Fingo by Automotive Lease Packaging Reviews 1,528

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. Many people appreciate the personalized, understanding approach of the customer service team, highlighting their dedication to guiding customers through processes and making everything simple.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, attentiveness, and... See more

Service

Users describe positive interactions with service, highlighting the efficiency, professionalism, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Response time

Customers had positive experiences with response time. Many reviewers highlighted the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Julie made everything simple for a novated lease novice like myself, she took care of everything and kept me well updated throughout the whole process. A very smooth process, would highly recommend Ju... See more

Company replied

Rated 5 out of 5 stars

I had the best experience when recently engaging Fingo to complete my vehicle lease. Rob and Dina were my customer reps and both could not have been more helpful. From car searches, to arranging test... See more

Company replied

Rated 5 out of 5 stars

I contacted Fingo Finance and spoke to Daniel Hudson, after the other provider was delayed due to not being on my employer's preferred supplier list. Dan moved very quickly and was able to obta... See more

Company replied

Rated 5 out of 5 stars

I’m on my second NL with Fingo, working with Julie, who is fantastic to deal with. Dina has also stepped in a few times when Julie was unavailable, and she has been equally helpful. Fingo’s pro... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Leasing Service
  5. Used Car Dealer

About Fingo by Automotive Lease Packaging

Written by the company

fingo


fingo

At Fingo , we provides a wide range of innovative and competitive finance solutions tailored exclusively to your situation.

Our finance team have a wealth of industry knowledge and provide a level of service unparalleled in the industry.

Click on the links below or call us on 1300 134 646 now and experience our class leading services.


Novated Lease
Personal Finance
Business Finance
Car Broker
Get Pre-Approved

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

July was very helpful

July was very helpful, responsive and communicative. It's been a real pleasure to come on board knowing that she actually cares and attentive to my personal circumstances

20 August 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review! We are so glad that you received such helpful and responsive communication.

Rated 5 out of 5 stars

This is my second novated lease with…

This is my second novated lease with Fingo and they just make it so easy. Paris, Alistair, Kirril, Chris and anyone else I've dealt with have been friendly and helpful.

2 October 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review! We hope that you love your new car!

Rated 5 out of 5 stars

Kept well informed

Kept well informed, polite staff

2 October 2025
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Reply from Fingo by Automotive Lease Packaging

Hi Rodney, Thank you so much for your review!

Rated 5 out of 5 stars

Fingo by Automotive Lease

I recently leased a Tesla through Fingo by Automotive Lease Packaging, and the experience exceeded my expectations.

Outstanding Support: A special mention to Dina Jarjis and Rob Carlino who both went above and beyond to make the entire process smooth. Dina was incredibly patient, answering all of my questions and ensuring I fully understood the novated lease details. Rob provided clear guidance on the financial side and worked hard to secure competitive terms that suited my situation.

Efficiency & Transparency: The paperwork and approvals were handled quickly and professionally. I was kept informed every step of the way, which made the process stress-free.

Exciting Delivery: Driving away in my new Tesla was a fantastic moment, and I truly appreciate the dedication from both Dina and Rob in making it happen.

Overall, Fingo by Automotive Lease Packaging made leasing my Tesla a seamless and rewarding experience. Thanks to Dina and Rob, I wouldn’t hesitate to recommend Fingo to anyone considering a novated lease, especially for an EV.

30 September 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi John, Thank you so much for such a wonderful and in-depth review! We are so happy that this was such a rewarding experience for you.

Rated 5 out of 5 stars

Great Service

Julie Ojeda and her team were fantastic. Quick to respond to any queries, and Julie herself was a pleasure to work with.

22 September 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you for your review Daniel! We hope that you enjoy your new car!

Rated 5 out of 5 stars

Novated Lease - a new concept to me

Being new to Australia, purchasing a vehicle via a novated lease was something I'd never seen or heard of. Jerome took me through the process, explained the options and benefits, and answered any questions I had clearly. He was only ever a phone message or email away and responded outside of hours which meant I had answers when I needed them. Highly recommend Fingo and Jerome

30 September 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Steve, Thank you so much for such a wonderful review! We are so glad that you had such a great experience with Jerome.

Rated 5 out of 5 stars

Professional, friendly, efficient

Everyone involved was friendly and professional and made it easy for me to get things done. From the first enquiry to getting the car was very quick despite delays on my end. I would recommend Fingo to everyone.

29 September 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Rebecca! We hope that you love the new car!

Rated 5 out of 5 stars

Julie, you are the best!

From the first phone call with Julie, this whole experience was easy. I felt listened to, all my questions were answered in such detail, over text and Teams calls - so easy to communicate. When it came to buying the car, Julie took control of the dealership and made sure we go the best deal we could.

30 September 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Jessica, Thank you so much for such a wonderful review! We are so happy that you had such an easy and communicative experience.

Rated 5 out of 5 stars

Veronica was fantastic and polite

Veronica was fantastic and polite and made the whole process simple and ideal. At the start, I was a little unsure about what I was looking for, but Veronica was incredibly patient. She took the time to listen to my requirements and budget, and never once did I feel pressured.

Her communication throughout was brilliant; I was always kept up-to-date on the progress of my application and the vehicle's delivery. The paperwork was handled with impressive efficiency, and everything was explained clearly. There were no hidden surprises, just a smooth and transparent experience from beginning to end.

I'm absolutely delighted with my new car and the outstanding service I received. I would wholeheartedly recommend Fingo, and especially Veronica, to anyone looking for a new vehicle. A true five-star service.

29 September 2025
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Reply from Fingo by Automotive Lease Packaging

Hi Lewis, what an absolutely amazing review! Thank you so much for taking the time and care to share your experience with Veronica! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Absolute Pleasure

I recently had the pleasure of working with Fingo and was absolutely blown away by the level of service and professionalism. From the very beginning, Gehan went above and beyond to ensure everything ran smoothly. His attention to detail, responsiveness, and genuine care for the customer experience made the entire process seamless and stress-free.

Gehan was incredibly knowledgeable and proactive, always one step ahead in anticipating my needs. Dina brought a warm, personal touch to every interaction, making me feel truly valued. Together, they delivered a service that was not only efficient but also deeply human. It’s rare to come across a team that combines technical excellence with such genuine customer care. Highly recommend Fingo – and especially Gehan and Dina – for anyone looking for a partner they can trust.

22 September 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review Aaron! We are so happy that you had such a stress-free experience!

Rated 5 out of 5 stars

Veronica was great help!

Heard good reviews from colleagues about Fingo.
One colleague referred Veronica to me. Her professionalism and active progress-tracking were top-notch. The experience of novate leasing my very first car felt so smooth and assuring with Veronica's help.
Will defo recommend Fingo to other colleagues too!

28 September 2025
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Reply from Fingo by Automotive Lease Packaging

What a lovely review! Thank you so much for taking the time to share your experience.

Rated 5 out of 5 stars

Good experience

Veronica was very helpful and got our deal across the line fast. Appreciate the effort.

29 August 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review! We are so glad that you found Veronica so helpful.

Rated 5 out of 5 stars

Once again another good experience…

Once again another good experience working with Danial and the team. Thankyou for helping me.

15 August 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi James, Thank you for your review! We hope that you enjoy the new car.

Rated 5 out of 5 stars

very helpful throughout process.

very helpful throughout process.
Veronica went above to help me get a car sorted.
Highly recommend

25 September 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review! We hope that you enjoy the new car.

Rated 5 out of 5 stars

Had a great experience with Fingo with…

Had a great experience with Fingo with Vegan and the team providing support and clarity through the whole process. Nothing was ever too onerous or too difficult to respond and put me at ease with the whole process. Regular and clear communication all the way through. Highly recommend Fingo for your Novated Lease provider.

18 September 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Sherwantha, Thank you so much for such a wonderful review. We are so happy that you had such a great experience.

Rated 5 out of 5 stars

It has been an amazing experience…

It has been an amazing experience working with Daniel and his team. He explained the different finance options and did a price comparison to show the financial impact of each option. This then enabled me to make an informed decision.

I highly recommend reaching out to Daniel and his team. They have the ability to cater to the individuals requirements, easy to deal with and have a quick turnaround time.

18 September 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review Sasha! We are so glad that you had a such a quick turnaround time and that you had such an amazing experience.

Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used Fingo and I will come back again and again due to their awsom service, thanks Fingo

13 August 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Shaun, we hope that you enjoy your new vehicle!

Rated 5 out of 5 stars

5 star service

The team at fingo were phenomenal throughout the process of chasing up the perfect car for myself and finalising the settlement. Alistair and Veronica went above and beyond to make sure I got the best deal possible and was looked after throughout the entire experience

8 August 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Hi Sy, Thank you so much for being such a loyal customer! We are so happy that you found your perfect car!

Rated 5 out of 5 stars

Very easy process

Very easy process; Julie was amazing and took the time to explain the process while providing the best recommendations.

14 September 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for such a lovely review!

Rated 5 out of 5 stars

Simply the Best

My experience with Fingo has been a real pleasure. From the first phone call to the final settlement. Their attention to detail, their professionalism and the outstanding service provided has been first class. Frazer and his team have been simply amazing from start to finish. This has been our third leasing, but our first with Fingo. They are miles ahead of the others.

11 September 2025
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Reply from Fingo by Automotive Lease Packaging

What a wonderful review! Thank you so much for taking the time to leave such positive feedback for Frazer and the team!

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