The sunglasses are as expected and no issues here, I did however pay an additional £5.95 for next day delivery due to knowing I would be at home and going on holiday shortly afterwards, what a was... See more
Company replied
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Review summary
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What people talk about most
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They lost my first pair I ordered—customer service was nice and responsive but ineffective. They did let me know when the next order was available and I got a tremendous deal on a pair of Christian Di... See more
Company replied
Great pair of Oliver People’s. Though the G-15 is supposedly polarised, they don’t feel like it. Compared to my other polarised OP pair, these lenses feel different
Company replied
You should incorporate local tax or duties into the final pricing. I’ve received everything, it’s in order. But had an email from FedEx personnel to declare the items that I purchase, so that... See more
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Company details
Written by the company
Shop our huge selection of designer glasses, sunglasses and prescription sunglasses online at best available prices with FREE UK delivery and 14-day returns. We ship worldwide.
Contact info
Chiswick High Road 150, W4 1PR, United Kingdom
- fashioneyewear.com
4.0
Great
14K reviews
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Reply from Fashion Eyewear
Nosheen,
We are so pleased to hear that you found our service very good and our prices to be the best. Thank you for your wonderful feedback!
Best wishes
Fashion Eyewear Customer Services
Excellent customer service
Devanshi, from customer service, was a great help! She was so patient and concise in answering all my questions and I ask a lot! Definitely recommend buying your next pair of glasses from here!
21 July 2026
Unprompted review
Reply from Fashion Eyewear
Rawaan,
We're so happy to hear about your positive experience with our customer service! It's wonderful that our team member was patient and clear in assisting you. We truly appreciate your recommendation for future eyewear purchases!
Best wishes
Fashion Eyewear Customer Services
Super happy with getting my frames from…
Super happy with getting my frames from Fashion Eyewear. All the way to Tasmania Australia. Took around 12 days but worth the wait to get the frames I wanted. Thank you 🙏
9 July 2026
Reply from Fashion Eyewear
Alastair Matthewson,
We are so happy to hear you received the frames you wanted all the way in Tasmania! We appreciate your patience and kind words. Thank you for choosing us!
Best wishes
Fashion Eyewear Customer Services
cant recommend you use them
Full of excuses and the biz word seems to be expedite, they seem to be very proud of how many returns they get, that's why they are so busy.
I cant recommend them at all
9 July 2026
Reply from Fashion Eyewear
Tony,
Thank you for your review. We can see that the prescription was initially provided to us incorrectly but despite this we remade your lenses for free as a goodwill gesture but you were still having some issues adapting to the lenses. We are sorry that we werent able to help provide you with a successful order this time around.
Best wishes
Fashion Eyewear Customer Services
Well priced and fast Postage.
7 July 2026
Reply from Fashion Eyewear
ahmed k,
We are delighted to hear that you found our pricing to be good and that your order arrived quickly. Thank you for your positive feedback!
Best wishes
Fashion Eyewear Customer Services
Ordered some prescription sunglasses…
Ordered some prescription sunglasses online and the process was smooth, straightforward and represented good value. I love my new sunglasses, which arrived quickly with no fuss.
22 June 2026
Unprompted review
Reply from Fashion Eyewear
JEH,
We're delighted to hear that ordering your prescription sunglasses online was a smooth and straightforward process, and that you found them to be good value. It's wonderful that your new sunglasses arrived quickly and that you love them!
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Thank you for your review !
Couldn’t find these glasses anywhere else!
My glasses came as described and the prescription is correct. Love my new glasses!
14 June 2026
Reply from Fashion Eyewear
Hi Delaney
Thank you for your review. We are sorry to hear that you havent yet received your delivery. Your tracking shows that the delivery arrived to a parcel locker. We will email you the details today.
Many thanks
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Samantha,
We are so glad to hear that you are happy with the perfect fit! We appreciate your kind words.
Best wishes
Fashion Eyewear Customer Services
Your Website works very well.
You shipping and handling is informative, fast, and easy to read.
I can try frames with the camera.
Your guidelines are very helpful.
Thank you!
7 July 2026
Reply from Fashion Eyewear
Lucia Sanchezllorente,
We're so happy to hear our shipping information and virtual try-on feature were helpful. We truly appreciate your kind words!
Best wishes
Fashion Eyewear Customer Services
Guality selection at best value
I was very impressed with how easy the process was. I was very happy with the company’s communication reliability, choice of different products and the price. I definitely recommend them.
5 July 2026
Reply from Fashion Eyewear
No Name,
We appreciate your feedback regarding our communication, reliability, pricing, selection, and quality. We are always working to improve.
Best wishes
Fashion Eyewear Customer Services
I like the option of virtual try on…
I like the option of virtual try on with these glasses. Also the points system they offer as it’s my second pair I have bought and managed to save another £24 on my second pair. Fast delivery and very happy with my product
7 July 2026
Reply from Fashion Eyewear
Danielle Lincoln,
We're so pleased to hear you enjoyed the virtual try-on option and found our points system beneficial, especially saving on your second pair! It's wonderful that you're happy with your product and the fast delivery.
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Chelsea Jackson,
We're so pleased to hear you had a positive experience with our communication, product, and pricing. Thank you for your wonderful feedback!
Best wishes
Fashion Eyewear Customer Services
Many pairs purchased
Bought a number of glasses and sunglasses from them and the service has always been faultless. Had a warranty issue with my glasses which were a high end frame, and the issue was dealt with, without question. My first pair I ever bought I even went to the brand importer to check their validity, who confirmed they are genuine. Since then I’ve had full faith in what I am buying from this company.
21 July 2026
Unprompted review
Reply from Fashion Eyewear
Worcestershire,
We're so happy to hear about your consistently positive experiences with our glasses and sunglasses! It's wonderful to know that our service has always met your expectations, and we appreciate you highlighting how smoothly your warranty issue was resolved. We are especially grateful for your trust in the authenticity of our products, and we look forward to continuing to provide you with excellent service and genuine items. Thank you for your loyalty and kind words!
Best wishes
Fashion Eyewear Customer Services
Responsive customer support, but still no glasses or refund
I ordered prescription glasses over two weeks ago and have yet to receive them. To their credit, customer service did reply to my email and reach out to the courier to investigate. However, passing the blame to the delivery company doesn't solve the issue. Because I needed my eyewear, I was forced to order a replacement pair from another company. I requested a refund for this unfulfilled order, but they have so far failed to process it. Good communication only goes so far when you're left out of pocket.
6 July 2026
Reply from Fashion Eyewear
Custer,
We sincerely apologize for the inconvenience this has caused. We have emailed you to try and have this resolved today.
Best wishes
Fashion Eyewear Customer Service Manager
Highly recommended
Good website, easy to navigate, fantastic choice of all brands, very good prices and super fast delivery, my new prescription sunglasses are perfect, overall a pleasant shopping experience and I would highly recommend this company.
6 July 2026
Reply from Fashion Eyewear
Gary Jackson,
We're delighted to hear you had such a pleasant shopping experience with us! It's wonderful that you found our website easy to navigate, appreciated the wide selection and prices, and are happy with your new prescription sunglasses. Thank you for your high recommendation!
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Thank you for your review !
Aftersales non existent
Aftersales non existent.
I contacted fashion eyewear 3 times via the site about a warranty claim. They never even respond. Now my glasses are out of warranty.
Thanks.
Serengeti boron, rusted temples.
10 June 2026
Unprompted review
Reply from Fashion Eyewear
Hi Volkmar
Thank you for your review. It appears that your emails are bouncing that we have attempted to send you. Can you please either call us or contact our live chat instead ( Our live chat available between 9am-5pm UK time) ?
00 44 141 548 6524
Many thanks
Wrong lenses put in the frames; damaged frame
Wrong lenses put in the frames, one frame received in damaged condition, the damaged frame returned (along with its lenses) not refunded fully yet (waiting for refund of lenses fitted in the damaged frame); turnaround time is unacceptably prolonged
3 July 2026
Reply from Fashion Eyewear
Rohit ,
We sincerely regret the issues you've encountered with your recent order, including the incorrect lenses, damaged frame, and the delay in your refund. We are actively investigating these concerns and appreciate your patience as we work to resolve them promptly.
Best wishes
Fashion Eyewear Customer Services
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