First Truck Parts Reviews 

435
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers had a great experience with this company. Customers frequently mention that shipments arrive quickly and are carefully packaged, making it really convenient to get vehicles back on the road without unnecessary stress. Many people also appreciate finally finding hard-to-find parts that were otherwise unavailable elsewhere, often highlighting the fair prices and helpful service. However, some reviewers were not happy with receiving incorrect items that were incompatible with their specific trucks, leading to extra hassle. A few other people also felt frustrated when dealing with unexpected restocking fees and return charges after discovering the parts did not fit properly.

What people talk about most

Product

Customers report general satisfaction and appreciation regarding the product availability and quality.... See more

Delivery service

Users describe satisfaction with the delivery service, noting that shipping is fast and items arrive on time... See more

Order

Consumers find order experiences to be mixed, highlighting both smooth transactions and significant... See more

Quality

Customers consistently note ambiguous experiences with quality. Some consumers praise the good components,... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the affordable costs, good pricing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product delivery was awesome very well packaged. Delivery was on time. Website was easy to navigate and find what I needed. Only thing bothering me is the description on the says brand new genuine Cu... See more

Rated 5 out of 5 stars

First time customer and had a great experience. We had been waiting for a backorder part from the dealership for months, then we learned it was available here. Upon ordering the part, Customer Servic... See more

Rated 5 out of 5 stars

I will definitely ask First Truck Parts again if I will need help. I finally received my module today, although pricey because of customs fee and shipping because I'm located in Europe but I'm complet... See more


Company details

  1. Truck Accessories Store
  2. Auto Parts Store

Written by the company

Truck parts seller for Mack, Volvo, Kenworth, Freightliner, International, Peterbilt, Cummins, Dodge, Caterpillar etc.


Contact info

4.1

Great

TrustScore 4 out of 5

435 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(435)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a turbo before the new year

I ordered a turbo before the new year. Was supposed to delivered that Saturday. Called on Monday to check status and the lady said she would have to call me back. Order had not been processed until Wed. Jan. 7. Still do not have the part I need as of Jan. 13.

9 January 2026
Rated 2 out of 5 stars

Slow shipping

Parts came as advertised but I paid a pretty penny for next day for and it took 3 days before my parts were shipped out

6 January 2026
Rated 1 out of 5 stars

got a wrong part

got a wrong part, sent them the pictures of my old part and the part i received. sent them the vin number also. not willing to help. also want to charge tyhe restocking fee.

5 December 2025
Rated 2 out of 5 stars

Waste time money and get headache

Company not bad but sent me wrong part should understand and customer time and money. I wait for part more than 4 days and park my truck. After long wait i got wrong part due to this i loss my business and get headache. Block my money paid to first truck parts. Than rush to local supplier to get my truck to road. Its my advise always ask them to sent picture before order to confirm if it right or wrong part.

10 December 2025

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