Fingo by Automotive Lease Packaging Reviews 1,528

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. Many people appreciate the personalized, understanding approach of the customer service team, highlighting their dedication to guiding customers through processes and making everything simple.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, attentiveness, and... See more

Service

Users describe positive interactions with service, highlighting the efficiency, professionalism, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Response time

Customers had positive experiences with response time. Many reviewers highlighted the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Julie made everything simple for a novated lease novice like myself, she took care of everything and kept me well updated throughout the whole process. A very smooth process, would highly recommend Ju... See more

Company replied

Rated 5 out of 5 stars

I had the best experience when recently engaging Fingo to complete my vehicle lease. Rob and Dina were my customer reps and both could not have been more helpful. From car searches, to arranging test... See more

Company replied

Rated 5 out of 5 stars

I contacted Fingo Finance and spoke to Daniel Hudson, after the other provider was delayed due to not being on my employer's preferred supplier list. Dan moved very quickly and was able to obta... See more

Company replied

Rated 5 out of 5 stars

I’m on my second NL with Fingo, working with Julie, who is fantastic to deal with. Dina has also stepped in a few times when Julie was unavailable, and she has been equally helpful. Fingo’s pro... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Leasing Service
  5. Used Car Dealer

About Fingo by Automotive Lease Packaging

Written by the company

fingo


fingo

At Fingo , we provides a wide range of innovative and competitive finance solutions tailored exclusively to your situation.

Our finance team have a wealth of industry knowledge and provide a level of service unparalleled in the industry.

Click on the links below or call us on 1300 134 646 now and experience our class leading services.


Novated Lease
Personal Finance
Business Finance
Car Broker
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Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Wonderful Customer Service

I had the best experience when recently engaging Fingo to complete my vehicle lease. Rob and Dina were my customer reps and both could not have been more helpful. From car searches, to arranging test drives and even hunting down the exact colour car I preferred interstate. These guys did an amazing job and I could not have picked a more professional and caring lease provider. Thanks team and have a safe and joyful festive season. Cheers.

1 December 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much Darren, what a wonderful review! We hope that you enjoy the new car.

Rated 5 out of 5 stars

I really appreciate Veronica who was…

I really appreciate Veronica who was very patient and helpful. She was always available, and my job done very quickly. I am very happy with what has been done and will refer her to my friends. Cheers

18 December 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for such a wonderful review!

Rated 5 out of 5 stars

Very easy to deal with .

Very easy to deal with .
Gehan made it it very easy and straight forward

10 December 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Glen, for your review!

Rated 5 out of 5 stars

I used Fingo as my leasing partner and…

I used Fingo as my leasing partner and they were excellent. Turnaround for getting the lease was 1 week max and smooth process and throughout the process i received great comms and support from their team. I highly recommend the team.

12 December 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Daniel, we hope that you enjoy your new car!

Rated 5 out of 5 stars

Exceptional service

Veronica and Alistair's knowledge and experience made the whole process fast and seamless. Communication was faultless. I highly recommend Fingo.

17 November 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Renae, for such a lovely review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very helpful. Even when I was really undecided, Veronica was patient and wise. Thank you.

11 December 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Carl, for such a wonderful review. We are so glad that Veronica was so patient with you.

Rated 5 out of 5 stars

Gehan was Fantastic

Gehan was Fantastic
Great knowledge and extremely responsive with questions. Walked me through the each step.

12 December 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for such a lovely review. We are so happy that you received such great knowledge from Gehan.

Rated 5 out of 5 stars

Very responsive and helpful

Very responsive and helpful. Had to negotiate a better quote, but once that was done it was a great experience.

11 December 2025
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Reply from Fingo by Automotive Lease Packaging

Hi Philip, Thank you so much for such a wonderful review!

Rated 5 out of 5 stars

AWESONE SERVICE

I want to recognize FINGO for consistently delivering outstanding customer service. Recently, they demonstrated exceptional professionalism and empathy when handling a complex situation . They listened attentively, provided clear and accurate information, and ensured I felt valued throughout the interaction.
What stood out most was their proactive approach—anticipating potential concerns and offering solutions before I even asked. This not only resolved the issue quickly but also left me feeling confident and satisfied.
Staff ability to remain calm under pressure and maintain a positive attitude reflects the highest standards of their service values. I have expressed appreciation for their friendliness and efficiency, which strengthens their reputation for excellence.

Done it again with excellence.

Joe

25 November 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Joe! Your loyalty to the Fingo Brand is so greatly appreciated. We are so glad that you found the team so pro-active and attentive.

Rated 5 out of 5 stars

Awesome service

Awesome service! Gehan, Peter and Nick were fantastic!!

12 December 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you Nick - enjoy the new car!

Rated 5 out of 5 stars

Julie at Fingo was outstanding.

Julie at Fingo was outstanding.

She didn’t try to upsell me or push the most expensive option. Instead, she worked with me to find the right vehicle for my situation. We went through multiple scenarios, and she prepared numerous quotes without pressure or shortcuts, clearly explaining the pros and cons of each.

Julie also managed the entire process with my employer, which saved me a huge amount of time and effort. Everything was handled professionally, calmly, and with genuine care for getting the best outcome for me, not the biggest deal.

If you are considering a novated lease or looking to take advantage of the EV FBT initiatives, I highly recommend speaking with Julie at Fingo. Five-star service from start to finish.

5 December 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Israel, Thank you so much for such an amazing review! We hope that you enjoy your new car!

Rated 5 out of 5 stars

Exceptional and Efficient Service !

Fingo provided a straight forward, efficient and informative service. I would highly recommend and will be back in future.

12 December 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Penny, for such a lovely review!

Rated 5 out of 5 stars

Novated Lease

Both Wes and Alistair were awesome in arranging my novated lease in such a short time. Everything went accordingly to plan as Wes was transparent about the whole process. Alistair was very efficient when I responded which required documentation.

A very easy exchange.

1 December 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review! We are so happy that your lease was arranged so quickly. We hope that you enjoy your new car.

Rated 5 out of 5 stars

Awesome and smooth experience from start to finish!

Awesome experience! The whole process was very smooth and I’m very happy with my novated leasing with Fingo.
Especially my consultant Veronica, she is the best, she guided me through the whole processes with clear steps and prompt communications, she followed up with different parties to make sure things were moving along meanwhile ensuring me not to take any stress. I’m very very happy with the whole experience and would highly recommend Fingo to anyone who is thinking about novated leasing!

5 December 2025
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Reply from Fingo by Automotive Lease Packaging

Hi Laura, Thank you so much for such a wonderful review. We are so glad that you found the process to be so smooth and communicative.

Rated 5 out of 5 stars

Great first novated leasing experience

Wes was outstanding and made the process so easy. Answered every question I had and was always available for me! Fingo made the process easy and everyone I engaged with was excellent. I’ll be using them again

27 November 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you Kayla, what a lovely review! We hope that you enjoy your new car!

Rated 5 out of 5 stars

Veronica was incredibly friendly and…

Veronica was incredibly friendly and supportive throughout the process. She explained everything in simple, easy-to-understand terms, which made me feel confident and informed. The lease plan itself is very attractive and straightforward, making follow-up hassle-free. Highly recommend!

25 November 2025
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Reply from Fingo by Automotive Lease Packaging

Hi Yannick, Thank you so much for such a wonderful review. We hope that you enjoy your new car.

Rated 5 out of 5 stars

3 days and all was sorted

I contacted Fingo Finance and spoke to Daniel Hudson, after the other provider was delayed due to not being on my employer's preferred supplier list.

Dan moved very quickly and was able to obtain my pre-approval on the same day. He also liaised with the dealer and the company that will be modifying my new car directly.

The full process was completed on third day. Both Dan and Dina Jarjis kept me up informed every step of the way.

I would recommend going with Fingo for your novated lease.

3 December 2025
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Reply from Fingo by Automotive Lease Packaging

What a wonderful review! Thank you so much! We are so glad that you had such a fast turn around.

Rated 5 out of 5 stars

Absolutely Outstanding Service—Highly Recommend Fingo!

I was looking to get my first novated lease, and the whole process felt seamless from the moment I first reached out to the final paperwork.

I was originally recommended to Fingo by a colleague at work who's a loyal customer (he is already on his third novated lease through Fingo).

The service I received was outstanding from beginning to end. Everything was explained in such clear detail, and they got all the necessary paperwork and agreements sorted out really quickly.

The biggest value-add for me was how Gehan and the rest of the team took the time to explain why some of the other quotes I received looked cheaper on the surface but would actually end up costing me more in the long run. That level of transparency and honest advice is rare and gave me huge confidence that I was making the right decision.

A massive thank you to Gehan and the whole Fingo team for doing such a great job! If you're looking for a novated lease, just call them—it's the easiest decision you'll make.

14 November 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Hi Nicolas, Thank you so much for such a wonderful review! We are so happy that you had such outstanding service from Gehan and the whole Fingo team! Enjoy the new car!

Rated 5 out of 5 stars

Plenty of guidance and time

First time looking into getting a new car for myself and Fingo made the going so much more easier.

I was referred by a colleague and I am beyond grateful I was. Veronica Burrows and the team helped me look for the right car of my liking and also the best price.

They give you the pros and cons of everything so there’s no beating around the bush. Makes decision making so much more easier when you can trust a team.

I was taken through every step thoroughly and was given so much guidance in the process.

The process was a lot quicker than I expected and now I am about to pick up my new car.

Thank you to the team and everyone who helped me on my journey to my first new ride. Special thank you to Veronica for helping from the very start and guiding me when I wasn’t sure of anything as it was my first time ever looking into cars.

27 November 2025
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Reply from Fingo by Automotive Lease Packaging

What a wonderful review! Thank you so much for such wonderful words for Veronica and the team!

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