The agents quickly following up on customer concerns and actually doing what they say. I've 3 small parts missing in a couple of stages and they were quickly supplied to me as they promised.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The parts are great. They look like quality parts. The only thing i dont like is the videos that show how to put them together. I think it would have been better with someone talking, explaining what... See more
Company replied
I tried to order but I kept getting told that you don't ship to the USA. After a few tries I noticed a message that asked if I was in the USA amd I clicked on it and a list of countries pop up. I sele... See more
Company replied
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a c... See more
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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The perfect way to put together models…
The perfect way to put together models again..love models when I was a kid
16 June 2026
Reply from Fanhome
Hi Fabian,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Its awesome the site was easy to use
17 June 2026
Reply from Fanhome
Hi John,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Great Models
I’ve used fanhome for a few years now my last model was r2 d2 up to know my only gripe is once my payment is taken is can be a few weeks before my next pack is dispatched
17 June 2026
Reply from Fanhome
Hi Alf B,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Robert Giandonato,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Top Service
So far, I've been more than satisfied with Fanhome. The components are of good quality, and customer service promptly resolved an issue I had. I can recommend them with a clear conscience.
5 June 2026
Reply from Fanhome
Hallo Thomas,
Vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihr Abonnement/Ihren Kauf genießen. Ihre Unterstützung bedeutet uns viel, und wir freuen uns darauf, Ihnen weiterhin jeden Monat großartige Erlebnisse zu bieten!
Mit freundlichen Grüßen,
I already had the batmobile 1966 which…
I already had the batmobile 1966 which is great so i have now the john wick mustang on the go so i could not pass up the f1 ferrari.my only complaint is a lack of parts in some issues.i really hope you do rhe original 1973 eleanor from gone in 60 seconds the 1973 mustang mach one fastback.
16 June 2026
Reply from Fanhome
Hi customer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I like to build a surfer movies and…
I like to build a surfer movies and it's race cars it's fantastic
16 June 2026
Reply from Fanhome
Hi Jack,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I receive my package every month and on…
I receive my package every month and on time, I haven't had any problems with the parts, whenever I need to call I get treated with respect and I get the results I need, the only one problem is that I get paid 4 weekly and Fanhome take payments monthly, which means that sometimes the money isn't in my account,
16 June 2026
Unprompted review
Reply from Fanhome
Hi Barry Whitlock,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi ronnie,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Excellent customer service when ever…
Excellent customer service when ever I’ve had a issue it’s always been sorted very quickly
16 June 2026
Unprompted review
Reply from Fanhome
Hi Wayne Allen,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was an easy experience to sign up
It was an easy experience to sign up. I've always wanted a 1/8 scale model and Fanhome is the place. All though the one model i wanted was out of stock still many great options to choose from.
12 June 2026
Reply from Fanhome
Hi John,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Great Company
Customer Service is great, fast response, The star trrek collections is great.
15 June 2026
Unprompted review
Reply from Fanhome
Hi Mac,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Great customer service about missing…
Great customer service about missing parts on my Toyota supra build, 2 emails and this missing parts are in the next shipment ready for me to continue my build
15 June 2026
Unprompted review
Reply from Fanhome
Hi Jordan Carey,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Customer service is simply the best.
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a complete issue, free of charge. Everyone at Fanhome are so helpful, & sincere. Customer service is absolutely brilliant. Barona & Erjona are my favourites, though I know there are many more.
15 June 2026
Unprompted review
Reply from Fanhome
Hi Michael Wicks,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Good easy ordering
29 May 2026
Reply from Fanhome
Hi Kevin lockyer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
They dealt with my questions quickly…
They dealt with my questions quickly and truthfully
12 June 2026
Reply from Fanhome
Hi Shaun,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Website issues
Not well organized. Need more photos of the models. Very difficult to order. Way too many issues with the cart. I ended up placing 2 orders because I couldn’t get the site to add everything to my cart.
13 June 2026
Reply from Fanhome
Hi Joe,
Thank you so much for taking the time to share your feedback with us. We’re really sorry to hear that your experience with our website has been frustrating.
Your comments are extremely valuable, and we’ve passed them along to our technical team so they can review and improve these areas. We truly appreciate you letting us know, feedback like yours helps us make the experience better for everyone.
Kind regards,
Fanhome Team
THANKS FOR NOTHING FANHOME
It's been 3 months now with no shipments on my subscription. This whole subscription thing was a scam from the beginning, now I'm over $1000 into the kit and I'm just left hanging. The customer service at FanHome is terrible. Every shipment I've gotten so far has either been missing packs that were shown on the inventory list for the shipment, or they send me two of the same thing. When I email Fanhome, they just say that I can either wait, or cancel the subscription. It's looking like it will take 2 years to get all the packages for a 1 year subscription. That's if I even get it at all. It seems like the only people getting there parts on time are the YouTube builders who get their kits for free, and do nothing but shill for Fanhome / DeAgostini.
Well, after 4 months with nothing from Fanhome, I've finally canceled my subscription. Was at stage 90, and every prior shipment from Fanhome was either missing a part from the packing list, or doubled up on other parts. Looks like it's $1000 down the drain. Guess I'll just burn the parts I've got, what a total fiasco this has been. THANKS FOR NOTHING FANHOME
14 June 2026
Unprompted review
Reply from Fanhome
Dear Zauis,
Thank you for taking the time to share your thoughts, your feedback really helps us make things better for everyone.
Since we can’t identify your account from the details in your review, we kindly invite you to contact us through the email support@usa.fanhome.com.
That way, we can look into your situation personally and make sure you get the support you need.
We’d love the chance to help and turn this experience around for you.
Warm regards,
Fanhome
Please fix your order system
For two days, the website wouldn’t load
I clicked on by now and it went nowhere
The third day I was gonna try one more time and then I was gonna give up
And then it worked
13 June 2026
Reply from Fanhome
Hi Tim,
We are very sorry for the situation caused.
This was a technical problem that we have reported, and our team will contact you via email as soon as possible.
If you have any other questions, please let us know.
Kind regards,
Fanhome Team
Reply from Fanhome
Hi Nick Mell,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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