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Firmoo Reviews 

2,921
•
TrustScore 5 out of 5

4.8

Glasses Store
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Review summary

Created with AI, based on recent reviews

Evaluating 707 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their durability and stylish designs. Many people appreciate the very reasonable prices, noting that they can purchase multiple pairs for less than the cost of one from traditional opticians. The ordering process is generally described as easy and straightforward, with a wide selection of frames available. Reviewers also frequently mention quick delivery times, often receiving their orders earlier than expected. However, some customers also noted issues with delivery, including lost parcels by courier companies or longer than expected wait times. A few other people also felt that the lenses, particularly transitional ones, did not meet their expectations or stopped functioning correctly after a short period.

What people talk about most

Product

Customers had positive experiences with product, with many expressing extreme satisfaction with the quality,... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often highlighting the excellent... See more

Price

Users describe positive interactions with price, consistently highlighting the excellent value and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick delivery times,... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous glasses at a very reasonable price , I have clear lens and some frames with advanced varifocals , also transition lens on a couple of pairs that are lovely brown tinted when out in the sun .I... See more

Rated 5 out of 5 stars

Customer service is absolutely fantastic with this company & help with any questions or problems.They sort it swiftly & resolve any problems instantly. The glasses are of great quality & are fantast... See more

Rated 5 out of 5 stars

Really pleased with my prescription sunglasses, they arrived quicker than the estimated time and they fit perfectly. A bargain with polarised lenses costly only a quarter of the price my local opticia... See more

Rated 5 out of 5 stars

Had many pairs of glasses from firmoo now after 30 years using high street and spending ££ on frames & lenses. Quality is great, ordering is easy and can put in your prescription clearly. Can also see... See more

Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,921)

657 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Best

Keep you up to date with order from start to finish

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I was very sceptical when I ordered , however my first pair of glasses have surpassed my expectations.
I ordered varifocal glasses and the frame choices were excellent.
I will now be ordering a second pair for work

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Firmoo is worth it!

I was astounded and delighted to receive a very lovely pair of glasses from yourselves. I have been battling with the extortionate cost of high street shop glasses for a few years now and I can honestly say I will never buy from there again. £39 for a pair of good looking, well presented and perfectly matched varifocal glasses in only a short time (2 weeks) is something worth blowing about!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Stop buying high street buy Firmoo

Literally love, love, LOVE this website!!! The variety of styles is amazing! And whenever I order it’s so simple!! After using firmoo I don’t buy my glasses in high street shops anymore and everyone always comments on my glasses.
Fantastic designs and good value for money

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Nice pair of glasses

Nice pair of glasses, fast shipping and have held up very well so far.
Great to have clip-on sunglasses attachment - made life so much easier!

15 January 2025
Unprompted review
Rated 4 out of 5 stars

Glasses were good quality

Glasses were good quality, correct prescription, lighter weight than the store bought ones so are wearable all day without discomfort. Fun styles had loads of compliments. My only gripe was waiting 3 weeks for them to be delivered but I suppose they are made to order and this does take time.

13 January 2026
Unprompted review
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Reply from Firmoo

Hello Elizabeth,

Thank you for taking the time to share your review.

Please kindly understand that glasses are categorised as medical devices. As such we follow stringent rules and regulations to ensure that they are tested to the upmost quality and safety to ensure you get the perfect pair of glasses. So it requires processing time. Currrently the estimated delivery time to the UK with standard shipping is 13–22 days, and with express shipping 8-14 days.

If you have any questions or concerns, please don’t hesitate to contact our customer service team (Livechat: 24/7).

Sincerely,
Firmoo Customer Support Team

Rated 5 out of 5 stars

Firmoo is amazing!

Firmoo is amazing!! I would never ever get my glasses from a high street shop now. Prescription is exactly as I requested. The glasses are an amazing fit and sturdy. I have had two pairs now, one with blue light and one with anti glare. My second pair said they was due on 27th Jan but I received them 11th Jan! Happy days. Love them. Thanks firmoo, please never go anywhere!! Your prices are also amazing.

12 January 2026
Unprompted review

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