We chartered two buses for three of our camp day trips. The buses were late all three days of our booking. We contacted First Student on the second and third day to let them know but they did not co... See more
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Driver was great and got to where we wanted to go on time even though we needed a small detour
The driver was great! Very friendly! On time both ways. A very professional experience. Will definately book with First Charter again!
From the moment we booked the trip, to the time the students were returned to school, the trip was problem free and easy.
Company details
About First Charter Bus Rental - Burlington
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
5401 Dundas Street, L7R 3X4, Burlington, ON, Canada
- 1-800-955-4660
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Driver was great and got to where we…
Driver was great and got to where we wanted to go on time even though we needed a small detour
The driver was great
The driver was great! Very friendly! On time both ways. A very professional experience. Will definately book with First Charter again!
Fast and efficient...
Brian and his team have been a joy to work with.
Quick to respond and a great help in coming up with reasonable solutions to our bus inquiries.
We look forward to doing continued business with First Student in Burlington ON
Very good experience
Very good experience. Buses arrived earlier than scheduled. Drivers were very courteous and professional.
School Trip
From the moment we booked the trip, to the time the students were returned to school, the trip was problem free and easy.
Our driver Leona was awesome!!
Our driver Leona, was very sweet & friendly & patient!!
Great driver, felt very safe with her as a driver!
Please improve
We booked a school bus for a school trip and were disappointed by the service. The bus arrived 20 minutes late in the morning and 30 minutes late in the evening, with no notice or communication. This left students and staff waiting in the parking lot and caused us to lose an hour of service. While we understand traffic delays can happen, timely updates would have made a big difference. Please improve communication going forward.
We chartered two buses for three of our…
We chartered two buses for three of our camp day trips. The buses were late all three days of our booking. We contacted First Student on the second and third day to let them know but they did not correct the problem as buses. Continue to be late each day for the pick up.
Drivers were good once we finally left, but each day, leaving late, made us miss out on time that we had paid for at our events.
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