Fanhome Reviews 

They fixed my issue within the same day and we're very professional and helpful.

The program would have earned a 6 out of 5 stars last November, but the subscription has been completely suspended since then. Customer service has been excellent, yet ultimately powerless to resolve any of the issues. I understand and accept additional tariff fees, but the item count per shipment was reduced from four to three without offering subscribers a choice.

My last shipment arrived in November 2025. The next shipment was queued and billed but never shipped. I requested a credit, which was issued—only to be charged again in March for another shipment that also never went out. Those charges were eventually refunded as well.

I’ve ordered additional subscription items and used PayPal to secure a promotional bonus item. These costs are spread across multiple shipments, meaning some items are partially paid for and partially received. Despite the extensive delays, nothing has changed in the delivery process. They refuse to ship anything out of order, so I’ve been waiting in hopes that enough subscribers remain to keep the program alive. At this point, I genuinely don’t know anymore.

I don’t intend to cancel, because doing so would mean forfeiting the subscription add-ons I’ve already invested in. But I’ve stopped checking my subscription page and no longer follow updates on social media. It’s disappointing that a program with such strong potential will likely never be completed. Even if it does resume, the original 24‑month timeline has already been extended by at least a year.

I would have subscribed to at least two additional programs if my confidence hadn’t been shaken by the Marvel Movie Museum Collection. To make matters worse, they block customers who try to share negative experiences on Instagram and other platforms, which misleads potential subscribers. I wouldn’t be surprised if I’m penalized for sharing honest feedback, but it’s the truth.

I simply want the program to resume, be completed, and maintain some level of continuity during item shortages. I want to be a paying customer! Seven months is an extremely long time to wait for anything—and I haven’t even received a postcard, so I am also losing hope. The same tariff, warehouse relocation and excessive demand responses have been provided for this entire journey.

I am afraid of being blocked or blacklisted for complaining about anything as I was apparently blocked from the US Instagram account and now I can’t even see any updates. My son has to relay the messages. There have to be others in my situation. I have not progressed beyond shipment number 14, item 48 paid for on November 25, 2024. My account ends in number 62026. I have multiple customer service requests that have been politely and diligently answered but those kind people weren’t able to improve my situation. Thank you Dennis
I hope you get to read my reply in the form of an updated comment. That is the very same email that I have been using in addition to web page support. Why or how would another email be treated any differently? Thanks again, but things will remain the same unless you actually attempt to fill you back orders or figure out a way to continue subscription programs with the common practice of back order management. I hope you can change but have a lot to overcome, so simply resuming the program without the ability to catch up for missed shipments does nothing to improve our relationship, it just restores and extends a shaky one.

Here are the order numbers
Shipment 15 order # fb90242466-00015-R
Shipment 16 order # fb90242466-00016

I have also signed up for the additional Iron Man helmet set which is not reflected in the subscription summaries but has not been completed and a helmet is anticipated to be included in the next shipment. I am also on the PayPal plan which is supposed to have a large Captain America shield reward, but I am not sure what shipment it is scheduled for. Thank you

I received another professional, polite and prompt reply from Ergi. Ergi provided assurances but without any specifics. I still don’t know what is causing the extended delay or when it may resume. I asked for any available future subscription items to be sent to continue progress and not risk future outages, but already know that there is a strict policy against this. Thanks for the responsiveness. I want to be a paying customer, but still have my doubts if it will ever resume. I will be looking to buy second hand items and artifacts from other sources if this undefined indefinite delay goes on any longer. I hoped you turn this fulfillment nightmare around and get the loyal customers that your great products can earn. Thanks again. Dennis

all good, fast and perfect

Fanhome has a great selection of products, I recently ordered the 1/6th scale of the 1989 Batmobile, waiting on my second shipment and decided to order the 1966 Batmobile to add to my collection, all around great service

Up to now everything is fine.
Its only a start of my journey

Easy site to use and the products are well worth the money

Really wanted the Excelsior II model, finally got it, and the model looks great. Thanks Fanhome!

I am quite happy with fanhome very helpful no problem at all always there to help

Very easy to sign up & when you have an issue they are quick to reply however that's pretty much where the positivity stops. When they respond to your problem especially around late deliveries they have no answers! The build schedule is unreliable, it took 3 months & 2 attempts to get a replacement damaged pack. My deliveries are currently 2 months late & they have no idea when they will get them to me. When you log in you can't just sign up to another build & the UI is clunky. I was hoping to start another build but they stopped selling it with no warning! Other brands that sell this kind of model email to warn you it will be ending soon which is much better than leaving a customer/potential customer unhappy at losing out. Not what you expect from a company that's been doing this for over 20 years (Fanhome is just De Agostini for the UK).

Anila was very quick with their responses, and presented little to no challenges when resolving my issues with replacement parts.

I am still waiting on these parts to arrive, but accept this may take a couple of weeks.

Providing these arrive in a timely manor, I'm so far very pleased. :)

I would give Fanhome a -1,000,000 if it were possible. They lie about their products. They have no supply chain and cannot provide the items you order. They lie about changing their warehouse or whatever as the cause of the dealy, but simply do not ship anything so you will be stuck with a 1/3 completed project (R2D2 in my case). Total Scam. Avoid at All costs. Should be investigated for their practices.

It was so easy to sign up for the John Wick Mustang. Im so excited to get into this

It was easy and they answered the right questions can’t wait to start building

Easy ordering and very quick delivery, no problems at all.

BUYERS BEWARE. My wife ordered me to of the fanhome kits. The r2d2 build and the millennium falcon build. Both subscriptions were plagued by frequent back orders of steps. These back orders would take anywhere to 3 and 5 months to resolve, but the kept sending me subsequent steps that I couldn't do anything with until I received the steps that had been on back order. If you call in all you get is a generic response the items are out of stock and will be shipped when available. So I waited until all steps were delivered before completing my builds. I got to near the end of the falcon build and an incorrect part was sent, I called for replacement and of course it's on back order and it's been nearly 2 months and still no delivery. For my r2d2 build it is complete, but it doesn't work. I called in for technical support, and the customer service reps will give you a chat feature for WhatsApp or an emailfor you to send a message to. The chat is an ai bot that is no help. I had uploaded a video of what the r2d2 is doing and the customer service rep said they would forward it to the appropriate dept for review and they would email a solution. At this point that has been almost 2 weeks ago and still nothing. For the amount these builds cost they should have dedicated teams to quickly respond to issues but they do not.

All questions were answered quickly, the only problem was having to have a whole issue just for some glue but appart from that everything was answered very promptly and straight away.

There speedyness of the service and the great quality of the product.