Feather & Grey Interiors Reviews 133

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Thank you to Mark and the team for supplying and fitting 3 sets of curtains. From the initial contact to the fitting my experience was first class and my expectations were most definitely exceeded. Th... See more

Company replied

Rated 5 out of 5 stars

We used them for blinds and curtains for four windows. Knowledgeable, great workmanship and great service on both the measurement and fit visits. Highly recommended

Company replied

Rated 5 out of 5 stars

I had shutters fitted by Feather & Grey Interiors, St. Albans yesterday and I couldn't be happier. Mark & Darren did a brilliant job, super friendly, turned up on time and got everything done quick... See more

Company replied

Rated 5 out of 5 stars

We were recommended Mark by our neighbour and are so pleased we found Feather and Grey. He’s done a great job of putting some smart shutters up for us, and also high quality blinds. He was very profes... See more

Company replied

Company details

  1. Blinds Shop
  2. Home Improvement Store

Written by the company

Feather & Grey Interiors are a family-run bespoke window furnishing company based in St Albans offering premium handmade window shutters, blinds and curtains, covering Hertfordshire, Bedfordshire, Buckinghamshire, Essex, London and parts of Surrey. Made with precision and unrivalled quality, our plantation shutters are a truly premium product, made from a solid hardwood; our curtains are made of beautiful handmade fabrics from some of the best designers in the UK and we also offer an extensive range of blinds to suit all window styling requirements.


Contact info

4.9

Excellent

TrustScore 5 out of 5

133 reviews

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Rated 4 out of 5 stars

Excellent professional service.

We have used Feather and Grey on a few occasions now and have been very pleased with their service. Mark has always come promptly to measure and advise and their range of materials is extensive and of high quality. They are also very competitively priced.

The fitting has always been highly efficient with minimal disruption and the finished blinds/ curtains look amazing. Feather and Grey give a fantastic service.

9 April 2024
Unprompted review
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Reply from Feather & Grey Interiors

Hi Frances,

Thank you for taking the time to write a great review for us. We're delighted you love your new curtains and blinds and have been pleased with the quality and service. Enjoy!

Thanks,
Feather & Grey Interiors

Rated 5 out of 5 stars

Very professional

Very professional, and incredibly beautiful shutters!

8 March 2024
Unprompted review
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Reply from Feather & Grey Interiors

Hi Alejandra,

Thanks so much for writing a 5 star review for us. We're delighted you love your new shutters and it was a pleasure working in your lovely home. Enjoy!

Feather & Grey Interiors

Rated 5 out of 5 stars

Highly recommend

Professional service from Mark and Kirstie.
Good communication and happy to sort out a flaw I noticed in a pelmet after blinds were fitted .
Very pleased with overall service and product .

22 February 2024
Unprompted review
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Reply from Feather & Grey Interiors

Hi Anne,

Thanks so much for writing a lovely 5 star review for us. We're delighted you love your new curtains and were happy with our service. Enjoy!

Feather & Grey Interiors

Rated 5 out of 5 stars

10/10

Fantastic service from Kirstie and Mark, friendly, professional, patient, answered all our questions and kept us updated on the progress of our order.
The shutters were reasonably priced, really high quality and could be customised to our exact requirements. The installation was flawless, and the shutters look absolutely beautiful. We cannot recommend them enough 👏🏻

12 February 2024
Unprompted review
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Reply from Feather & Grey Interiors

Hi Lydia,

Thank you very much for taking the time to write such a lovely review for us. We're delighted you love your new shutters and their quality and were pleased with the service we provided. As a family-run business, we put our customer's at the forefront and it's great to see you had such a great experience. Enjoy your new shutters!

Thanks,
Feather & Grey Interiors

Rated 5 out of 5 stars

Excellent service and top quality product …

Mark delivered excellent customer service and is very knowledgeable about all products available and therefore able to advise accordingly. The price was extremely competitive and offering complimentary temporary blinds to allow for privacy while our shutters were being made showed a real understanding of customer needs.

The shutters finish our newly decorated living room perfectly.

Highly recommend.

15 December 2023
Unprompted review
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Reply from Feather & Grey Interiors

Hi Keturah,

Thank you so much for your lovely review. We are delighted you love your new shutters and weren't just happy with your products, but our overall service too. As a family-run business, our customers need's are our priority and we're so pleased you can now enjoy your new shutters.

Thanks again,
Feather & Grey Interiors

Rated 5 out of 5 stars

So happy with our beautiful shutters

So happy with our beautiful shutters.
Wonderfully fitted by Mark.

Many thanks.

Highly recommend.

31 January 2024
Unprompted review
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Reply from Feather & Grey Interiors

Hi Sally,

Thanks very much for sharing a wonderful 5 star review for us. We're delighted you love your new shutters - enjoy!

Feather & Grey Interiors Team

Rated 5 out of 5 stars

A pleasure to have Feather & Grey back…

A pleasure to have Feather & Grey back to install blinds in my new property. Previously I've had Feather & Grey do shutters and curtains.... When I moved I knew exactly who to turn to.

A seamless journey from booking me in to the flawless installation. The Feather & Grey team communicated continually throughout and I always felt informed.

Mark arrived on the day he said he would and I was overwhelmed with how good the blinds looked. We opted for blackout as my son naps once a day and wanted to get rid of the tommy tippie stick on. We decided to go for electric as any parent will know doing anything with one hand isn't as easy. Well with a touch of the remote the blind lowers and is ready for him to sleep. When he wakes he loves pressing the up button himself and watching them rise.

After the install Mark asked if he could take some photos for social media. I was really pleased he asked as I knew how proud he was of the install and that it was good enough for him to showcase it on his website. I asked for a copy so I can show my friends!

Once again another good install and can't want to discuss shutters when ready

16 December 2023
Unprompted review
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Reply from Feather & Grey Interiors

Hi Miles,

Thank you very much for writing such a kind and positive review for us. We're thrilled you love your new blackout blinds and that your son is also benefitting too! We strive to go above and beyond for our customers, so delighted you were able to see the quality of our work as well as our service.

Looking forward to seeing you again soon for your shutters.

Many thanks,
Feather & Grey Interiors

Rated 2 out of 5 stars

Not recommended

More than 6 months after placing order, we still do not have our bedroom curtains. Repeated excuses and now will not respond.
We also had to stop videos being taken in our house.
Not recommended. Totally unreliable.

18 January 2024
Unprompted review
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Reply from Feather & Grey Interiors

Hi Martyn,

We are sorry to hear you feel this way.

As discussed with your wife, the delay has been due to the availability of a large quantity of one particular fabric for the bedroom curtains. We have always been transparent regarding this and have even shared communication between ourselves and the fabric supplier highlighting the issues. We can completely understand your frustration regarding this as we too have been incredibly frustrated and have been working very closely with our suppliers to push this forward as quickly as possible. We do not wish for yourselves to wait longer than necessary, however, we must highlight that the availability of fabric is completely outside of our control.

In regards to our responsiveness, we spoke with your wife earlier this week with an update and was unable to answer her phone call yesterday due to being in appointments, from which we have since discussed with her.

Regarding the videos, we have previously discussed offline and have apologised for our misunderstanding.

Again, we are saddened to hear you feel this way and will continue to work alongside your wife to ensure delivery and installation of your bedroom curtains as quickly and efficiently as possible.

If you wish to discuss further with us, please do let us know.
Feather & Grey Interiors

Rated 5 out of 5 stars

I am in love with my new shutters

I am in love with my new shutters! I had shutters put in all of the windows at the front of my house including a large square bay window and they look amazing both inside and outside!

When initially looking at companies Mark was great at advising me of my options (who knew there were so many) and he helped me pick the perfect shutters for my new house. The communication was great giving me updates on once the shutters had been manufactured and when they would be ready to install. On installation Mark was personable and professional and he left my house spotless.

I would recommend Feather and Grey to anyone!

27 November 2023
Unprompted review
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Reply from Feather & Grey Interiors

Hi Karen,

Thanks so much for writing such a lovely review for us. As a family-run business, we strive to go above and beyond for our clients, so we're delighted you love your new shutters and the excellent service we provided. Enjoy!

All the best,
Feather & Grey Interiors

Rated 5 out of 5 stars

Very happy with our new shutters

Very happy with our new shutters.
Thank you to Mark and the team for the first class product and service

20 December 2023
Unprompted review
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Reply from Feather & Grey Interiors

Hi Gareth,

Thanks so much for writing a 5 star review for us. We're delighted you love your new shutters and the service you received from us. Enjoy!

All the best,
Kirstie
Feather & Grey Interiors

Rated 5 out of 5 stars

Fantastic Wooden Shutters

After considering various options for wooden shutters and receiving multiple quotes from different companies, meeting Mark from Feather and Grey was the turning point for us. Their service stood out, and the shutters they provided have truly revitalized our home—they're not just stunning but also boast exceptional quality. The difference they've made in brightening and warming up our rooms is remarkable. Mark's meticulous attention to detail during the fitting process was impressive, and his polite demeanor added to the overall excellent experience. We extend our sincere gratitude and wholeheartedly recommend Feather and Grey. Thanks again Anna & Kyri.

17 December 2023
Unprompted review
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Reply from Feather & Grey Interiors

Hi Anna & Kyri,

Thanks so much for taking the time to write such a lovely review for us. We're thrilled you love your new shutters and the impact they have had on your home. We strive to deliver the best service teamed with exceptional quality across all our products and we're delighted this shone through for you and we were able to install your shutters in time for Christmas!

Wishing you a very Merry Christmas and a Happy New Year!

All the best,
Feather & Grey Interiors

Rated 5 out of 5 stars

We love our new shutters!

We love our new shutters! We had a few quotes from different companies but decided on Feather & Grey and so happy we did. Customer service from start to finish was amazing, and the installation was seamless. Will definitely recommend to others. Lovely family business and we wish them continued success.

15 December 2023
Unprompted review
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Reply from Feather & Grey Interiors

Hi Roberta,

Thanks so much for writing such a lovely review for us. We're delighted you love your new shutters just in time for Christmas and that you are happy with our service and installation. We hope you enjoy them! And thank you in advance for your recommendation!

All the best,
Feather & Grey Interiors

Rated 5 out of 5 stars

We are very pleased with the shutters…

We are very pleased with the shutters installed by Feathers and Grey. We received a very good quality service.
Mark and Craig were very professional and courteous throughout the installation.
We would recommend this company.

14 December 2023
Unprompted review
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Reply from Feather & Grey Interiors

Hi Jes,

Thanks so much for taking the time to write a lovely review for us. We're delighted you love your new shutters in time for Christmas and were impressed by the service and installation from both Mark and Craig. Enjoy!

All the best,
Feather & Grey Interiors

Rated 5 out of 5 stars

Fantastic Shutters & Blinds!

From start to finish Mark was professional, polite and friendly in offering advice as to what would work well in each space throughout my home. The ordering process was easy to understand, booking of installation simple and installation itself was smooth with minimal disruption. Could not be happier with the product or service. I would not hesitate in recommending Feather & Grey for quality shutters and blinds.

6 November 2023
Unprompted review
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Reply from Feather & Grey Interiors

Thank you so much for taking the time to write such a positive review for you. We're delighted you love your new shutters and blinds and happy with our service overall! Enjoy!

Rated 5 out of 5 stars

Great design ideas and service!

We're really pleased with our new tier on tier shutters! Mark came up with a tri-fold design that was perfect for our large windows and wasn't offered by the other 3 companies who quoted. They were also perfectly fitted and we're very happy with the quality, including the hidden hinges and hidden mechanism we wanted. All for a competitive price.

We also got Mark to fit new drop curtains, which we're equally happy with. Thanks!

24 October 2023
Unprompted review
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Reply from Feather & Grey Interiors

Hi Ian, thanks so much for taking the time to write such a great review for us. We're delighted you love your new shutters and curtains - enjoy!

Rated 5 out of 5 stars

Happy customer, great product!

Kirstie and Mark were a pleasure to deal with from beginning to end and we love our new shutters (so much so, my husband is now considering more shutters in other rooms!!)

The finish is amazing and we have had many compliments on how much they have transformed the space.

Great customer service, brilliant product, competitive pricing and wouldn't hesitate to recommend

11 October 2023
Unprompted review
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Reply from Feather & Grey Interiors

Hi Laura, thanks so much for taking the time to write such a lovely review for us. We're delighted you love your new shutters and we would be more than happy to help with the other rooms! :) It's great to hear you've had lots of compliments and that you were pleased with our service and products. We look forward to hearing from you again soon! Enjoy!

Rated 5 out of 5 stars

Fantastic new shutters

Fantastic new shutters, they finish off my lounge perfectly! I had 3 people come and quote and went with Mark because of the time he spent explaining everything and showing me all of the different options I could have and he was the cheapest by a long way! Would definitely recommend. Thanks Mark :)

11 October 2023
Unprompted review
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Reply from Feather & Grey Interiors

Hi Deborah, we're delighted you love your new shutters and thanks so much for writing such a lovely review for us. We always strive to go above and beyond for our customers so it's great to hear you found Mark's service was of such a great standard. Enjoy your new shutters!

Rated 5 out of 5 stars

Shutters

Really pleased with the efficient and friendly service. Excellently installed. We had opening shutters fitted and look great. Good value.

25 July 2023
Unprompted review
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Reply from Feather & Grey Interiors

Hi Peter, thank you for taking the time to write a positive review for us. We’re delighted you love your new shutters and were pleased with our service. Enjoy!

Rated 5 out of 5 stars

Greats Shutters and customer service experience

Mark and team made the end to end process seamless. From
Coming out on initial survey and then giving ideas to then a quick turnaround to get shutters and blackout blinds installed.

In fact, was such a good job at my inlaws place that got our house fully fitted with shutters as well.

Can’t recommend highly enough for any shutter or blind requirements.

25 July 2023
Unprompted review
Rated 5 out of 5 stars

The whole process has been a breeze…

The whole process has been a breeze from start to end.
We had our shutters fitted today and cannot express how pleased we are with both the finished product and service.
From the initial meeting to completion Mark and the team have been a pleasure to deal with - we would have no concerns recommending to friends and family.

18 July 2023
Unprompted review
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Reply from Feather & Grey Interiors

Hi Sunny, thanks so much for leaving us 5 stars and such a lovely, positive review for us. We're delighted you love your new shutters and were pleased with our service - enjoy!

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