Expat Tax Online Reviews 1,869

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, helpfulness, and positive attitude. Many people appreciate the outstanding customer service, noting the personalized and understanding approach, as well as the prompt response times to their queries. The overall user experience is frequently described as smooth, efficient, and easy, making complex processes feel straightforward. However, some customers mentioned that the turnaround time for their tax preparation was not as quick as with other providers, and a few found the web portal initially challenging to use. Additionally, a small number of returning customers reported a less favorable experience when complications arose, indicating that while the service is generally excellent, occasional issues can occur.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the smooth, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, reliability, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the responsiveness,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and timely... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more

Rated 5 out of 5 stars

Expat Tax Online have been great. I was dreading completing the forms, but they made it very straightforward. Geraldine was great at supporting me through the first part of the process and didn’t mind... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

how to make filing US returns super simple, hassle free (almost)

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been.
5 years of returns filed without issue, very quick specific individual help available (Jennie Camarillo) to hand hold through the process. here's what to expect, here's what's happening now, this is what will happen next.... very clear blow by blow instructions on what we needed to do and in what format / where. very responsive whenever we had queries (and we had many!)

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Superb services

Superb services, quick and knowledgeable respond always! Thank you Jean Pring and Clark Stott to make our TAX return 2025 easy and efficient.
We are long time clients of Expattaxonline and always happy with the results.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

The new system is great!

The new system is great. Being a returning customer, last year's info was carried over and saved so much time. The team also lets you know whenever progress is being made on your taxes. I would highly recommend!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Always a great service

I've been using Expat Tax Online for years. They've remained consistent and efficient.
This year, Anna Dale was supporting me and there was a new system in place. The forms were easy to follow and fill out. Anna kept me updated along the process and was always quick to respond when I had any questions. I will continue using their service.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication. Answered all of my questions clearly and precisely in a timely manner. Courteous, well-informed and easy to work with.
Would highly recommend this Company.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

The service is great

The service is great. The team are very quick and efficient. Friendly and very helpful. I always have the best experience.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I'm a returning customer to Expat Tax…

I'm a returning customer to Expat Tax Online because their customer service is always on point and helpful. Filing taxes with them makes my life way easier, especially when they answer my questions in such a quick manner. Hoping to return next year!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Expert Guidance, Timely Responses, Clear Answers

Getting compliant with the IRS can be a gruelling, painful experience. Expat Tax Online cannot change that. What they can do is provide expert guidance, timely responses, and clear answers to complex questions. My own situation was particularly arduous as gathering the necessary records and information took much longer than the average case. Expat Tax Online was there every step of the way, patiently guiding me to the destination. Their response times are especially impressive. Almost without exception, my emails were answered within an hour. Five stars, and a wholehearted recommendation!

16 February 2026
Unprompted review
Rated 2 out of 5 stars

Everything is fine until there are…

Everything is fine until there are complications. At which point the drop you like a hot potato.

6 February 2026
Unprompted review
Expat Tax Online logo

Reply from Expat Tax Online

Thank you for taking the time to leave a review.

We’re genuinely sorry you feel this way, but it’s important to clarify what happened for anyone reading this.

The IRS rejected the Streamlined application because IRS notices already existed for tax years 2013 and 2017. Those years were not prepared by us, and we were only informed about these notices two days after the Streamlined submission had already been sent to the IRS.

Unfortunately, the Streamlined Amnesty program has very strict eligibility rules. If prior IRS enforcement activity exists and isn’t disclosed upfront, the IRS will automatically reject the application — even if the later tax returns (2021–2023 in this case) were prepared correctly.

Had we been made aware of the earlier IRS notices from the outset, we would have advised a different compliance strategy and avoided this outcome entirely.

We never “drop” clients because of complications. Our advice and ability to act correctly depends entirely on receiving complete and accurate information at the start.

We’re always happy to help clients move forward when the full facts are known, and we regret that this situation arose.

Rated 5 out of 5 stars

Another excellent experience

I’ve once again had a great experience. The team are friendly, the communication is prompt and clear, and the online portal with different sections makes working through everything a bit easier. Very thankful.

6 February 2026
Unprompted review

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