Why only 4 *. Simple, nobody is perfect, but they sure come close. This is our 2nd year of using Firewood, hopefully that will continue. Placed the 2nd part of this years orders on a Thursday afterno... See more
Company replied
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Review summary
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Reviews shaping this summary
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... See more
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Well packaged along with quick delivery. The double crate was tightly packed with excellent Kiln Dried Oak which cut into the correct size pieces to fit my stove. Far etter and more wood than a loo... See more
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My go to company for kiln dried firewood, usually silver birch. A bit of a mix up re delivery dates with my recent order but was quickly resolved by the company and my order was received within a c... See more
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Company details
Written by the company
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Contact info
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, United Kingdom
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4.4
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Poor after sales
I received a crate of kindling rather than logs when I complained they did nothing about it.
19 March 2026
Reply from Firewood.co.uk
Dear David,
Thank you for your feedback, and we’re sorry to hear about your experience.
As your order was for our B-Grade firewood, this product is sold on an “as is” basis. Log size and appearance can vary, with some pieces being thinner or smaller than typical logs, and some variation in shape or condition is normal.
We understand this may not have matched your expectations and apologise if this caused any inconvenience. Your feedback has been noted to help us improve communication around this product.
Kind regards,
KM
Excellent service.
19 March 2026
Reply from Firewood.co.uk
Dear John,
Thank you for your feedback! We’re delighted to hear that you found our service excellent.
Providing reliable and efficient service is always our goal, and it’s great to know that your experience reflects this. We really appreciate your support and look forward to assisting you with future orders!
Kind regards,
KM
All good apart from late delivery
On-line ordering was easy.
Product is excellent.
Condition of product on delivery was excellent.
I received a message from the delivery company giving a 3 hour time slot. As my previous delivery had arrived slightly early, which was no problem, I made sure that I was at home prior to this indicated delivery. The actual delivery this time was 3 hours later than the messaged time slot with no further messages warning me of a late delivery.
Although late, the driver was efficient with the job.
25 March 2026
Reply from Firewood.co.uk
Dear Brian,
Thank you for your detailed feedback! We’re delighted to hear that the online ordering was easy and that you were happy with the product and its condition on delivery.
We apologise for the delay beyond the indicated time slot and understand how this could be inconvenient. Your comments are very helpful, and we’ll review our communication process with the delivery company to minimise delays and provide timely updates in the future. It’s great to hear that the driver was efficient despite the timing issue.
Thank you for your support, and we look forward to supplying your future orders!
Kind regards,
KM
Ordering was very easy and efficient
Ordering was very easy and efficient. Although the date of delivery was set, I received minimal notice of the delivery time window (on the day) and it clashed with another priority. Fortunately, I was able to ask a neighbour to supervise the delivery.
21 March 2026
Reply from Firewood.co.uk
Dear Paul,
Thank you for your feedback! We’re glad to hear that the ordering process was easy and efficient.
We appreciate your comments regarding the delivery time notice and understand how receiving it on the day could clash with other priorities. Your suggestion is very helpful, and we’ll review how we can improve our communication for future deliveries. It’s great that your neighbour was able to assist, and we’re pleased the delivery still went smoothly.
Thank you for your support, and we look forward to supplying your future orders!
Kind regards,
KM
The logs arrived in good time as…
The logs arrived in good time as promised and are kiln dried. They set on fire when you apply a flame-what more can I say!
19 March 2026
Reply from Firewood.co.uk
Dear Claire,
Thank you for your fantastic feedback! We’re delighted to hear that your logs arrived on time and that they are kiln-dried and ready to burn.
It’s great to know that they catch fire easily—exactly what we aim for with our high-quality firewood. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
When the pallet of bagged wood was…
When the pallet of bagged wood was delivered, 2 of the bags were ripped open. I didn’t notice until the following day but the delivery driver must’ve bashed it and placed a few logs on top. It rained constantly that night and as they were unprotected it ruined the wood. I didn’t want to leave a negative review publicly however i emailed and never got a response. Very poor especially as I’ve used a few times and never had any issues
19 March 2026
Reply from Firewood.co.uk
Dear Zoe,
Thank you for your feedback, and we sincerely apologise for the issues you experienced with your delivery. We completely understand your frustration regarding the damaged bags and the impact of the rain on the wood.
We’re very sorry that your email wasn’t responded to promptly. Please rest assured that this is not the standard of service we aim to provide, and an agent will be in contact with you shortly to resolve the matter. Your comments have also been passed to our delivery team to help prevent similar incidents in the future.
We appreciate your patience and continued support while we work to make this right.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Mark,
Thank you for your great feedback! We’re delighted to hear that you found our communication clear and that the whole process was easy to deal with.
Providing a smooth and straightforward experience for our customers is always our aim, so it’s wonderful to know this was reflected in your order. We really appreciate your support and look forward to serving you again in the future.
Kind regards,
KM
Exactly as advertised
Exactly as advertised. Delivered promptly. Good size logs which burn well.
19 March 2026
Reply from Firewood.co.uk
Dear Jane,
Thank you for your feedback! We’re delighted to hear that your order was exactly as advertised and that your delivery arrived promptly.
It’s great to know that you’re happy with the log sizes and how well they burn. We always aim to provide reliable service and consistent quality, so your comments are very much appreciated. We look forward to supplying your future orders!
Kind regards,
KM
Reply from Firewood.co.uk
Dear Geoff,
Thank you for your feedback! We’re delighted to hear that your delivery was efficient and that you’re happy with the quality of the wood.
We always aim to provide both reliable service and high-quality products, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Good product and safely delivered on…
Good product and safely delivered on the specified day. Will definitely use again.
19 March 2026
Reply from Firewood.co.uk
Dear Richard,
Thank you for your feedback! We’re pleased to hear that you’re happy with the product and that your delivery arrived safely on the specified day.
Providing reliable service alongside quality products is always our goal, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Very easy to order and delivery was…
Very easy to order and delivery was quick and painless
21 March 2026
Reply from Firewood.co.uk
Dear Tim,
Thank you for your feedback! We’re delighted to hear that you found the ordering process easy and that your delivery was quick and hassle-free.
We always aim to make the entire experience as smooth and convenient as possible, from placing your order through to delivery, so it’s great to know this was reflected in your experience. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Logs or Kindling?
This is my second delivery, the first was fine. On this occasion the percentage of small logs is far too high. I appreciate that there will be various different sizes, and some small logs are desirable when first lighting a fire. However this time the load has so many small pieces that burn for a maximum of 10-15 minutes meaning it is unlikely to sustain through one season. I raised this with Firewood.co, but they failed even to acknowledge my comments.
There are alternative suppliers out there!
Since writing this review I have seen many similar complaints. Clearly my dissatisfaction is not unique!
14 March 2026
Reply from Firewood.co.uk
Dear Ben,
Thank you for your feedback, and we’re sorry to hear that your recent delivery did not meet your expectations.
We understand your frustration with the higher proportion of small logs in your order. While some variation in size is normal and smaller logs are intended to help with lighting, we appreciate that too many can impact the overall burn time.
We apologise that your previous comments were not acknowledged, and your feedback has been noted internally to help us improve both our product quality and customer communication.
We value your past support and are sorry that this experience has not met the standards you expected.
Kind regards,
KM
The more we use and reorder Firewood's…
The more we use and reorder Firewood's 20 litre bags of kiln dried wood the happier we become. I'd love to know how the bags are packed - always tightly packed and full to the brim.
We've run two wood burners this season at an average cost of £4.50/night. For us - that's a bargain.
19 March 2026
Reply from Firewood.co.uk
Dear Peter,
Thank you for your fantastic feedback! We’re delighted to hear that you continue to be happy with your orders and that our 20-litre bags are meeting your expectations.
It’s great to know that the logs are consistently well packed and delivering good value for your wood burners. We take pride in ensuring our products are prepared to a high standard, so your comments are very much appreciated.
Thank you for your continued support, and we look forward to supplying your future orders!
Kind regards,
KM
Reply from Firewood.co.uk
Dear Karyn,
Thank you for your kind feedback! We’re delighted to hear that you received great service and that the delivery driver was superb and very helpful.
Our team always aims to provide a smooth and supportive delivery experience, so it’s wonderful to know this made a positive difference. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Great delivery and great logs
Placed order paid for morning delivery on specified day logs arrived on day and morning as requested delivery driver very pleasant and helpful logs well packed and of usual good quality
17 March 2026
Reply from Firewood.co.uk
Dear Beryl,
Thank you for your lovely feedback! We’re delighted to hear that your order arrived on the requested day and within the morning delivery slot as planned.
It’s great to know that the driver was pleasant and helpful, and that the logs were well packed and of the usual good quality. We always aim to provide a reliable and consistent service, so your comments are very much appreciated.
Thank you for your continued support, and we look forward to supplying your future orders!
Kind regards,
KM
I believe they sent the wrong crate of…
I believe they sent the wrong crate of wood as it all is the size of kindling or pizza wood. I have emailed twice to complain with no response.
The courier they used hit my wall and crushed my neighbours wheelie bin with no offer to rectify anything and just left.
11 March 2026
Reply from Firewood.co.uk
Dear Jason,
Thank you for your feedback, and we’re very sorry to hear about the issues with your order and the delivery. We completely understand your frustration regarding the crate of wood and the courier incident.
Please be assured that one of our agents will be in contact with you shortly to resolve this matter and ensure it is addressed properly. Your comments have also been passed on to our delivery team to help prevent similar issues in the future.
We apologise again for the inconvenience and appreciate your patience while we work to make this right.
Kind regards,
KM
Our first order with this company The whole process from ordering to…
The whole process from ordering to delivery was first class, the delivery man was polite and very helpful, first class service
7 January 2026
Reply from Firewood.co.uk
Dear Karen,
Thank you for your fantastic feedback! We’re delighted to hear that the entire process, from ordering to delivery, was first class.
It’s wonderful to know that our delivery driver was polite and helpful, and that your experience reflected the high standard of service we aim to provide. We really appreciate your support and look forward to assisting you with future orders!
Kind regards,
KM
Sadly...Eucalyptus does not burn well.
Sadly...Eucalyptus does not burn well.
Compared with previous hard wood we have had.
19 March 2026
Reply from Firewood.co.uk
Dear Customer,
Thank you for your feedback. We’re sorry to hear that the eucalyptus logs did not meet your expectations compared with your previous hardwood.
Eucalyptus is a hardwood, but it can burn differently from other species, and some customers find it burns faster or produces more smoke initially. We appreciate your comments and will take them into account as we continue to review our products.
Kind regards,
KM
The delivery driver was friendly and…
The delivery driver was friendly and helpful. Second time I have ordered from them. Would order from them again and recommend.
They need to sort the account details on their system, because every time I logged in it was saying that the order had been delivered a few days before it had arrived.
19 March 2026
Reply from Firewood.co.uk
Dear John,
Thank you for your detailed feedback! We’re delighted to hear that your delivery driver was friendly and helpful and that your second order went smoothly. It’s wonderful to know that you would order from us again and feel confident recommending our service.
We also appreciate your comments regarding the account system and the delivery notifications. Your feedback is very helpful, and we’ll review this internally to ensure our system provides accurate updates in the future. Thank you for your support, and we look forward to supplying your future orders!
Kind regards,
KM
Legend of a delivery driver
It’s unfortunate that not all delivery drivers are given the same equipment to deliver, but in spite of this the man who delivered my pallet went above and beyond and pulled the load into my garage like the last two guys. He only had a manual trolley, while the previous guy had an electric one. Legend of a man.
19 March 2026
Reply from Firewood.co.uk
Dear Jennifer,
Thank you for your fantastic feedback! We’re delighted to hear that our delivery driver went above and beyond to get your pallet into your garage, even without the benefit of an electric trolley.
Our team always strives to provide helpful and reliable service, and it’s wonderful to know that their efforts made a positive difference to your experience. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
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