First Truck Parts Reviews 

433
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers had a great experience with this company. Customers consistently found the exact parts they needed, often after extensive searches, praising the good quality and accurate product descriptions. Many consumers highlighted the fast and prompt delivery, noting items arrived well-packaged and frequently sooner than anticipated. The online ordering process was generally easy, with good communication and tracking, and many considered the pricing to be fair. However, some customers also noted receiving incorrect or incompatible parts, or products that did not match online descriptions, leading to frustration. A few people experienced unexpected delays in shipping or order processing, sometimes without clear communication regarding stock availability. Additionally, some reviewers were not happy with being charged restocking fees, especially when the company was perceived to be at fault for sending the wrong item.

What people talk about most

Product

People report positive experiences with product, often praising the availability of parts, fast delivery, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and timely... See more

Order

Reviewers highlight ambiguous aspects of order, with some finding the online ordering process easy and... See more

Price

Customers consistently note ambiguous experiences with price, with many praising the great pricing, fair... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the quality of parts... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product delivery was awesome very well packaged. Delivery was on time. Website was easy to navigate and find what I needed. Only thing bothering me is the description on the says brand new genuine Cu... See more

Rated 5 out of 5 stars

First time customer and had a great experience. We had been waiting for a backorder part from the dealership for months, then we learned it was available here. Upon ordering the part, Customer Servic... See more

Rated 5 out of 5 stars

I will definitely ask First Truck Parts again if I will need help. I finally received my module today, although pricey because of customs fee and shipping because I'm located in Europe but I'm complet... See more


Company details

  1. Truck Accessories Store
  2. Auto Parts Store

Written by the company

Truck parts seller for Mack, Volvo, Kenworth, Freightliner, International, Peterbilt, Cummins, Dodge, Caterpillar etc.


Contact info

4.1

Great

TrustScore 4 out of 5

433 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(433)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst experience I have ever had with…

Worst experience I have ever had with an online parts company. Cant talk to anyone and they only respond with email. I ordered a part and they sent me a note that part of it (reservoir) was not available but they could ship the remainder and issue a partial credit. Then they advised me that they issued two credits by mistake and that I had to pay them back for one before they would ship my part. Once i verified that they did issue two credits I did pay and they shipped my part but only half of it. When i tried to call their number went to and answering service and never called me back but I got an email there must have been a misunderstanding on my part, I had an email stating it was only the master cylinder reservoir that they didn't have but I still expected the master cylinder. They responded with a lame excuse but said I could return the part (booster) they did send, so that's what I did. I did find a complete assembly that was 400.00 cheaper and ordered it from them. Cost me over a week in all this. Very poor service!!!!!!!

9 April 2026
Rated 1 out of 5 stars

Customer Service non-existent (is there a human?)

Terrible customer service until you post bad feedback. I'm just going to leave it at sub par customer service until you post bad feedback. I've edited 95% of this but after posting the original negative feedback, the company spoke to me more about removing my feedback than they did answering my questions about ordering my part.

2 April 2026
Rated 5 out of 5 stars

Fairly priced

Fairly priced, good looking product. Took a minute to get it here, but arrived packaged well and in perfect shape. Nice to find someone charging a fair price on these hard to find, new air dryers.

27 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look