The sunglasses are as expected and no issues here, I did however pay an additional £5.95 for next day delivery due to knowing I would be at home and going on holiday shortly afterwards, what a was... See more
Company replied
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They lost my first pair I ordered—customer service was nice and responsive but ineffective. They did let me know when the next order was available and I got a tremendous deal on a pair of Christian Di... See more
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Great pair of Oliver People’s. Though the G-15 is supposedly polarised, they don’t feel like it. Compared to my other polarised OP pair, these lenses feel different
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You should incorporate local tax or duties into the final pricing. I’ve received everything, it’s in order. But had an email from FedEx personnel to declare the items that I purchase, so that... See more
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Company details
Written by the company
Shop our huge selection of designer glasses, sunglasses and prescription sunglasses online at best available prices with FREE UK delivery and 14-day returns. We ship worldwide.
Contact info
Chiswick High Road 150, W4 1PR, United Kingdom
- fashioneyewear.com
4.0
Great
14K reviews
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Wrong lenses put in the frames; damaged frame
Wrong lenses put in the frames, one frame received in damaged condition, the damaged frame returned (along with its lenses) not refunded fully yet (waiting for refund of lenses fitted in the damaged frame); turnaround time is unacceptably prolonged
3 July 2026
Reply from Fashion Eyewear
Rohit ,
We sincerely regret the issues you've encountered with your recent order, including the incorrect lenses, damaged frame, and the delay in your refund. We are actively investigating these concerns and appreciate your patience as we work to resolve them promptly.
Best wishes
Fashion Eyewear Customer Services
Beautiful Frames, But the Gradient Lenses Cause Dizziness
I purchased the Carrera 1137 with my prescription and requested blue gradient lenses. The frame itself is beautiful and the prescription appears accurate, so I appreciate the quality of the glasses. However, there are two issues that make them difficult to wear every day.
First, the Carrera 1137 is much heavier than I expected, which becomes uncomfortable after wearing them for a while.
Second, the blue gradient is much stronger than I anticipated. The lenses are almost completely clear from the middle down, while the upper portion is blue. Because of this, simply tilting my head slightly causes my vision to alternate between the tinted and clear portions of the lens, which has been making me feel dizzy.
I was expecting a more gradual transition across the entire lens. If the gradient were less abrupt, I think these would be excellent glasses. Hopefully Fashion Eyewear can improve how they customize gradient prescription lenses or advise customers before ordering.
19 June 2026
Reply from Fashion Eyewear
Mario Gutierrez,
We appreciate you taking the time to share your detailed feedback regarding your recent purchase of the Carrera 1137 glasses. We are pleased to hear that you find the frame beautiful and the prescription accurate, reflecting the quality we aim for.
We will contact you about the blue gradient to fins out how we can help.
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Robert Hodgson,
We are so pleased to hear that you are happy with both your product and the service you received. Thank you for your wonderful feedback!
Best wishes
Fashion Eyewear Customer Services
Lovely good quality item
Lovely, good quality item. Ordering was easy, arrived in good time. Well packaged
4 July 2026
Reply from Fashion Eyewear
Lorraine A,
We're so glad to hear you're pleased with the quality and that ordering was easy and delivery timely. Thank you for your kind words!
Best wishes
Fashion Eyewear Customer Services
Great overall experience.
Great overall experience.
I had read a few mixed reviews before buying, but bought some frames that said ‘in stock’ & they arrived pretty quickly.
Very good price too.
No issues.
26 June 2026
Reply from Fashion Eyewear
Phil. B,
We're so happy to hear you had such a great overall experience with us! We appreciate you sharing your positive feedback about our quick delivery and good pricing.
Best wishes
Fashion Eyewear Customer Services
The glasses arrived on time
The glasses arrived on time. All as expected. Very good service.
2 July 2026
Reply from Fashion Eyewear
customer,
We are so glad to hear that your glasses arrived on time and met your expectations! We appreciate your kind words about our service.
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
David,
We are so pleased to hear that you had such a positive experience with our products and service. Thank you for your kind recommendation!
Best wishes
Fashion Eyewear Customer Services
Quick delivery and easy returns though…
Quick delivery and easy returns though you have to pay £4 … maybe little long to receive your money back if not suited but all ok finally
3 July 2026
Reply from Fashion Eyewear
MRS PAULA SMITH,
We're glad to hear about your quick delivery and easy returns. We appreciate your feedback regarding the return processing time and fee.
Best wishes
Fashion Eyewear Customer Services
My default for glasses
Good quality and very reliable an/s well as good value for money. I have ordered several times and never been disappointed. Well done!
3 July 2026
Reply from Fashion Eyewear
Mr Picken,
We're so pleased to hear you consistently find our products to be of good quality and reliable, offering great value. We appreciate your continued loyalty!
Best wishes
Fashion Eyewear Customer Services
I’d like to share my great experience…
I’d like to share my great experience with Fashion Eyewear, particularly their excellent customer service. My initial order had an issue due to incomplete information on the website, but Flor was extremley helpful in resolving it. She kindly suggested an alternative frame and arranged the change seamlessly, which I really appreciated.
The delivery was also prompt and hassle-free. Overall, I’m extremely grateful for the support I received. Fantastic service from start to finish!
17 July 2026
Unprompted review
Reply from Fashion Eyewear
Matt ,
We are so happy to hear about your excellent experience with us! We appreciate you highlighting the helpfulness of our team in resolving the initial issue and arranging a seamless change. It is wonderful to know that you were grateful for the support and prompt delivery. Thank you for your kind words; we truly value your feedback.
Best wishes
Fashion Eyewear Customer Services
Cazal Defect sorted on warranty
I had an issue with some Cazal glasses which had worn after 3 months and reacted badly with my skin. Devanshi was very professional and prompt with finding a solution. Within a few days a sultion was found and I am happy to say I have purchased a replacement set of glasses from Fashion Eyewear and will continue to put my business with them as I have the past 3 years. Thank you Devanshi and team.
17 July 2026
Unprompted review
Reply from Fashion Eyewear
Cornell,
We are so pleased to hear that a solution was found for your glasses and that you are happy with your replacement! We truly appreciate your continued loyalty over the past three years. We look forward to assisting you again.
Best wishes
Fashion Eyewear Customer Services
Excellent!!
The entire ordering process, including adding my optical prescription, was seamless and straightforward. My order arrived promptly, making for an excellent overall experience. My glasses were prefect!
30 June 2026
Reply from Fashion Eyewear
Valentina,
We're so pleased to hear that adding your optical prescription and the entire ordering process was seamless and straightforward. It's wonderful that your order arrived promptly and that your glasses were perfect! Thank you for sharing your excellent experience.
Best wishes
Fashion Eyewear Customer Services
Modern designer frames
I wanted a nice pair of designer glasses and found so many on this website. The communication from customer service was great and I was updated throughout the process until the delivery day.
It was my first time ordering prescription glasses online and I was sceptical, however they have arrived today in beautiful packaging and sturdy outer packaging. I am so pleased. I will definitely order from here again.
16 July 2026
Unprompted review
Reply from Fashion Eyewear
elaine brookfield,
We are so happy to hear that you had such a positive experience with us, especially as a first-time online prescription glasses customer! We truly appreciate your kind words about our communication and the care taken with your order's packaging. We look forward to assisting you again in the future.
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Eric Leclerc-Blain,
We are so glad to hear you appreciated our pricing and the speed of our shipping! Thank you for your wonderful feedback.
Best wishes
Fashion Eyewear Customer Services
The glasses were too narrow for my face…
The glasses were too narrow for my face - I gave them to my wife. They look great on her.
So the issue - the "view on face" tech should be MUCH better at allowing the user to see the glasses in their real size on the face of the customer. Also, added information that can provided re sizing would be hugely beneficial.
Nice glasses, great shipping and service, but the actual 'final product' ended up a fail given the shoppers inability to actually asses sizing.
1 July 2026
Reply from Fashion Eyewear
BPrimo,
We appreciate your detailed feedback regarding the sizing of our glasses and the "view on face" technology. We understand the importance of accurate sizing information for online purchases. We are actively working to improve our virtual try-on experience and provide more comprehensive sizing details to ensure a better fit for all our customers. Your comments are invaluable as we strive to enhance our offerings.
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
An,
We are so pleased to hear that you found our prices excellent and our product to be of high quality. Thank you for your wonderful feedback!
Best wishes
Fashion Eyewear Customer Services
Very pleased with my purchase
Very pleased with my purchase! Great prices, communication and fast shipping!
29 June 2026
Reply from Fashion Eyewear
MP,
We're so pleased to hear how happy you are with your purchase! It's wonderful to know that our prices, communication, and fast shipping met your expectations. Thank you for your kind feedback!
Best wishes
Fashion Eyewear Customer Services
Fantastic prescription glasses
Fantastic prescription glasses! Really easy to order and to upload my prescription details, even down to the pupillary distance which did worry me until they arrived! Easy peasy. Followed instructions and far better than expected.
1 July 2026
Reply from Fashion Eyewear
Gillian Carliell,
We're so glad to hear you found the ordering process for your prescription glasses easy, especially with the pupillary distance! It's wonderful that they exceeded your expectations. Thank you for sharing your positive experience!
Best wishes
Fashion Eyewear Customer Services
Glasses broke after 2 weeks
22 June 2026
Reply from Fashion Eyewear
KC,
We are sorry to hear about the issue with your glasses.Please get in touch with some photographs to find out how we can help you.
Best wishes
Fashion Eyewear Customer Services
Great frames and excellent customer service
Really happy with the frames I received. I did have an issue with the lenses at first, but the customer service team were very helpful and sorted it out quickly. It’s nice to deal with a company that listens to customers and is willing to help when something isn’t quite right.
The frames are excellent and I would happily consider using Fashion Eyewear again.
25 June 2026
Unprompted review
Reply from Fashion Eyewear
Calvin,
We're so pleased to hear you love your new frames! We understand that issues can sometimes arise, and we're glad our team was able to resolve the lens matter quickly and to your satisfaction. We truly value your feedback and are delighted you'd consider us again.
Best wishes
Fashion Eyewear Customer Services
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