Drivers were great, punctual and friendly. One of the two drivers dropped passengers at the wrong location so they had a bit of a walk. Not sure how that miscommunication happened, but everyone got wh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's great to have a company you can count on, and also they put up kindly with our changing agenda.
professional and on time, i would encourage more leeway on reasonable noise level from 45 teenagers. i was head person for the group on my bus and never felt they were being unreasonably loud but th... See more
An affordable and convenient option for wedding transportation! Great and courteous driver and followed the timeline perfectly (even if we weren't ready for the first trip back from the wedding ;) ).... See more
Company details
About First Charter Bus Rental - Augusta
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
1000 Riverside Drive PO Box 4688, 4330, Augusta, ME, United States
- 800-774-3135
4.3
Excellent
29 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had two buses for our event
We had two buses for our event. They were there on time and met all requirements asked. The bus were great. All guests at the event were very impressed with the service.
10 September 2022
Six Stars!
I wish I could give First Charter six stars! We rented a bus for our wedding transportation and it could not have worked out better. The highlight of the experience was their customer service. Communication was clear and concise with the local contacts and they even touched base a few days beforehand. Coming in at about half the cost of other rental services I could not recommend them enough!
8 August 2022
First Charter was great to work with
First Charter was great to work with. We had to change the entire itinerary at the last minute and they were so helpful!
3 August 2022
Wedding shuttle buses
Bus drivers were great, bus quality was great, planning with the company could have used some work but they were quick to react on the day of
6 June 2022
Used as a shuttle for our wedding
Used as a shuttle for our wedding. Very timely and professional! Thank you
14 September 2021
Buses for Wedding
We rented two buses for our wedding guests and it was perfect! The buses showed up and dropped everyone off at the exact times we asked for and both drivers were very lovely people. Thank you so much!!
29 August 2021
Excellent service for a wedding shuttle
I booked three buses for a shuttle service between Downtown Portland, ME, and my wedding venue 40 min outside Portland.
Working with First Student was fairly smooth through the entire booking process. Even better, on the day of our event the drivers were excellent, adapting to the difficult parking situation for our pickup location and being flexible for our drop-offs.
While the booking process was a bit confusing at times switching between phone and email, they were extremely responsive and helpful via phone. Wait times for a call-back were usually less than 1 day and any changes to the itinerary were very easy to make (no charges up to 5 days before the event!).
Prices were also quite reasonable and were clearly communicated. I would suggest working with them.
1 August 2021
The driver was excellent
The driver was excellent. So self-contained and considerate. He was very easy going with the departing passengers as they slowly found their way on the bus.
25 July 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.