankook 4S2s, and they are nearly silent at highway speeds. Thank you, Fitment Industries!

14 September 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support, Ben!

Rated 5 out of 5 stars

Easy order process fast shipping right…

Easy order process fast shipping right to my door I would recommend this company if your looking for a seamless experience

2 September 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great feedback and we're happy to hear we could provide a quality experience!

Rated 5 out of 5 stars

Rims came perfect

Rims came perfect, not a scratch on them as well as balanced precisely, they came early as well with all locking lug nuts and a lug nut key, i added tpms on after i placed the order and the representative was super chill

12 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Ordering lowering springs for my car

Ordering lowering springs for my car, they came in perfect condition and took literally 2 days to get here with no problems!

10 September 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support, Ethan!

Rated 5 out of 5 stars

Wheels just as described

Wheels just as described. Website is easy to use with all necessary details.

8 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We are glad to hear the wheels met your expectations and our website provided helpful details.

Rated 4 out of 5 stars

Very happy with wheels, but…

Very happy with wheels, however the lugs nuts did not come with the wheels. Had to buy lug nuts again at the tire shop to mount the new wheels. Lug nuts arrived days after wheels arrived. Accessories should accompany wheels OR make it very clear they will be shipped separately.

15 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for your feedback. We understand the lug nut timing caused inconvenience. We'll improve communication about separate shipping schedules.

Rated 5 out of 5 stars

Never had an issue with this company

Never had an issue with this company, I’ve gotten quite a few things from them and they have never disappointed me, when I had a wheel crack I had messaged them to purchase a single wheel and someone got back to me within the next day and got me a link to buy the wheel I needed, timely shipping and delivery and quick responses!

10 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We greatly appreciate your loyalty and trust in us. Thank you for sharing your positive experience with our service and products.

Rated 4 out of 5 stars

Great customer service and fast shipping

4 stars only because the wheels I initially wanted were listed on their website as available, but were not. The sales team worked with me and offered a free ceramic coating as compensation for the inconvenience. I'm happy with the new wheels I selected as a substitute. The wheels and tires arrived with everything I ordered. My one additional critique is Fitment Industries should also provide, or recommend for purchase the correct size hubcentric rings for the vehicle the wheels are purchased for. Other vendors do this. I wound up having to order hubcentric rings on Amazon and wait a couple days to install the new wheels.

11 August 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We are glad to hear you're happy with your new wheels! We understand the frustration about availability and hubcentric rings. Your feedback helps us improve.

Rated 5 out of 5 stars

Great company with great communication…

Great company with great communication and fast shipping. Great product and selection at a reasonable price. Would recommend to anyone.

1 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Wheels are perfect

Wheels are perfect, arrived super fast with incredible customer service! Will definitely order from Fitment Industries again!

12 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Your positive feedback means everything! Thrilled the wheels arrived quickly with great service. Thank you for choosing us!

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