EzyBook Reviews 

Never again.We wait more than 1,5 hour for transfer.Never again

Poor and bad behavior,
Expected waiting time more than 1 hour after landing.
Not responding to the phone call when you landed.
Never will use this company for sure.

Absolute shambles.
I paid for a meet and greet.
Not only do the number they provide not answer the phone for over half hour, the customer services don’t answer full stop.
The online chat system does not work.

We arrived at the airport, to the drop off zone to be told we have to drive 15 minutes away to the long stay car park at the station.
So not only have we paid for the meet and greet, we have now had to pay for the drop off zone.

The outrage continues, we drive out to the station as directed, essentially to pick up a driver to drop us off BACK at the airport drop off point.
Meaning we now have to pay twice for the airport, we booked with over an hour to play with and now we are late.

THIS IS NOT THE SERVICE I PAID FOR.

Disgusting service, rude employees.

Do not book through these guys. It’s a scam.

⭐ Absolutely Disgraceful Service – Avoid This Meet & Greet

I honestly cannot believe how badly my car was treated by this meet and greet service. The whole experience was absolutely shocking from start to finish.

When I handed over my car, it was clean and in good condition. When I got it back, it was covered in dust, dirt, leaves and bird shit. It looked like the car had been left sitting outside somewhere completely neglected. This is supposed to be a professional airport meet and greet service, yet my car was returned to me in a disgusting state.

I paid for a service that is supposed to make airport parking convenient and stress-free. Instead, I came back from my trip to find my car filthy and clearly not properly looked after. There was absolutely no care or attention given to the vehicle.

The customer service was just as appalling. I emailed them to complain about the condition my car was returned in, and they didn’t even have the basic courtesy to respond. Not even an acknowledgement, apology or explanation. Completely ignored.

If you are trusting a company with your car while you are away, you expect it to be treated with basic care and respect. Instead, my vehicle was returned covered in dirt, dust, leaves and bird droppings, and then my complaint was simply ignored.

This is completely unacceptable and extremely unprofessional. I would strongly recommend thinking twice before leaving your vehicle with this company.

For me, this was a terrible experience, and I will absolutely never use this service again. One star is honestly more than they deserve.

Very good service from Premium Parking. They did exactly what they said they would do, and everything was straightforward and well organised. The parking location also looked safe and secure, which gave me peace of mind while I was away. I would definitely use them again and recommend them to others.

Dont use this parking ,we were an hour early for picking up our car at stanstead airport 1pm ok we had to wait till 2pm ,come 2pm they said 15 mins rang them after 30 mins ,they said 10 mins ,30 mins later they said 8 mins 25 mins later rang them gave reg ,they hung up ,rang them 15 mins later ,they said our car is at green parking not orange parking were they said it would be and just left the keys on the wheel ,proper cowboy company that runs on a shoe string and just dumps your car anywhere ,rude ,incompitent ,and just crap nearly 2hrs to collect our car as long as our flight back from croatia ridiculous ,dont use

Hidden additional costs, difficult cancellation process, a large amount deducted, waiting time for a refund and the need to remind about your case, despite a good impression during the first booking, this time I am disappointed.

I have literally picked up my car from Heathrow Airport.
No customer service from the driver
They disconnected my dashcam.I wonder why?? took off my steering wheel cover and left it on the floor in the car
There is also a red scuff on my white car which I noticed after the driver left.
The service was awful
DO NOT USE THIS COMPANY !!!

EZY-413070 Stanstead parking service was satisfactory although levy charges were not disclosed until I received my confirmation email, collection of my car went well, and delivery back to the airport had some confusion and delay. My biggest issue was that my wallet was taken out of my centre console of my car. The wallet had nothing of value in but had huge sentimental value to me. I have called the customer complaints number who refused to speak with me and hung up the phone, I have also sent an email to which I have had no response! No supprised there.
I will never use a meet and greet service again.

I would strongly advise others not to book with this company.

On 05/07/2026, around 30 minutes before arriving at the airport, I called as instructed under their Meet & Greet procedure. Instead of directing me to the airport terminal, their staff told me to drive to their parking yard. When I explained that I had booked and paid for a Meet & Greet service, I was told that, due to "security reasons," I had to leave my car at their yard and use their shuttle bus to the airport.

As I was already running late for my flight, I had no realistic choice but to follow these instructions. This was not the service I had booked or paid for. It caused unnecessary stress, wasted time, and the inconvenience of transferring luggage while travelling with my wife and our one-year-old child.

When I returned on 11/07/2026, I contacted the company after collecting my luggage. I was informed that I had accidentally booked my return date as 10/07/2026 instead of 11/07/2026, and I was required to pay a £20 late fee. Although I felt this charge was excessive for one extra day, I accepted that the booking error was mine, paid the fee immediately, and sent proof of payment.

I was then instructed to wait at Bay M at the airport because the driver would supposedly return my vehicle there. After waiting with my exhausted wife, our one-year-old child, and three pieces of luggage, the driver called and informed me that I would actually need to take their shuttle bus back to the parking yard to collect my car.

At that point, it became obvious that the company had never intended to provide the Meet & Greet service I had paid for Both the drop-off and collection were handled as a standard park-and-ride service, not Meet & Greet.

I submitted a formal complaint to their complain email address but never got a reply.

I paid for a premium Meet & Greet service but received a completely different service without any prior notice, refund, or option to cancel. The lack of communication, poor customer service, and failure to honour the booking made the experience extremely stressful.

I would not recommend this company to anyone, especially families travelling with young children. Avoid booking with them.

Trust pilot it should give us an option to rate companies in negative as sometimes they don’t even deserve one star. Horrified experience twice now within a few days.

Avoid them!
I almost missed my flight because they didn't leave until they overfilled their van I booked my parking at 3:45,we left at 4:30.Luggages down by our feet and i had to have my 7 years old on my lap as they took too many people onboard.
On the way back wasn't much better,over 30 minutes wait again overfilled the seats,than they didn't find my car,another 40 minutes wait.None of them said sorry.
Never again.Avoid them

Do not use this service. They use awful companies who have no history and run multiple parking companies under various names.

My Car Care Limited owned by Muhammad Mashood SAQIB and registered to his flat address failed to show up and privde the service. DId everything required but was not interested at all when speaking to him on the phone and questioning why he hadnt shown up after more than 70 minutes. Complaint has gone in but seems I get a reply from either so small claims it is. Luckily i was able to book Stansted short stay at 440am for over £100 otherwise I would have missed my flight. DO NOT BOOK WITH THESE GUYS

From start to finish, this company were shockingly awful at Heathrow Airport.
Additional charges left right and centre. 2 hour wait time for the car to be returned despite pre calling on both occasions. Then charged additional to drop off and pick up the car £8 on both occasions. The car on return looked like it had been stored in some sort of scrap yard. Disgusting attitude from all that worked there. NEVER again.

We waited over an hour and a half for our car. Multiple different numbers phoned us, who were lying, saying they were leaving. The guy didn’t even apologise on arrival and there was a little scuff on the side of our car. Wouldn’t recommend this company to anyone.

Avoid at all costs. I used company a couple of years ago for Heathrow parking and all ok.
However this year I booked for a holiday in May which was cancelled. So in March I asked for a refund. I have since sent about 60 emails, chat on line and called 28 times. The main number on website does not exist. The mobile number is for drivers so they can’t help .
I have had 2 replies to emails, one in March advised I would receive refund in 14days, one in June saying technical issues and to submit my bank details again and a refund would be issued in 48 hrs. Now end of July and still no refund, no replies to my continued emails and when I call put constantly on hold then cut off.
If your booking goes ahead probably ok but customer service is absolutely non existent so beware! A sham

second time using this service, I'm very pleased. Fast and no issues

We booked Ezybook meet and greet. Before you book this please read the following:
It’s not meet and greet. We phoned the number on the morning of the booking and they told us to drive to an area of wasteland in the middle of Luton. Parked the car and had to take a shuttle bus to the airport. Then a ten minute walk to the terminal. What a con. On arriving back to Luton to today. We phoned the number and they told us it would be 40 mins and to meet at Row D in drop off. Approximately 1.5hours after landing our car turned up after chasing the company on the number provided. The driver then asked to be dropped at the holiday in express. DO NOT BOOK THIS COMPANY. Absolutely a rubbish service for £45. I have asked for a refund and no one has replied

I am still waiting for my refund .I should get it in April.

On the quote received, it does not mention the extra £10 on dropping off and picking up the car. The cost was actually £13 and not £10. I contacted Ezy Book and they asked me to contact them upon return, which I did and then emailed them again with no reply. Please check before you book, I won't be using this company again