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FINEX Reviews 

842
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 364 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its ease of use and suitability for both beginners and experienced traders. The application is frequently described as light, complete with useful tools like economic calendars and AI analysis, and offers a clear, user-friendly interface. Many users appreciate the low spreads and commissions, along with the secure and generally fast deposit and withdrawal processes. However, some customers also noted occasional issues with payment processing, specifically experiencing delays in withdrawals that could take several hours or even longer than deposits. Additionally, a few people mentioned slow response times from administrators or helpdesks, and some reported the app occasionally freezing or lagging, affecting candlestick movements.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the application's ease of use and... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers praising the fast and easy deposit... See more

Response time

Reviewers mention ambiguous feedback about response times, with some customers praising quick responses from... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and very good,... See more

Application

Customers had positive experiences with the app, praising its ease of use, comprehensive features like chart... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This broker has relatively low spread, familiar in app trading and also support metatrader 5, very good and recommended for both beginner/learner and advanced trader. Overall good I have no complaint,... See more

Company replied

Rated 5 out of 5 stars

I'am a new real account user. My first deposit via BRILink was rejected, but the refund was processed clearly and the funds were returned safety. My next deposit was fast, and I've already tested the... See more

Company replied

Rated 5 out of 5 stars

I have been searching indonesia broker and finally i choose FINEX. I satisfied for the apps, especially for the economic calendar and the spread is small for me. There is a few small issues like sl... See more

Company replied

Rated 5 out of 5 stars

1. its legal in Indonesia 2. customer support is good 3. some people are annoyed because the withdraws are not as fast as other brokers, but I dont see a real problem because everything is legit

Company replied


Company details

  1. Finance Broker

About FINEX

Written by the company

Finex (PT Finex Bisnis Solusi Futures)

Didirikan pada tahun 2012, Finex dikenal sebagai broker yang andal dan tepercaya. Perusahaan ini fokus pada pelayanan pelanggan, edukasi, dan tanggung jawab sosial. Sebagai broker berlisensi dan teregulasi, Finex beroperasi secara legal dan menyediakan layanan broker kelas dunia yang transparan.

Apa yang membuat Finex istimewa?

  1. Pengalaman trading untuk trader dari semua level. Kondisi kompetitif meliputi deposit minimum hanya $10, spread mengambang mulai dari 0,5 pip, dan komisi tetap $1 per lot.
  2. Transaksi cepat dan biaya efektif, tanpa biaya tersembunyi.
  3. Instrumen trading: trader dapat memilih dari 78 aset populer dunia, termasuk forex, logam, energi, indeks, dan saham.
  4. Aplikasi Finex Trading yang kaya fitur memungkinkan trader mengakses pasar setiap saat dan di mana saja, memberikan pengalaman trading mobile yang mulus.
  5. Dukungan dan edukasi 24/7. Layanan pelanggan tersedia sepanjang waktu melalui LiveChat, WhatsApp, dan email. Finex juga mendukung trader dengan webinar, tutorial, dan konten edukasi lainnya.

Finex menawarkan pengalaman trading yang aman, efisien, dan teregulasi dengan baik bagi trader Indonesia. Dengan biaya rendah, proses cepat, dukungan edukasi yang kuat, serta rating pelanggan yang konsisten tinggi, Finex adalah pilihan tepat bagi trader pemula maupun berpengalaman yang mencari broker lokal tepercaya.

Buka Akun

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

842 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(842)

780 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Not Bad

Not Bad, I like this company. Transaction of deposit and withdraw, its pretty fast. Thanks ❤

19 February 2026
FINEX logo

Reply from FINEX

Thank you for your review. We truly appreciate your positive feedback and are glad to hear that you like our company and find the deposit and withdrawal transactions fast. Your support means a lot to us and motivates us to keep improving our services. If you ever need assistance, please contact Live Chat or email customer@finex.co.id.

Rated 5 out of 5 stars

good experience

19 February 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to know you gave a positive rating. Hopefully, Finex continues to provide comfortable and professional service. If you need assistance, please contact us via live chat or email at customer@finex.co.id.

Rated 5 out of 5 stars

Good

Good succes and proper

18 February 2026
FINEX logo

Reply from FINEX

Thank you for your review. We truly appreciate your positive feedback and support. Your encouragement motivates us to continue improving our services and providing a proper trading experience. If you need any assistance, please contact Live Chat or email customer@finex.co.id.

Rated 5 out of 5 stars

Good for trading

Good for trading

11 February 2026
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Reply from FINEX

Thank you for your review. We're pleased to hear that you've given us a positive rating. We hope Finex continues to provide you with convenient and professional service. If you need any assistance, please contact us via live chat.

Rated 4 out of 5 stars

Finex AI which quite a lot help me in…

Finex AI which quite a lot help me in making decision IN or OUT.

9 February 2026
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Reply from FINEX

Thank you for your review. We’re glad to hear that Finex AI has been helpful in supporting your trading decisions, whether to enter or exit the market. Your feedback motivates us to continue enhancing our features and technology. If you need any assistance, please contact Live Chat or email customer@finex.co.id.

Rated 4 out of 5 stars

It's good

It's good, simple, and easy to use. Hopefully, there will be good innovations in the future to make trading even easier.

16 February 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to hear you find the platform simple and easy to use. Your suggestion for future innovations is highly appreciated and will be considered by our team to improve user experience. For any assistance or inquiries, please contact Live Chat or email customer@finex.co.id.

Rated 5 out of 5 stars

Finex is the very fast for withdraw im…

Finex is the very fast for withdraw im happy to be the customer , may the company always be number

7 February 2026
FINEX logo

Reply from FINEX

Thank you for your review. We're pleased to hear that you've given us a positive rating. We hope Finex continues to provide you with convenient and professional service. If you need assistance, please contact us via live chat or email customer@finex.co.id.

Rated 4 out of 5 stars

Good

Good app. Ok

14 February 2026
FINEX logo

Reply from FINEX

Thank you for your review. We're pleased to hear that you've given us a positive rating. We hope Finex continues to provide you with convenient and professional service. If you need assistance, please contact us via Live Chat or email customer@finex.co.id.

Rated 5 out of 5 stars

Good

Easy operations

6 February 2026
FINEX logo

Reply from FINEX

Thank you for your review. We're pleased to hear that you've given us a positive rating. We hope Finex continues to provide you with convenient and professional service. If you need any assistance, please contact us via live chat.

Rated 4 out of 5 stars

Great experience

12 February 2026
FINEX logo

Reply from FINEX

Thank you for your positive feedback. We’re glad to hear you had a great experience using our platform. Your support means a lot to us. If you ever need assistance, please feel free to contact us via Live Chat or email customer@finex.co.id.

Rated 5 out of 5 stars

Legal

Legal, easy UI, VA deposit was good

22 January 2026
FINEX logo

Reply from FINEX

Thank you for your feedback. We’re glad to hear that you find the platform legal, the UI easy to use, and the VA deposit process smooth. Your support is greatly appreciated. If you need any assistance, please feel free to contact us via Live Chat or email customer@finex.co.id.

Rated 2 out of 5 stars

withdrawals is very late

withdrawals is very late, but for deposit is fast

11 February 2026
FINEX logo

Reply from FINEX

Thank you for your feedback. We apologize for the inconvenience caused by the slow withdrawal process, and we’re glad to hear that deposits are fast. Your input is valuable and will be shared with our team to help improve withdrawal processing times. If you need assistance, please feel free to contact us via Live Chat or email customer@finex.co.id.

Rated 5 out of 5 stars

Very good application

Very fast deposit and withdraw

4 February 2026
FINEX logo

Reply from FINEX

Thank you for your positive review. We’re glad to hear that your deposit and withdrawal experience was fast and smooth. Your satisfaction is our priority. If you ever need assistance, please feel free to contact us via Live Chat or email (customer@finex.co.id).

Rated 4 out of 5 stars

keep up the good work

11 February 2026
FINEX logo

Reply from FINEX

Thank you for your support and encouragement. We truly appreciate your positive feedback and will continue striving to provide better service and a reliable trading experience. If you ever need any assistance or have suggestions for improvement, please feel free to contact us via Live Chat or email (customer@finex.co.id).

Rated 5 out of 5 stars

Fair enough to learn and take profit as…

Fair enough to learn and take profit as a health trader habit

11 February 2026
FINEX logo

Reply from FINEX

Thank you for your positive feedback. We’re glad to hear that you find the platform fair and helpful for learning and building healthy trading habits. We encourage disciplined risk management and continuous learning as part of a sustainable trading journey. If you ever need assistance, please reach out via Live Chat or email customer@finex.co.id.

Rated 5 out of 5 stars

Good

Very good experience

11 February 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to know you gave a positive rating. Hopefully, Finex continues to provide comfortable and professional service. If you need assistance, please contact us via live chat.

Rated 5 out of 5 stars

Nice apps

Nice apps
Easy for elderly people such me

10 February 2026
FINEX logo

Reply from FINEX

Thank you for your positive feedback. We’re glad to hear that the app is easy to use and accessible, including for elderly users. Your experience means a lot to us and motivates us to keep improving. If you ever need assistance, please feel free to contact us via Live Chat or email at customer@finex.co.id.

Rated 5 out of 5 stars

Good

Good and good

3 February 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to know you gave a positive rating. Hopefully, Finex continues to provide convenient and professional service. If you need assistance, please contact us via live chat.

Rated 5 out of 5 stars

Good

Good mantap

3 February 2026
FINEX logo

Reply from FINEX

Terima kasih atas ulasannya. Kami senang mengetahui Anda memberikan penilaian positif. Semoga Finex terus memberikan layanan yang nyaman dan profesional. Jika membutuhkan bantuan, silakan hubungi kami melalui live chat.

Rated 5 out of 5 stars

Good n cuan Banget

10 February 2026
FINEX logo

Reply from FINEX

Terima kasih atas ulasannya. Kami senang mengetahui Anda memberikan penilaian positif. Semoga Finex terus memberikan layanan yang nyaman dan profesional. Jika membutuhkan bantuan, silakan hubungi kami melalui live chat.

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