Fitment Industries Reviews 

296
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting items like wheels and tires arrive in perfect condition, often pre-mounted and balanced, fitting exactly as expected. Delivery service is frequently highlighted for being fast, efficient, and exceptionally well-packaged, ensuring products are protected. Many also appreciate the professional and helpful customer service, making the ordering process smooth and assisting with finding the right fit. However, a few customers mentioned having to source hubcentric rings separately. Some reviewers were not happy with customer service, citing slow communication, unresolved incorrect shipments, or difficulties with refunds. Others experienced shipping delays, incorrect orders, or received damaged items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order, praising the ease of finding what they need,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the condition of... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

4 stars only because the wheels I initially wanted were listed on their website as available, but were not. The sales team worked with me and offered a free ceramic coating as compensation for the inc... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

296 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(296)

202 reviews in the last 12 months

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Rated 1 out of 5 stars

They sent my package to someone else and sent his to me..

Never have I ever delt with such a level of incompetence. First time I went through them, I purchased wheels that were labeled as in stock, buy them, get a call hours later saying they don't have them pick something else, whatever, I find different ones, buy them, they send me the wrong wheels with a completely different bolt pattern. Years later today, I give them another chance, I order wheels AND tires package through them along with accessories...they sent my package to a completely different person, and sent his to me...I can't even begin to understand how the warehouse team can manage that. Every customer support member i talked to was baffled and couldn't even make sense of the situation it was so bad.

So now me and this stranger have to rely and trust that we send each other our packages undamaged or tempered with. I would not suggest them, they are the most unprofessional business I've ever delt with! A fricking Etsy solo operated business runs better then this company.

7 October 2025
Unprompted review
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Reply from Fitment Industries

David - We deeply apologize for any inconvenience as this seems to be a possible mixup of labels. We'd like to review this further but we are having difficulty locating an invoice so we've reached out via Trustpilot for a bit more information. If you could please provide that asap, it would be greatly appreciated. Thank you.

Rated 5 out of 5 stars

Always smooth transaction

Always smooth transaction. Items as described. No complains 5*****

7 October 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great feedback!

Rated 5 out of 5 stars

First time customer here

First time customer here, I have to say that I was impressed with the whole process. Wheels were packed super well and had excellent protection from the bugling carriers which almost always damage my shipments while making the deliveries. Wheels were perfect upon arrival and I’m very pleased with the quality and the whole process. Thanks, James

5 October 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Gifts for my Step son Ride!!

My son and I love the selection of wheels Fitment Industries has and all the parts you need to upgrade your ride. We are very pleased with the professional service and fast shipping. We are for sure looking forward on continuing to order from here again, for more upgrades. Thank you..

4 October 2025
Unprompted review
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Reply from Fitment Industries

Glad to hear we could provide a quality experience! Thanks again for your support!

Rated 5 out of 5 stars

Great Experience

Rims and tires fit as expected and price was more than reasonable. Arrived mounted and balanced so install was simple. Package arrived even faster than expected. Overall a great experience!

18 September 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great feedback!

Rated 5 out of 5 stars

I love my new setup

I love my new setup, I couldn’t be happier!

3 October 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support! Enjoy the new setup!

Rated 5 out of 5 stars

Great Experience!

Great, user-friendly website! Very easy to navigate and especially like that you can see actual pictures of what the wheels will look like on your particular vehicle model! From search start to delivery was smooth! Satisfied customer here and highly recommend Fitment Industries!

19 September 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great review! Thanks so much for your support!

Rated 5 out of 5 stars

Great site and fit

Super easy to use website for selecting wheels and tires. You can really dial in the exit fit for your vehicle. Purchasing was quick and painless and shipping was faster than expected.

12 September 2025
Unprompted review
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Reply from Fitment Industries

Great to hear we could provide a quality experience. Thanks again for choosing us for your build!

Rated 5 out of 5 stars

Wheels and tire package

Wheels and tire package came in faster than stated in perfect condition, came as listed, I really liked the customer pics of fitment. Helped me pick my wheel size and offset

23 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your great feedback!

Rated 5 out of 5 stars

Good Customer Service

Wheels I wanted had a real long lead time and they helped me find a similar wheel that was in-stock and ready to ship.

2 October 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Ordered a wheel and rim package for my…

Ordered a wheel and rim package for my MK7 GTI. I had a couple of questions prior to ordering that were quickly answered via email. The ordering process was simple and quick. I received my package a week earlier than estimated. Everything looked great, and installation was a breeze.

My only issue was navigating the site via mobile. It was kind of hard to find hub centric rings for the wheels I ordered, and eventually I gave up and ordered them from somewhere else. Not a huge deal, but just food for thought.

I know there’s a number of people who have had issues with Fitment, but I can’t say I had any myself. Maybe there’s new employees or something. Hopefully things stay positive for them moving forward.

22 September 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great feedback! We'll take the mobile issues into account and have our team take a peek at the UI. Thanks again!

Rated 5 out of 5 stars

Great communication

Ran into a snag with a part being on backorder but the great team at fitment had a+ communication and get my issue solved quickly. I’ll always chose fitment industries for ordering car parts.

23 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Evan - Thanks so much for your continued support!

Rated 5 out of 5 stars

Great service and accurate info.

The advise was accurate and the fitment is good. The BBS wheels arrived in good condition and on time. They even came with the PFS rings and lug nuts, which I didn't expect.

11 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support and we're glad we could provide a quality experience!

Rated 5 out of 5 stars

Great Wheels and Coilovers – Service Good, But Needs Faster Updates

Ordered a set of wheels and BC Racing coilovers. The wheels arrived on time and in perfect condition—exactly as pictured on the website. The photos were super helpful in making my decision.

The coilovers were delayed, but that was due to UPS and not the seller. However, the order status on the website wasn’t updated promptly, which made it harder to track where the delay was coming from. Hopefully, they improve that part of the process so customers can stay in the loop more easily.

Overall, great products and service—I’d order again!

19 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Ken - Thanks so much for the feedback! For context on the tracking, there is a link directly to the carrier's page on our tracking page to follow along with their updates. We're unable to integrate their tracking into our website but we'll continue to look for ways to improve. Thanks again!

Rated 5 out of 5 stars

Good Experience

Arrived on time, good packaging, good experience.

26 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We appreciate your support!

Rated 4 out of 5 stars

shipping was great but my wheels did…

shipping was great but my wheels did come scratched up from putting the tires on but other then that everything was easy going

26 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Max - Feel free to reach out to us at wheels@fitmentindustries.com so our team can take a look at the damage. Thanks!

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