Expat Tax Online Reviews 1,874

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, helpfulness, and positive attitude. Many people appreciate the outstanding customer service, noting the personalized and understanding approach, as well as the prompt response times to their queries. The overall user experience is frequently described as smooth, efficient, and easy, making complex processes feel straightforward. However, some customers mentioned that the turnaround time for their tax preparation was not as quick as with other providers, and a few found the web portal initially challenging to use. Additionally, a small number of returning customers reported a less favorable experience when complications arose, indicating that while the service is generally excellent, occasional issues can occur.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the smooth, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, reliability, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the responsiveness,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and timely... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more

Rated 5 out of 5 stars

Expat Tax Online have been great. I was dreading completing the forms, but they made it very straightforward. Geraldine was great at supporting me through the first part of the process and didn’t mind... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

American expat in Australia - Complexity made easy

As an American who lives in Australia long term, the US global tax system means that tax time is always somewhat complex. Expat Tax Online manages that complexity with ease and precision.

Communication and responsiveness from the friendly and professional team was great as usual.

I’ve dealt with them for a number of years including filing late, multiple returns, and increased complexity in my tax situation. The online portal makes things relatively straightforward to manage.

10 November 2025
Unprompted review
Rated 4 out of 5 stars

Service is good

Service is good, though, I do feel like the service level and attention has decreased after a couple of tax returns.
I am not sure why I pay the same amount for tax return and FBAR even though less work is required.
Thanks Julie

1 October 2025
Unprompted review
Rated 5 out of 5 stars

i've used expattaxonline for several…

i've used expattaxonline for several years now and it's always pleasurable to deal with their staff.. this year in particular Ronald and Roshiella. always prompt responses to my questions and the filing is done in a really timely manner. highly recommend.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Incredible response time

Incredible response time, never made me feel like any questions i had were too dumb or silly. 100% worth the money & I will be using this service again in the new year

30 October 2025
Unprompted review
Rated 4 out of 5 stars

I was very pleased with the service from Ronald.

I was very pleased with the service I received from Ronald De Ocampo at Expat Tax Online. He was professional, efficient, and responsive throughout the entire process. Ronald explained each step clearly and ensured that everything was completed accurately and on time. I appreciated his friendly and reliable communication, which made the experience smooth and stress-free. I would confidently recommend his services to anyone needing expert support with their U.S. tax filings.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Thorough and Supporting Tax Consulting

I have worked with Expat Tax Online for several tax returns in the past, and was comfortable with using them again for a multi-year project. They had to wait for closure of data, due to my unique reporting circumstances, but they never complained and just persisted to support the preparation of my returns. Geraldine and Roshiela have been a pleasure to work with.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and professional

This company, and specifically Ulebert, were professional and efficient, making the process easy and pleasant for me to follow. I always received clear instructions and quick responses to any questions I had.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Ulebert took care of my tax return

Ulebert took care of my tax return. It was quite a complicated process for me because I had to get hold of old bank accounts. Steep learning curve. Ulebert was polite and patient throughout. It took longer than I thought, but in the end Ulebert pulled it all together quickly and I am delighted that I am now up to date with my tax returns.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I had a warm and nurturing experience…

I had a warm and nurturing experience with Expat Tax On Line. Not particularly computer savvy, and extremely hard to reach when travelling for work, Ulebert Dacayanan never dropped the ball. The patient and gentle nudges navigated me through the process to eventual completion in a timely manner.
A big thank you to the team.

11 October 2025
Unprompted review
Rated 4 out of 5 stars

Very helpful

Great service - have used it for many years - Thanks Jean.
Unfortunately we missed the dealine for filing an extension this year. Please send us reminders for that. We get so many ohter friendly reminders from you ;-)

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Expat Tax Online have been great

Expat Tax Online have been great. I was dreading completing the forms, but they made it very straightforward. Geraldine was great at supporting me through the first part of the process and didn’t mind how many questions I asked, dealing with them quickly and professionally. I’m very relieved they will be helping me with the next stage too.

2 October 2025
Unprompted review

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