When communicating the communication is great. I know they are just building our books so it is going to take some time . With that being said the communication is taking longer than expected on the r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The onboarding process was a bit lengthy, which slowed down communication in the beginning. As a small business owner, not being able to speak directly with someone without scheduling a meeting made t... See more
Company replied
We have used FINALLY to help our business with basic bookkeeping using Quickbooks Online Advanced for two years. Communication has been timely and consistent. Uploading documents is very easy and orga... See more
Company replied
Nelson is the tax wizard I never knew I needed. Not only does he speak fluent IRS (a language I barely understand), but he also has the patience of a saint. I rescheduled our meetings more times than... See more
Company replied
Company details
Written by the company
Finally is your all-in-one accounting solution for managing your business finances, designed especially for small and medium-sized businesses. From bookkeeping and taxes to payroll, expense tracking, and corporate credit cards, everything you need is in one simple, easy-to-use platform. We take the hassle out of managing your finances, helping you stay organized, save time, and avoid expensive IRS penalties. With finally, you can stop juggling multiple tools and focus on growing your business with confidence.
Contact info
5355 Town Center Road Suite 701, 33486, Boca Raton, United States
- support@backoffice.co
- finally.com
3.7
Average
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Crushed asphalt driveway quote
We had Dustin stop by for a quote on our driveway and we could not be happier as to the attention Dustin provided to us.
6 September 2025
Reply from finally
Hello Mike,
Thank you so much for the wonderful review! We really appreciate you taking the time to share your feedback.
Best regards,
The Finally Team
Reply from finally
Hello Dr. O
We sincerely appreciate this 5-star review and your kind words. Ensuring our clients receive "top-notch" service is our primary goal. Thank you for your continued trust in our firm.
Best regards,
The Finally Team
Game changer. Love it
The website is user friendly. I love having real time on work job purchases and being able to preview receipts. The CS is exceptional. When I have a question, I get the answer right away. Very friendly people at this company. The previous system we were using for our Credit Cards was not as user friendly. I like that we are in control to obtain receipts ASAP. That was a game changer.
23 October 2025
Unprompted review
Reply from finally
Hello Rita,
Thank you for this wonderful 5-star review!
We are delighted to hear that you find our platform user-friendly and that features like the real-time purchase data and the easy receipt retrieval have made such a positive impact compared to your previous system. Making things simpler and giving you more control is exactly what we aim for.
Your kind words about our exceptional Customer Success team mean the world to us. We believe in fast, friendly support, and we're so glad that's been your experience. Thank you for your feedback, we truly appreciate your business.
Best regards,
The Finally Team
Endless Frustration & expense
I can not begin to describe the level of frustration (or expense) that we have experienced in the last year. The accountants don't ask questions & don't shut up & listen long enough for us to complete a sentence anyway.
Email questions or concerns go largely unanswered but rest assured they'll pull the payments for their 12 month contract shamelessly.
Finally is a money grab. Run away!!
22 October 2025
Unprompted review
Reply from finally
Hello Chris,
We sincerely apologize for the frustration you have experienced. We are treating your detailed feedback with the utmost seriousness and are actively reviewing your comments with our senior management to understand where these critical failures occurred in our process.
We recognize that your account involves complexities and specific requirements for proper reconciliation. We're glad to see that our team was able to assist you with finalizing your last month of reporting.
Thank you for giving us a try. We truly value your business and are committed to using your candid feedback as a critical catalyst for improving our operations moving forward.
Best regards,
The Finally Team
Excellent support team
Jordan, Ana, and the support team at Finally, along with their team of bookkeepers created a positive experience working with them.
20 October 2025
Unprompted review
Reply from finally
Hello Avi,
Thank you for sharing your positive experience! We are so glad to hear that Jordan, Ana, and the support team at Finally, along with the bookkeepers, created such a great experience for you. We're very proud of the dedication of our entire team and appreciate you taking the time to acknowledge their hard work. Thank you for your business.
Best regards,
The Finally Team
SARA DAVIS makes everything great
SARA DAVIS makes everything great! I have never worked with someone who is always so helpful not matter the day or time! She's just a joy to work with and is the best!!!
17 October 2025
Unprompted review
Reply from finally
Hello Jamie,
Thank you so much for taking the time to share your fantastic experience working with Sara. It's truly a pleasure to hear that she is always so helpful, no matter the day or time. We're so proud to have Sara on our team and appreciate you recognizing her exceptional dedication and customer service! Thank you for your business and we look forward to continuing to support you.
Best regards,
The Finally Team
Really not impressed
Really not impressed. Was told that they could help me with all kinds of things. Then after I have signed a one year contract, they tell me that they can help but it will be a lot more money.
The customer service was very unprofessional. Emails started with "hey". When I asked questions, they didn't seem willing to help me understand. Why would they? I'm locked in for a year. If I cancel, it's going to cost me 3 months in fees. I don't think that they are even doing the bare minimum for me, but I'm stuck with them.
I'm so frustrated right now! I want my books done correctly. I want help making sure that everything is set up correctly. But I'm stuck with these clowns
15 October 2025
Unprompted review
Reply from finally
Hello Donna,
Thank you for taking the time to share your feedback with our team. We are sorry to hear about your experience, this is certainly not the service standard we strive for at Finally.
I was able to review your account, and I see that the team actively addressed the miscommunication during your onboarding and worked toward a resolution with you before your account was cancelled and closed.
We appreciate you bringing this matter to our attention. Please be assured that your feedback will be used to train our representatives so that we can prevent this issue from occurring in the future.
Best regards,
The Finally Team
Absolutely horrible communication
Absolutely horrible communication. I last contacted them 5 days ago with an issue that I need an answer too and zero response.
If you aren't a customer of theirs....run. Don't walk.
15 October 2025
Unprompted review
Reply from finally
Hello David,
Thank you for bringing your concerns to our attention. I am genuinely sorry to hear that you've been experiencing communication issues with our team lately. That is absolutely not the level of service we aim to provide, and I apologize for any frustration this has caused.
To thoroughly review your account and address this matter directly with the team, I have requested some additional information from you.
As soon as we receive that information, we'll reach out to you immediately with a clear path forward and make sure this is resolved to your satisfaction. We value your business and are committed to restoring your confidence in our service.
Best regards,
The Finally Team
If you can live with email only…
If you can live with email only communication and extremely slow response times, Finally is sufficient.
However, as a small business it is occasionally necessary to speak to someone via a Zoom meeting or at least a phone call. Finally doesn't provide this type of human assistance.
14 October 2025
Unprompted review
Reply from finally
Hello Darren,
We sincerely appreciate you taking the time to share your experience with us. Your feedback is valuable as we strive to make our service as accessible and helpful as possible.
We want to make sure you know that virtual appointments are absolutely a service we offer! You can easily schedule a meeting with your dedicated team to review your books or get answers your questions. Many clients find it beneficial to set up recurring monthly meetings, it's a great way to stay on top of open items and feel confident about your financial records. Of course, we're also happy to arrange a phone call if that's what you prefer.
I've notified your dedicated team, and they will be reaching out to you personally to set up a direct meeting right away. They can address your concerns and walk you through how to schedule future virtual appointments with ease. We're here to help, and we want to make sure you feel fully supported.
Best regards,
The Finally Team
Karina has been very helpful and…
Karina has been very helpful and explains each step to e
13 October 2025
Unprompted review
Reply from finally
Hello Jackson,
Hello,
Thank you for the fantastic feedback. We're thrilled to hear that Karina was so helpful and that her clear explanations made the process easy for you. We believe that explaining each step is essential to providing great service, and we'll be sure to recognize Karina for her efforts. We truly appreciate your review.
Best regards,
The Finally Team
this company would not stop contact...
this company would not stop calling or message or so forth after told them not interested in their card and services . i block them and they keep calling and contact different numbers this scam place please avoid
they got my number through facebook
8 October 2025
Unprompted review
Reply from finally
Hello Emily,
We sincerely apologize for the frustration caused by the repeated contact. We have addressed this matter with our internal teams to ensure you receive no further communication from us. Thank you for bringing this issue to our attention.
Best regards,
The Finally Team
Support was Terrific!
Ralph was the technician who assisted me and he was incredible. Kind, patient and yet also professional and effectively helped me resolve my issue. I also learned some helpful hints. All in all a great experience!
27 September 2025
Reply from finally
Hello Amy,
We are so glad to hear that you had a great experience with our service! Thank you for the glowing feedback regarding Ralph. It means a lot to us that his efforts were not only professional and effective in resolving your issue, but that you also learned some helpful hints. That's exactly the kind of supportive service we aim to provide. We truly appreciate you sharing your thoughts!
Best regards,
The Finally Team
Julio is fantastic and was really…
Julio is fantastic and was really helpful getting everything in order for me today. I appreciate the Finally team for their effort.
2 October 2025
Unprompted review
Reply from finally
Hello,
Hello,
What a fantastic review! We are absolutely thrilled to hear that Julio was so helpful in getting everything in order for you. He is a valued member of the team, and we'll be sure to pass along your kind words. Thank you for recognizing the Finally team's effort. We truly appreciate your business!
Best regards,
The Finally Team
I would prefer one point of contact
I would prefer one point of contact.
Finally has been doing a great job once I talk to the representative on the phone. I just wonder why I had to talk to 12 ppl over the one year.
30 September 2025
Reply from finally
Hello Leah,
We're delighted to hear that your dedicated representative is doing an excellent job assisting with your account. Your feedback regarding the multiple points of contact over the past year is incredibly valuable, and we sincerely appreciate you sharing that insight. It gives us a clear path for improvement. We're committed to making our service flow faster and more consistent across the board so you can continue to work seamlessly with your dedicated accounting team. Thank you for your business, we look forward to continuing to support you and your business.
Best regards,
The Finally Team
Always responsive and continues to do a…
Always responsive and continues to do a great job
25 September 2025
Reply from finally
Hello Michael,
That's wonderful to hear! We sincerely appreciate you taking the time to share this. Knowing that our team is consistently responsive and providing a great job is exactly what we strive for. Thank you for your business and this excellent review.
Best regards,
The Finally Team
Reply from finally
Hello Dale,
Thank you for taking the time to share your feedback. We are so glad that everyone you've worked with has been kind, considerate, and helpful. Providing a great experience through our dedicated team is incredibly important to us. We appreciate your business.
Best regards,
The Finally Team
Karina is very friendly and we had a…
Karina is very friendly and we had a great conversation and she has been very responsive to my needs and great at following up. much better than the previous person we were working with. would recommend to anyone.
24 September 2025
Unprompted review
Reply from finally
Hello Devin,
We are absolutely thrilled to hear about your positive experience with Karina. It means a lot to know that her friendliness, dedication to having a great conversation, and excellent responsiveness have made such a difference for you. We'll be sure to pass along your kind words to her. Thank you for your strong recommendation and for letting us know how much better your experience has been. We truly appreciate your business!
Best regards,
The Finally Team
Experience/Dedicated team
The tenacity in which I have been contacted shows me I need to step up my game! Also, very accurate with reports. I know the temperature of my business. Now lets scale!!!
23 September 2025
Reply from finally
Hello Lynne,
Our goal is always to be a proactive partner, and we love that our follow-up helped inspire you to "step up your game." Knowing that our reports are very accurate and give you the clear "temperature of your business" is fantastic. That precise insight is exactly what we aim to deliver. You've got the data, you've got the drive, and we're ready to support you. Let's scale! Thank you so much for the fantastic feedback.
Best regards,
The Finally Team
Reply from finally
Hello Brandon,
Thank you for sharing your feedback! We're thrilled to hear that your onboarding experience was a positive one. Our team is dedicated to making the process as seamless and supportive as possible, so it's great to know that effort is paying off. We truly appreciate you taking the time to let us know.
Best regards,
The Finally Team
I had applied and submit all you need…
I had applied and submit all you need and you link plaid bank account waisted all my time here and I didn’t hear answer from you this is bad customer service
1 September 2025
Reply from finally
Hello Michael,
Thank you for your feedback, and we're very sorry to hear about your experience. We'd appreciate the opportunity to look into what happened and make things right. Please feel free to reach out to us directly with more information and we’ll be happy to assist you directly. Your experience matters to us, and we’re committed to improving.
Best regards,
The Finally Support Team
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