Looks like all recent reviews are the same, purchased these Jan 2023, now 2 have gone faulty, constantly going off when there is no smoke or heat. The two faulty ones no longer have a flashing green l... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alarms arrived super fast. Very easy to connect together and install. 5 stars for the buying experience and getting them set up. The alarms work when using the test remote, loud enough to be hea... See more
Quickly and efficiently delivered. Easy to follow instructions and the double sided stick-ons seem to work well (so far). A little fiddly to re-attach smoke and heat detector units to brackets wh... See more
Not impressed. Installed Firelink Direct alarms in 2022, now in 2025 one keeps beeping every few minutes, obviously no smoke and the batteries are irreplaceable. The date of expiry showing on base is... See more
Company details
About Firelink Direct
Written by the company
Firelink Direct supply wireless interlinked smoke and heat alarms to homeowners accross the UK.
Our easy to use website is particularly useful for homeowners who are purchasing alarms to comply with the updated Scottish Fire Safety Legislation.
Visit our site today and click "Get started" to get a custom quote in under 30 seconds
Contact info
Office 1, Technology House, 9 Newton Place, G3 7PR, Glasgow, United Kingdom
- 0800 464 7479
- hello@firelinkdirect.co.uk
- firelinkdirect.co.uk
3.1
Average
615 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alarm Order
I found the process from order to delivery easy to follow.
Also clear instructions regarding the unit installation
17 October 2022
Fire 🔥 detectors
Well designed product, nice quality & easy to install/setup.
Very quick delivery.
16 October 2022
Excellent service
Excellent service, both daughter’s, mother in law’s and our home now linked fire alarm compliant. Thanks.
16 October 2022
Received my carbon monoxide unit and it…
Received my carbon monoxide unit and it was faulty and phoned up for replacement….. Had to contact them a second time as I was still waiting for the replacement unit (1 week later) as I didn’t hear back or received the unit…
6 October 2022
What's the point?
Fast delivery. What else can I say when the parcel is just through the door.
13 October 2022
Very easy to install and set up
Very easy to install and set up, same product really as the more expensive makes
12 October 2022
Alarms arrived super fast, easy installation
Alarms arrived super fast. Very easy to connect together and install. 5 stars for the buying experience and getting them set up.
The alarms work when using the test remote, loud enough to be heard around the whole house but I can't rate their detection effectiveness until they're actually needed which I hope they never are.
No issues so far. Cheers.
12 October 2022
Good Company, great experience
Website was easy to find, access and use. Payment was easy and delivery was made on time.
6 October 2022
Easy to link up and install
Easy to link up and install. Fair price and quick delivery
11 October 2022
Made a mistake with address
Made a mistake with address, they sent it back a few days later. Very easy to install
11 October 2022
Had exactly what I needed and was easy…
Had exactly what I needed and was easy to install
29 September 2022
Order delivered and all units working
I tried a number of other websites and most were not a user friendly as Firelink. The Firelink price was good but I did struggle to fully understand the technical spec of the Firelink equipment to compare against other types.
29 September 2022
Good quality - Easy setup
Firelink made it easy to workout what alarm package I needed. In fact we didn’t have carbon monoxide, so it feels safer with these in the house. Easy to setup, link and install. Alarms are good quality.
Highly recommend.
30 September 2022
Amazing!
I had “install interlinked alarms” on my list of things to do for months. Way beyond when I should have installed them. It felt like a huge job and I wasn’t confident that it would be easy. Firelink Direct were the first supplier on my Google search when I eventually decided to bite the bullet and get this done. They felt expensive. But it turned out they were the least expensive I could see. Their questionnaire about what I needed was very helpful and they dispatched the same day (it took about a week to get alarms which were delivered to the post office the day after we ordered them). They then sat for a week while I put off the installation. The installation video is great and the whole job took me 20 minutes, for a house with 4 smoke alarms, 1 heat alarm and 2 carbon monoxide alarms. And it only took that long because I had to figure out where to put the alarms. The stickers that came with the alarms are brilliant (I read that some people have found they don’t work especially well but they did for me). Having out this off for months the whole thing turned out to be a 30 minute job thanks to the great design from this supplier.
6 October 2022
Quick service and easy to set up.
4 October 2022
Superb service from this seller
Superb service from this seller. Easy to fit and link up.
I have bought two systems and would recommend to anyone and would buy again if required.
5 October 2022
Slow
Ordered Saturday 25th September, informed Tuesday 28th September that my order had been despatched it is now Tuesday 4th October my item still hasn’t arrived and you want me to write a review.
Thanks for your reply.
We order oceans of products and can easily get them next day or up to three days later but nothing should take as long as this no matter where you live.
We are not that far away
3 October 2022
Reply from Firelink Direct
Dear Lesley,
Thank you for taking the time to provide a review albeit not in the best of circumstances.
Deliveries to remote areas of the country such as Orkney (beautiful as it is), are subject to a slightly longer delivery time as stated within the delivery terms on our website https://www.firelinkdirect.co.uk/delivery-2/
I know that can be frustrating, but I'm sure this will not come as a surprise to you, as per your recent review of Royal Mail.
I can see that your order has now made it up to Inverness and should be with you in Orkney shortly.
Hopefully, once you receive your alarms you will be able to provide a review taking the product into account.
The set-up is fairly easy but if you require any help getting set up, please don't hesitate to get in touch.
Best wishes,
Jamie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.