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FINEX Reviews 

841
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the application for its user-friendly interface, comprehensive tools, and overall ease of use, suitable for both beginners and experienced traders. Many appreciate the low spreads, commissions, and helpful features like economic calendars and AI-assisted analysis. The service is generally regarded as very good, with secure and often fast deposit and withdrawal processes. However, some customers noted that withdrawal and deposit processes can sometimes take longer than expected, ranging from a few hours to a full day. Additionally, some users experienced issues with the application freezing or lagging, and a few mentioned slow response times from customer support.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the application's ease of use and... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers praising the fast and easy deposit... See more

Response time

Reviewers mention ambiguous feedback about response times, with some customers praising quick responses from... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and very good,... See more

Application

Customers had positive experiences with the app, praising its ease of use, comprehensive features like chart... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This broker has relatively low spread, familiar in app trading and also support metatrader 5, very good and recommended for both beginner/learner and advanced trader. Overall good I have no complaint,... See more

Company replied

Rated 5 out of 5 stars

I'am a new real account user. My first deposit via BRILink was rejected, but the refund was processed clearly and the funds were returned safety. My next deposit was fast, and I've already tested the... See more

Company replied

Rated 5 out of 5 stars

I have been searching indonesia broker and finally i choose FINEX. I satisfied for the apps, especially for the economic calendar and the spread is small for me. There is a few small issues like sl... See more

Company replied

Rated 5 out of 5 stars

1. its legal in Indonesia 2. customer support is good 3. some people are annoyed because the withdraws are not as fast as other brokers, but I dont see a real problem because everything is legit

Company replied


Company details

  1. Finance Broker

About FINEX

Written by the company

Finex (PT Finex Bisnis Solusi Futures)

Didirikan pada tahun 2012, Finex dikenal sebagai broker yang andal dan tepercaya. Perusahaan ini fokus pada pelayanan pelanggan, edukasi, dan tanggung jawab sosial. Sebagai broker berlisensi dan teregulasi, Finex beroperasi secara legal dan menyediakan layanan broker kelas dunia yang transparan.

Apa yang membuat Finex istimewa?

  1. Pengalaman trading untuk trader dari semua level. Kondisi kompetitif meliputi deposit minimum hanya $10, spread mengambang mulai dari 0,5 pip, dan komisi tetap $1 per lot.
  2. Transaksi cepat dan biaya efektif, tanpa biaya tersembunyi.
  3. Instrumen trading: trader dapat memilih dari 78 aset populer dunia, termasuk forex, logam, energi, indeks, dan saham.
  4. Aplikasi Finex Trading yang kaya fitur memungkinkan trader mengakses pasar setiap saat dan di mana saja, memberikan pengalaman trading mobile yang mulus.
  5. Dukungan dan edukasi 24/7. Layanan pelanggan tersedia sepanjang waktu melalui LiveChat, WhatsApp, dan email. Finex juga mendukung trader dengan webinar, tutorial, dan konten edukasi lainnya.

Finex menawarkan pengalaman trading yang aman, efisien, dan teregulasi dengan baik bagi trader Indonesia. Dengan biaya rendah, proses cepat, dukungan edukasi yang kuat, serta rating pelanggan yang konsisten tinggi, Finex adalah pilihan tepat bagi trader pemula maupun berpengalaman yang mencari broker lokal tepercaya.

Buka Akun

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

841 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(841)

780 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ok ya

ok cepet tanggep

2 March 2026
FINEX logo

Reply from FINEX

Terima kasih telah memilih Finex! Kami sangat senang mendengar bahwa Anda nyaman dan puas dengan layanan kami.

Rated 4 out of 5 stars

a very impressive experience and the…

a very impressive experience and the application used is very easy to use

2 March 2026
FINEX logo

Reply from FINEX

Thank you! We are happy that you like our app. Please don't hesitate to contact us if you need any guidance or want to share your ideas with us!

If you have any suggestions to make your experience 5 stars, we're always here to help!

Rated 5 out of 5 stars

Very simple

1 March 2026
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Reply from FINEX

Thank you for your review. We're pleased to hear that you feel comfortable trading with Finex and that you find our services reliable. Your support means a lot to us. If you need assistance or have any feedback, please contact us via live chat or email at customer@finex.co.id.

Rated 5 out of 5 stars

Good

I like treding in finex

20 February 2026
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Reply from FINEX

Thank you for choosing Finex! We're thrilled to hear that you're enjoying our service. Continue your success with Finex.

Rated 5 out of 5 stars

Fast deposit fast withdraw real time…

Fast deposit fast withdraw real time struktur market and from tradeview , margin for newbie is good and i think this good and best experience

26 February 2026
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Reply from FINEX

Thank you so much for your kind words! We're so glad you had a positive experience with Finex. Please feel free to contact us via Live Chat or email at customer@finex.co.id if you have any additional feedback or comments.

Rated 5 out of 5 stars

Good Broker 👍🏻

Good Broker 👍🏻

18 February 2026
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Reply from FINEX

Thank you for your positive comments, Naka. Your feedback motivates us to continue improving.

Rated 5 out of 5 stars

Fast deposit anda withdrawal

Fast deposit anda withdrawal

25 February 2026
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Reply from FINEX

We’re so pleased that you’re enjoying our services, Tanker! Finex is always here to support your journey and your success on trading.

Rated 5 out of 5 stars

So far so good

So far so good

17 February 2026
FINEX logo

Reply from FINEX

Thank you for your trust! We appreciate it and are happy to help you with any questions or ideas you may have. Please feel free to contact us anytime.

Rated 5 out of 5 stars

Pengalaman yang membantu

24 February 2026
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Reply from FINEX

Terima kasih atas komentar positif Anda! Kami sangat menghargai umpan balik Anda dan kami akan terus melakukan yang terbaik. Jika Anda memiliki pertanyaan, kami akan dengan senang hati membantu Anda melalui customer@finex.co.id atau pada livechat yang dapat Anda temukan langsung di aplikasi.

Rated 5 out of 5 stars

Feel great and awesome

17 February 2026
FINEX logo

Reply from FINEX

Thank you for your feedback! We really appreciate it and will continue to improve our service for you.

Rated 5 out of 5 stars

Profitable 👍💴👍

Profitable

16 February 2026
FINEX logo

Reply from FINEX

Terima kasih atas ulasannya. Kami senang mengetahui Anda memberikan penilaian positif. Semoga Finex terus memberikan layanan yang nyaman dan profesional. Jika membutuhkan bantuan, silakan hubungi kami melalui live chat atau email ke customer@finex.co.id.

Rated 5 out of 5 stars

Okey i like finex

Okey i like finex

14 February 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re pleased to know that you’ve given a positive rating. We hope Finex continues to provide comfortable and professional services. If you need any assistance, please contact us via live chat or email at customer@finex.co.id.

Rated 5 out of 5 stars

Safe platform,fast withdrawal, and clear refund process.

I'am a new real account user. My first deposit via BRILink was rejected, but the refund was processed clearly and the funds were returned safety. My next deposit was fast, and I've already tested the withdrawal-it was successful and smooth.Very reliable !

21 February 2026
FINEX logo

Reply from FINEX

Thank you for sharing your experience. We truly appreciate your detailed feedback. We’re glad to hear that although your first deposit via BRILink was rejected, the refund was processed properly and returned safely. It’s also great to know that your next deposit and withdrawal went smoothly. Your trust means a lot to us. If you ever need assistance, our support team is always ready to help via Live Chat or email customer@finex.co.id.

Rated 5 out of 5 stars

Ok good website

21 February 2026
FINEX logo

Reply from FINEX

Terima kasih atas ulasannya. Kami senang mengetahui Anda memberikan penilaian positif. Semoga Finex terus memberikan layanan yang nyaman dan profesional. Jika membutuhkan bantuan, silakan hubungi kami melalui live chat customer@finex.co.id.

Rated 5 out of 5 stars

Ada kompitesi

13 February 2026
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Reply from FINEX

Terima kasih atas ulasannya. Untuk informasi terkait kompetisi atau promo yang sedang berlangsung, silakan cek pengumuman resmi melalui website kami di https://finex.co.id/promotions. Jika ingin mengetahui detail syarat dan ketentuan program yang aktif saat ini, Anda juga dapat menghubungi Live Chat atau email customer@finex.co.id.

Rated 1 out of 5 stars

Slow respon helpdesk

Slow respon helpdesk, super delay top up

10 February 2026
FINEX logo

Reply from FINEX

Thank you for your feedback. We apologize for the slow helpdesk response and the delay in your top-up process. This is not the experience we aim to provide. Please contact us via Live Chat or email at customer@finex.co.id with your account details so we can check and assist you as soon as possible.

Rated 2 out of 5 stars

I am loss 100$ up !!!

13 February 2026
FINEX logo

Reply from FINEX

Thank you for your feedback. We understand that experiencing a loss of $100 can be frustrating. Please note that trading in the forex market involves high risk due to price volatility, and both profit and loss are part of market conditions. We recommend always using proper risk management, including Stop Loss and lot size adjustment. If you would like us to review your trading history, please contact our team via Live Chat or email at customer@finex.co.id. We’re ready to assist you.

Rated 5 out of 5 stars

Thanks finex

13 February 2026
FINEX logo

Reply from FINEX

Terima kasih atas ulasannya. Kami senang mengetahui Anda memberikan penilaian positif. Semoga Finex terus memberikan layanan yang nyaman dan profesional. Jika membutuhkan bantuan, silakan hubungi kami melalui live chat atau email customer@finex.co.id.

Rated 4 out of 5 stars

Not Bad

Not Bad, I like this company. Transaction of deposit and withdraw, its pretty fast. Thanks ❤

19 February 2026
FINEX logo

Reply from FINEX

Thank you for your review. We truly appreciate your positive feedback and are glad to hear that you like our company and find the deposit and withdrawal transactions fast. Your support means a lot to us and motivates us to keep improving our services. If you ever need assistance, please contact Live Chat or email customer@finex.co.id.

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