Expat Tax Online Reviews 1,832

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding the user-friendly online portal and comprehensive questionnaires. Reviewers are particularly impressed with the quick response times to their queries and the smooth, stress-free process. However, some customers also noted that the turnaround time for their returns was not as quick as with other providers, and a few felt that the service level and attention had decreased after several tax returns. Additionally, a small portion of people found the web portal a bit challenging to use initially.

What people talk about most

Service

Consumers consistently report positive experiences with the service. Many reviewers praise the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the... See more

User experience

People report positive experiences with the user experience. Many customers found the process... See more

Based on these reviews

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

Getting the tax return completed proved fairly painless. Andrea kept us up to date in an efficient & timely manner.......so many thanks to her for this important process. Questions asked were promp... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more

Rated 5 out of 5 stars

I moved overseas 8 years ago and didn’t realise my tax obligations to the US. Expat Tax Online so seamlessly helped me get back into compliance with the IRS. They thoroughly covered all financial base... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

This is the third year that I have used…

This is the third year that I have used this service to file my taxes. Being a senior and limited computer knowledge, I thought it would be impossible. This service provides an customer representative that provide help if needed. My thanks to Anna Dale, for the help each time I emailed her.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Repeat customer

This is my fourth year filing my taxes with Expat Tax online and everyone I have dealt with has been super helpful . This year I had a few issues with the new portal they were using and I got prompt and friendly help from Pauline.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Consistently easy filing

Every year Expat Tax Online make filing my taxes and FBAR so easy. Pauline was so helpful and informative throughout the process. Thanks again.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended for expats looking for a seamless, professional experience!

Been using ExpatTaxOnline for a number of years now, and they consistently provide a great service! This year, our dedicated contact, Anna Dale, was absolutely fantastic. She did a great job of keeping us informed at every stage of the process and was quick to answer any questions we had. It’s a relief to have someone you can trust with filing your tax return every year.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service. Thanks Geraldine

Geraldine, who was the contact was helpful and very pleasant to deal with. She was always available to help.
Being the first time using Expat Tax Online I had many questions on the process which were answered quickly and all the service was efficient and informative. Extremely good value. I highly recommend Geraldine and look forward to dealing with her again.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Smooth process

Despite the onerous paperwork involved, including many FBAR forms, Andrea and the team made the process really easy to get through and helped every step of the way. The cost of preparing the return was much less than that of a competitor I had used in the past, and my refund was deposited into my account just over two weeks after the return was filed. I will definitely be using this company again next year.

11 April 2026
Unprompted review
Rated 4 out of 5 stars

First Time Expat Filing

I had never filed taxes as an expat before and was incredibly nervous going into the process, but this company made everything so smooth and organized from start to finish. I never waited more than 12 hours for a personalized response, which made a huge difference in easing my anxiety.

The tax experts were calm, professional, and incredibly reassuring—even when I felt completely overwhelmed. They explained everything clearly and made sure I understood each step, which I really appreciated.

Everything was completed on time, and all documents were easy to access and review. I typically dread filing taxes, but this was by far the most painless experience I’ve ever had.

Highly recommend, especially if you’re feeling unsure or filing as an expat for the first time!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Much better than Turbo Tax

I tried to use Turbo Tax, but since I no longer have a US address, I couldn't pay them.
Turbo Tax said my federal refund was $197, and I owed my state $744.
With Expat Tax Online, my federal refund was $995, and I owe $626 to my state. I saved $798 on my federal and $118 on my state!
They were thorough, timely, and reasonably priced.
I am very pleased!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Never disappointed!

I have been relying on Expat's tax services for the past several years and have never been disappointed. Communication is excellent at every step of the way, and my tax return is always prepared in a timely manner. This year, I was especially impressed with the new platform, which allows you to ask questions (and receive answers) immediately through chat while completing the questionnaire.

30 March 2026
Unprompted review

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