Firmoo Reviews 2,885

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting their durability and stylish designs, which frequently receive compliments. Many find the prices incredibly reasonable, offering significant savings compared to traditional opticians without compromising on quality. The ordering process is generally described as easy and straightforward, with a wide selection of frames and lens options available. Delivery is often quicker than expected, and the overall value for money is a recurring positive theme. However, some people mentioned issues with delivery, including lost parcels by couriers or delays beyond the promised express shipping timeframe. A few other people also felt that the lenses were not always accurate to their prescription or that transitional lenses stopped darkening prematurely. There were also instances where orders were cancelled without explanation or frames were uncomfortable due to weight or fit.

What people talk about most

Product

People report positive experiences with product, highlighting the excellent quality of glasses and frames,... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent quality of glasses,... See more

Price

Customers had positive experiences with price, consistently praising the affordability and value for money,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick... See more

Order

Reviewers mention positive feedback about their ordering experience, highlighting the ease of the process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous glasses at a very reasonable price , I have clear lens and some frames with advanced varifocals , also transition lens on a couple of pairs that are lovely brown tinted when out in the sun .I... See more

Rated 5 out of 5 stars

Really pleased with my prescription sunglasses, they arrived quicker than the estimated time and they fit perfectly. A bargain with polarised lenses costly only a quarter of the price my local opticia... See more

Rated 5 out of 5 stars

Customer service is absolutely fantastic with this company & help with any questions or problems.They sort it swiftly & resolve any problems instantly. The glasses are of great quality & are fantast... See more

Rated 5 out of 5 stars

Firmoo offer a great selection of glasses for ridiculous value for money. My current glasses have lasted much better than my previous designer ones and cost about an 8th of the price. Will be ordering... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nice pair of glasses

Nice pair of glasses, fast shipping and have held up very well so far.
Great to have clip-on sunglasses attachment - made life so much easier!

15 January 2025
Unprompted review
Rated 4 out of 5 stars

Glasses were good quality

Glasses were good quality, correct prescription, lighter weight than the store bought ones so are wearable all day without discomfort. Fun styles had loads of compliments. My only gripe was waiting 3 weeks for them to be delivered but I suppose they are made to order and this does take time.

13 January 2026
Unprompted review
Firmoo logo

Reply from Firmoo

Hello Elizabeth,

Thank you for taking the time to share your review.

Please kindly understand that glasses are categorised as medical devices. As such we follow stringent rules and regulations to ensure that they are tested to the upmost quality and safety to ensure you get the perfect pair of glasses. So it requires processing time. Currrently the estimated delivery time to the UK with standard shipping is 13–22 days, and with express shipping 8-14 days.

If you have any questions or concerns, please don’t hesitate to contact our customer service team (Livechat: 24/7).

Sincerely,
Firmoo Customer Support Team

Rated 5 out of 5 stars

Firmoo is amazing!

Firmoo is amazing!! I would never ever get my glasses from a high street shop now. Prescription is exactly as I requested. The glasses are an amazing fit and sturdy. I have had two pairs now, one with blue light and one with anti glare. My second pair said they was due on 27th Jan but I received them 11th Jan! Happy days. Love them. Thanks firmoo, please never go anywhere!! Your prices are also amazing.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Great glasses

Great glasses, loads of designs to choose from, great fit too for the money

Frames feel slightly flimsy but great to have a few to have options, in every bag

12 February 2025
Unprompted review
Firmoo logo

Reply from Firmoo

Hello Chloe,

Thank you for taking the time to share your experience!

Please be assured that all our glasses come with 60-day return/exchange policy and 365-day quality warranty. If you have any concerns about the glasses, our customer service team is always ready to assist and help find a solution (Livechat: 24/7).

Thank you again for your support.

Sincerely,
Firmoo Customer Support Team

Rated 5 out of 5 stars

Always buy my glasses from Firmoo

All glasses have purchased in the last year are via Firmoo. My prescriptions tend to be quite expensive, but Firmoo offer great quality at a much lower price.
I always get to buy a spare as well, which wouldn't have been possible otherwise.
The guidance to purchase and choose the appropriate lenses for your prescription is also great and really easy to understand and follow.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a pair of glasses from Firmoo…

I ordered a pair of glasses from Firmoo and honestly didn’t expect to like them this much. The frames look just like the photos, feel sturdy, and fit comfortably right out of the box. Shipping took a bit of time, but for the price, the quality completely surprised me—in a good way. I’d definitely order from them again if I need another pair.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

I orders one pair of glasses and wasn’t expecting much as the frames and lenses was cheap but wow I was so surprised when they arrive, amazing fit and really lovely on, had so many comments on how lovely they look, I’m really pleased
Will order again xx

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Love love love

Love love love, I have so many glasses now from firmoo. Great quality, rivals popular opticians frames in the uk but for a fraction of the price! Will continue to purchase.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Firmoo offer a great selection of…

Firmoo offer a great selection of glasses for ridiculous value for money. My current glasses have lasted much better than my previous designer ones and cost about an 8th of the price. Will be ordering some more shortly as my prescription has changed.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Great glasses

Great glasses! I have them for 3 years and I wear them everyday. I am super happy with the light frame, propositions and clear lenses. Best firm I’ve used so far!

12 January 2026
Unprompted review

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