The agents quickly following up on customer concerns and actually doing what they say. I've 3 small parts missing in a couple of stages and they were quickly supplied to me as they promised.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am building the Nissan skyline. Thers has been a few issues missing throughout the hole process. Fanhome costumer service have been absolutely brilliant. Every issue was solved and I had the parts i... See more
Company replied
Just worked with a gentleman named Mario to get some replacement parts, 2 that were damaged and one that I lost, and he was great in getting all the info from me that he needed in order to make sure I... See more
Company replied
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a c... See more
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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It was so easy to sign up for the John…
It was so easy to sign up for the John Wick Mustang. Im so excited to get into this
27 June 2026
Reply from Fanhome
Hi Jace,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was easy and they answered the right…
It was easy and they answered the right questions can’t wait to start building
27 June 2026
Reply from Fanhome
Hi Amber,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy ordering and very quick delivery
Easy ordering and very quick delivery, no problems at all.
26 June 2026
Reply from Fanhome
Hi Martin Wayman,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
BUYERS BEWARE
BUYERS BEWARE. My wife ordered me to of the fanhome kits. The r2d2 build and the millennium falcon build. Both subscriptions were plagued by frequent back orders of steps. These back orders would take anywhere to 3 and 5 months to resolve, but the kept sending me subsequent steps that I couldn't do anything with until I received the steps that had been on back order. If you call in all you get is a generic response the items are out of stock and will be shipped when available. So I waited until all steps were delivered before completing my builds. I got to near the end of the falcon build and an incorrect part was sent, I called for replacement and of course it's on back order and it's been nearly 2 months and still no delivery. For my r2d2 build it is complete, but it doesn't work. I called in for technical support, and the customer service reps will give you a chat feature for WhatsApp or an emailfor you to send a message to. The chat is an ai bot that is no help. I had uploaded a video of what the r2d2 is doing and the customer service rep said they would forward it to the appropriate dept for review and they would email a solution. At this point that has been almost 2 weeks ago and still nothing. For the amount these builds cost they should have dedicated teams to quickly respond to issues but they do not.
1 June 2026
Unprompted review
Reply from Fanhome
Dear Jon,
Thank you for taking the time to share your thoughts, your feedback really helps us make things better for everyone.
Since we can’t identify your account from the details in your review, could you please contact us through the email: support@usa.fanhome.com
That way, we can look into your situation personally and make sure you get the support you need.
We’d love the chance to help and turn this experience around for you.
Warm regards,
Fanhome
All questions were answered quickly
All questions were answered quickly, the only problem was having to have a whole issue just for some glue but appart from that everything was answered very promptly and straight away.
30 June 2026
Unprompted review
Reply from Fanhome
Hi Shell Beardsmore,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
There speedyness of the service and the…
There speedyness of the service and the great quality of the product.
29 June 2026
Reply from Fanhome
Hi Dannyboy,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Star Trek ships subscription worked…
The Star Trek ships subscription worked wonderfully. The products are top notch, the timing of the shipments is impeccable, and the customer service when needed is professional, timely, and courteous.
29 June 2026
Unprompted review
Reply from Fanhome
Hi Ed Gerdow,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Great customer service!
It can be challenging to keep up with multiple subscriptions...But Fanhome customer service helps you along the journey. Great product too!
29 June 2026
Unprompted review
Reply from Fanhome
Hi Mike O,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Signing up was a breeze
Signing up was a breeze. So far communication is great and my first package has been processed.
Definitely A+ service so far.
25 June 2026
Reply from Fanhome
Hi John,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi William,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi JACQUELINE BURNETT,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
🔥 Quality Fast shipping 💯
26 June 2026
Reply from Fanhome
Hi KAI FLAME,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Anila was very helpful and always quick…
Anila was very helpful and always quick to respond and I have no issues with her level of service.
What I would say is that Fanhomes system to deal with missing stages/parts is woefully slow. I first reported a miising stage on 20th May, todays is 27th June and I have just received the missing stage, this is very slow, I also deal with Agora models and there time to replace a missing part is 5 to 10 working days.
So come on Fanhome do something about this, your models are great but getting parts replaced is way to slow!
27 June 2026
Unprompted review
Reply from Fanhome
Hi Customer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It’s not hard at all use the website…
It’s not hard at all use the website and fast delivery for orders
22 June 2026
Reply from Fanhome
Hi Brian Reagan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Frank,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Used they before ok
23 June 2026
Reply from Fanhome
Hi Alistair john Frost,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The process was easy to navigate and…
The process was easy to navigate and amazing affordable. I'm beyond excited to start my build. For collectors such as myself, I feel I will be buying more kits soon!
24 June 2026
Reply from Fanhome
Hi Nick Stuart,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Very simple to sign up and get onto the website to choose what I wanted
It was easy to sign up and choose the one I wanted to go with. The email was sent to me immediately, so I knew that I had signed up correctly and successfully.
23 June 2026
Reply from Fanhome
Hi Katerina Frith,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was really fast and I really liked…
It was really fast and I really liked how it just jumped into it with out any questions
20 June 2026
Reply from Fanhome
Hi Jonathan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Ryan cano ILLHORNET,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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