Expat Tax Online Reviews 1,874

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, helpfulness, and positive attitude. Many people appreciate the outstanding customer service, noting the personalized and understanding approach, as well as the prompt response times to their queries. The overall user experience is frequently described as smooth, efficient, and easy, making complex processes feel straightforward. However, some customers mentioned that the turnaround time for their tax preparation was not as quick as with other providers, and a few found the web portal initially challenging to use. Additionally, a small number of returning customers reported a less favorable experience when complications arose, indicating that while the service is generally excellent, occasional issues can occur.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the smooth, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, reliability, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the responsiveness,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and timely... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more

Rated 5 out of 5 stars

Expat Tax Online have been great. I was dreading completing the forms, but they made it very straightforward. Geraldine was great at supporting me through the first part of the process and didn’t mind... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

As alwaysI wholeheartedly recommend their services

As always, the service was nothing short of outstanding. Jean and the entire team were incredibly helpful—professional, responsive, and timely in getting my taxes filed. This was my third year working with them, and once again, they exceeded expectations.

They guided me step by step through the new platform, clearly explaining what information was needed. Their rates are very reasonable compared to others, and their support—especially over email—was prompt, thorough, and professional throughout the entire e-filing and FBAR process.

I wholeheartedly recommend their services to anyone looking for reliable tax help and will continue working with them for years to come!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Jean and Aya were super helpful

Jean and Aya were super helpful! This was my first time using an entity to help me file my taxes and they did not disappoint. Extremely helpful, asked the right questions, subject matter experts in every corner and information area required, guided me step by step to what information is required and very reasonably priced vs the rest. And most importantly , extremely responsive and professional by email!

I would recommend them to anyone and will be using them every year moving forward!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! The team I have been working with for years is very professional and timely in getting my taxes filed.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Renunciation review

I used Expat Tax Online for a renunciation package, several years of returns and FBAR's (ouch!). Geraldine and the team were responsive, super helpful, patient, the price was very reasonable and client systems all worked. Hoping there are no shenanigans from the IRS in which case I will be 100% happy.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

The team at Expat Tax Online were very…

The team at Expat Tax Online were very helpful in getting my taxes done on time and efficiently. Interactions were very good and the whole process felt smooth and well-organized. They were quick to respond to questions, explained things clearly, and took the stress out of dealing with expat tax requirements. I really appreciated their professionalism and attention to detail. Ulebert was instrumental in getting all the heavy lifting done. I’d definitely recommend them to anyone looking for reliable, friendly, and efficient tax support.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Round two, much the same!

For the second year running I had the opportunity to work with Jeff and Jean while filing my US tax return and as always the process was faultless. They were quick to get back to me on any of my questions and were attentive throughout the journey. Looking forward to working with the team again soon!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

ETO is a tax filing stress reliever

Why?

A big reason is/was the pre-filled tax questionnaire.

Another reason is/was the regular updates and reminders.

And now, most recently, the updated portal.

Really, the overriding plus is the fact that ETO helps to alleviate the stress of filing as a US citizen abroad.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Expat tax return experts

Jean, Pauline and Clark guided me through my taxes once again. Cordial and timely with their updates and prompt with filing. Taxes done accurately. Won't hesitate to use again in future.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Regina was very helpful. Great communication and very friendly. Definitely will use their service again.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Stress-free tax filing

This is my third year filing with Expat Tax Online and I look forward to many more. Andrea was very helpful and happy to answers any questions I had. For an anxious person who stresses about taxes, you couldn't ask for better. They were professional, friendly and always willing to go the extra mile. I would recommend!

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Geraldine and her team made my…

Geraldine and her team made the entire experience effortless and completely stress-free. From start to finish, she was warm, clear, and incredibly supportive, guiding me through every step with ease. The communication was outstanding, and I genuinely couldn’t have asked for a better experience with anyone else.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

From the onset, Jennie was a great communicator. As I moved on, Ulebert was overseeing my process and communicating regularly. When I had a question, Ulebert has been fantastic in getting back to me and that’s a wonderful thing. What a great experience!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Well worth the cost for high-quality

I have used ExPat Tax Online for several years, and each year the process is faster and simpler for me. Geraldine Mendoza made my 2024 Tax filing easy and stress-free. Thank you ExPat Tax Online and Geraldine!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Working with Expat Tax Online has been the best decision I have made regarding my tax obligations

Working with Expat Tax Online has been the easiest and most efficient experience I have had, and I am happy to trust all of my tax affairs in their capable hands. My tax agent, Geraldine, has been nothing short of amazing! Her communications have been clear, timely, friendly, and even the gentle reminders have been so appreciated, given my very busy and often hectic lifestyle. I am so grateful to Geraldine for making my whole tax experience so seamless from start to finish.

25 July 2025
Unprompted review

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