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FINEX Reviews 

841
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the application for its user-friendly interface, comprehensive tools, and overall ease of use, suitable for both beginners and experienced traders. Many appreciate the low spreads, commissions, and helpful features like economic calendars and AI-assisted analysis. The service is generally regarded as very good, with secure and often fast deposit and withdrawal processes. However, some customers noted that withdrawal and deposit processes can sometimes take longer than expected, ranging from a few hours to a full day. Additionally, some users experienced issues with the application freezing or lagging, and a few mentioned slow response times from customer support.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the application's ease of use and... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers praising the fast and easy deposit... See more

Response time

Reviewers mention ambiguous feedback about response times, with some customers praising quick responses from... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and very good,... See more

Application

Customers had positive experiences with the app, praising its ease of use, comprehensive features like chart... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This broker has relatively low spread, familiar in app trading and also support metatrader 5, very good and recommended for both beginner/learner and advanced trader. Overall good I have no complaint,... See more

Company replied

Rated 5 out of 5 stars

I'am a new real account user. My first deposit via BRILink was rejected, but the refund was processed clearly and the funds were returned safety. My next deposit was fast, and I've already tested the... See more

Company replied

Rated 5 out of 5 stars

I have been searching indonesia broker and finally i choose FINEX. I satisfied for the apps, especially for the economic calendar and the spread is small for me. There is a few small issues like sl... See more

Company replied

Rated 5 out of 5 stars

1. its legal in Indonesia 2. customer support is good 3. some people are annoyed because the withdraws are not as fast as other brokers, but I dont see a real problem because everything is legit

Company replied


Company details

  1. Finance Broker

About FINEX

Written by the company

Finex (PT Finex Bisnis Solusi Futures)

Didirikan pada tahun 2012, Finex dikenal sebagai broker yang andal dan tepercaya. Perusahaan ini fokus pada pelayanan pelanggan, edukasi, dan tanggung jawab sosial. Sebagai broker berlisensi dan teregulasi, Finex beroperasi secara legal dan menyediakan layanan broker kelas dunia yang transparan.

Apa yang membuat Finex istimewa?

  1. Pengalaman trading untuk trader dari semua level. Kondisi kompetitif meliputi deposit minimum hanya $10, spread mengambang mulai dari 0,5 pip, dan komisi tetap $1 per lot.
  2. Transaksi cepat dan biaya efektif, tanpa biaya tersembunyi.
  3. Instrumen trading: trader dapat memilih dari 78 aset populer dunia, termasuk forex, logam, energi, indeks, dan saham.
  4. Aplikasi Finex Trading yang kaya fitur memungkinkan trader mengakses pasar setiap saat dan di mana saja, memberikan pengalaman trading mobile yang mulus.
  5. Dukungan dan edukasi 24/7. Layanan pelanggan tersedia sepanjang waktu melalui LiveChat, WhatsApp, dan email. Finex juga mendukung trader dengan webinar, tutorial, dan konten edukasi lainnya.

Finex menawarkan pengalaman trading yang aman, efisien, dan teregulasi dengan baik bagi trader Indonesia. Dengan biaya rendah, proses cepat, dukungan edukasi yang kuat, serta rating pelanggan yang konsisten tinggi, Finex adalah pilihan tepat bagi trader pemula maupun berpengalaman yang mencari broker lokal tepercaya.

Buka Akun

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

841 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(841)

780 reviews in the last 12 months

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Rated 4 out of 5 stars

Need improvement on withdrawal waiting…

Need improvement on withdrawal waiting time

6 March 2026
FINEX logo

Reply from FINEX

Thank you very much for your feedback, we really appreciate it. If you would like to suggest features or improvements to the app, please email us at customer@finex.co.id.

Rated 3 out of 5 stars

Deposit & WD delay

Deposit & WD delay

5 March 2026
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Reply from FINEX

Withdrawals typically take 20 minutes to 2 hours. However, this timeframe may vary depending on your chosen bank's business hours. If you still haven't received your funds, please contact us via live chat or email. Please include information such as your email address and real account ID number.

Rated 5 out of 5 stars
FINEX logo

Reply from FINEX

Thank you! We're glad you like our app. Don't hesitate to contact us if you need guidance or want to share your ideas!

Rated 5 out of 5 stars

Good and very nice

11 March 2026
FINEX logo

Reply from FINEX

Thank you for your trust in Finex! We truly appreciate it and will continue to improve our services for you. Glad to hear you like our service.

Rated 1 out of 5 stars

Slow work...

5 March 2026
FINEX logo

Reply from FINEX

Could you clarify your comments? If you encounter any difficulties or have any questions, please email us at customer@finex.co.id to clarify your concerns. You can also contact us via live chat in the app.

Rated 5 out of 5 stars

Nice

Good job, and keep privacy

10 March 2026
FINEX logo

Reply from FINEX

Thank you for your trust in Finex! We truly appreciate it and will continue to improve our services. We're delighted to hear you enjoy our service.

Rated 3 out of 5 stars

All of it is good

All of it is good, but... I trade in US30. There is kendala

2 March 2026
FINEX logo

Reply from FINEX

Thank you for your review. We apologize for the inconvenience you experienced with your trading on US30. Could you please explain in more detail the issues you encountered while trading on US30? If you would like, please contact our team via live chat so we can help you check and follow up on the problem you are experiencing.

Rated 4 out of 5 stars

the best broker

25 February 2026
FINEX logo

Reply from FINEX

Thank you for your trust! We truly appreciate it and will continue to improve our services for you.

If you have any suggestions or ideas to make your experience a 5-star experience, we are always ready to listen and help!

Rated 4 out of 5 stars

Good and powerful

7 March 2026
FINEX logo

Reply from FINEX

Thank you for your trust! We truly appreciate it and will continue to improve our service for you.

If you have any suggestions or ideas to make your experience a 5-star experience, we are always ready to listen and help!

Rated 5 out of 5 stars

The gap or spread not too high

The gap or spread not too high, that’s a news menu so we can check bout news, and it can be used to MT5. I like it

7 March 2026
FINEX logo

Reply from FINEX

Thank you for your positive feedback. We know that spreads are crucial to supporting your trading, so we will always strive to provide competitive spreads. Trading with the news is one of the riskiest trading strategies due to the high volatility during news releases.

Rated 4 out of 5 stars

Still ok

Right now everything is still ok

27 February 2026
FINEX logo

Reply from FINEX

Thank you for your trust! We truly appreciate it and will continue to improve our service for you.

If you have any suggestions or ideas to make your experience a 5-star experience, we are always ready to listen and help!

Rated 5 out of 5 stars

Mudah digunakan,

Mudah digunakan,

6 March 2026
FINEX logo

Reply from FINEX

Kami sangat berterima kasih karena Anda meluangkan waktu untuk memberikan ulasan Bintang 5 kepada kami. Kami bangga mengetahui pelanggan kami senang dengan pengalaman mereka di Finex. Jika Anda memiliki saran atau pertanyaan, jangan ragu untuk menghubungi kami di Live Chat atau email (customer@finex.co.id).

Rated 5 out of 5 stars
FINEX logo

Reply from FINEX

Thank you for your trust! We truly appreciate it and will continue to improve our services for you.

Rated 4 out of 5 stars

VerYyy Good

5 March 2026
FINEX logo

Reply from FINEX

Thank you for your feedback. We greatly appreciate it and will continue to improve our service for you. Good luck.

Rated 5 out of 5 stars

I like it

Thanks finex

3 March 2026
FINEX logo

Reply from FINEX

Thank you for your feedback. We greatly appreciate it and will continue to improve our service for you.

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