I was paying for this service since 2021 and in October 2025 by children came to me to say that they have no use of this service anymore and I decided to cancel in December 2025. I called Exemplar... See more
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I’d give no stars but that’s not an option. The product may be ok for some people. but bullying people into continues payment is immoral and I think maybe illegal. Definitely sneaky. Don’t pay if you... See more
Company replied
Really happy after first few Weeks of using the application giving us a much better structure to the weeks home learning experience Roman was not very enthusiastic yesterday about the use of ex... See more
Company replied
Very good home education tool. We’ve enjoyed the short yet very efficient learning style and testing. I would highly recommend! The price is perfect for families that need to educate their children wi... See more
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Company details
About Exemplar Education
Written by the company
Designed by teachers – Used by schools – Loved by students.
The very best in home-based tuition to build your child’s confidence and competence in these two core subjects.
Educating, engaging and helping students achieve academic success and self confidence.
Ensuring that our children receive the very best of education is vital. Exemplar provides a comprehensive teaching and support system designed to select, check and progress lessons, all based around each child’s ability level and pace of learning.
Contact info
Prospect Court, West Lane, ME10 3TA, Sittingbourne, United Kingdom
- 0800 048 8692
- trustpilot@exemplar-education.com
- exemplar-education.com
2.0
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The call was very much helpful…
The call was very much helpful communication was amazing and wonderful
1 April 2022
Unprompted review
Reply from Exemplar Education
Hi Suheyra, Thank you for your review. It is great that we have been able to help you. Please don'thesitate to contact us again if you need anything further.
Nothing bad to say
Nothing bad to say
My child loves doing her work
Staff are nice and friendly
They are there if you need them
31 March 2022
Unprompted review
Reply from Exemplar Education
Hi Maria,
What a lovely review. We really couldnt ask for anything more. Keep up the hard work and we look forward to speaking with you when you need us again 😃
First review
Really happy after first few
Weeks of using the application giving us a much better structure to the weeks home learning experience
Roman was not very enthusiastic yesterday about the use of exemplar but we insisted he sticks to the routine
Rafaels been rewarded for his Gold certification
Plus during the last three weeks at school
Roman achieved greater depth understanding in his English subjects
Rafael achieved great depth in Maths subject on angles
Thanks 😊
29 March 2022
Unprompted review
Reply from Exemplar Education
Hi Louisa,
Thank you for your lovely review. It is fantastic to know that your sons are getting on so well and that your perseverance is paying off. Please keep up the great work, it really is worth it 😀
Very helpful
29 March 2022
Unprompted review
Reply from Exemplar Education
Hi Ayesha,
Thank you for your 5* review. It is fantastic to hear that you are finding the programme very helpful. We look forward to continuing of being service to you and your family
We started Exemplar for our 6 year old…
We started Exemplar for our 6 year old who was struggling in Maths at school. Exemplar has really helped her understand the basics of maths and we are able to help her more at home knowing what she is learning. We got feedback from the teacher that she is doing loads better.
23 March 2022
Unprompted review
Reply from Exemplar Education
Hi Mintu,
That is fantastic news, we are so pleased that your daughters maths is improving and that you are finding the parent portal useful. We know that your daughters understanding and confidence will continue to develop as she moves through the programme and we look forward to issuing her certificates of achievement in due course. Keep up the great work 😀
It has been a great days with…
It has been a great days with exemplar. The experience with the teacher is so impressive and the kids enjoy their lessons.
23 March 2022
Unprompted review
Reply from Exemplar Education
Hi,
We are so pleased that you have had a great day and a great experience with the teacherline. We look forward to continuing to assist you and your family in the future.😀
My kids have been doing Exemplar work…
My kids have been doing Exemplar work for a few minutes then now. We have done home schooling for about 3 years now and I have to say exemplar is the beat home schooling. We can see where they are at and know that the level of work they are doing is the best for them. Personalised to their knowledge.
23 March 2022
Unprompted review
Reply from Exemplar Education
Hi Nyla,
Thank you for your lovely review. We are so pleased that we are able to help your family with homeschooling and it is fantastic to know that you are finding the parent portal useful. Keep up the great work and we look forward to working with you moving forwards 😀
Very good home education tool
Very good home education tool. We’ve enjoyed the short yet very efficient learning style and testing. I would highly recommend! The price is perfect for families that need to educate their children without exorbitant costs and uncertainty about the quality. I’m very happy to have found this teaching and tutoring site. Lastly, the staff have been exceptionally helpful and friendly!
23 March 2022
Unprompted review
Reply from Exemplar Education
Hi Nrd.y.girl
Thank you for your 5* review. It is great to know that you are happy with the lessons and our services and that we have another happy family on the programme 😀
Excellent my children get in really…
Excellent my children get in really well with this
23 March 2022
Unprompted review
Reply from Exemplar Education
Hi,
Thank you for your review. We are very happy to hear that your children are getting on really well and we look forward to seeing them progress as they move through the lessons. Please don't hesitate to contact us if you have any questions or queries 😀
I feel a trial period of the actual…
I feel a trial period of the actual work on exemplar should have been given during the cooling off period or even a month as opposed to a short session with an online tutor/ salesperson as you can’t really see if it will be suitable for the children. You are then you’re tied in for a whole year even if it doesn’t work well for the children
22 March 2022
Unprompted review
Reply from Exemplar Education
Hi Charlene,
Thank you for your review. We are always happy to listen to customer feedback and suggestions.
Our freephone tutor line (to which you have unlimited access) means you or your child can speak one to one with a qualified UK based tutor who can help
with any questions regarding the programme, tips on motivation and setting a successful study routine, how to get the best from the parent portal, they can even help with school homework.
The parent portal means you are able to monitor and review your children’s progress at any time.
Our customer support team is dedicated to making sure that every child on the programme is able to succeed and they can help with any other questions or queries you may have.
We know from the thousands of happy and satisfied customers that we have helped over the past 30 years
that with regular use of the programme and the back-up services that we have in place every child is able to reach their full potential.
Please don’t hesitate to contact us on 0800 1777 999 if you need help with anything at all.
So far I’m happy with Examplair…
So far I’m happy with Examplair education
22 March 2022
Unprompted review
Reply from Exemplar Education
Hi Muna,
Thank you for your review. We are glad that you are happy with Exemplar so far and we of course would like to keep it that way, so please don't hesitate to contact us if there is anything we can help with.
I really appreciate Moonson he helped…
I really appreciate Moonson he helped and explained my child how to access and
Manage at this
Platform and she
Is
Happy now
21 March 2022
Unprompted review
Reply from Exemplar Education
Hi Maka,
Thank you for your review. We are glad we were able to help you and that you are now happy now and your daughter is now getting on well with the lessons.
PLEASE DO NOT SIGN & LOCK YOURSELF ON…
PLEASE DO NOT SIGN & LOCK YOURSELF ON AN EDUCATIONAL LOAN. If I could give Zero a review I would. There are so many monthly pay-as-you-go sites that you can opt-out of when needed. This company EXEMPLAR is a HOAX. They do not provide any quality material. The laptop which they provide is also a dummy. They have fleeced 4000£ and more in the name of education. See every bad review is always followed by 5-star reviews, possibly created by their own team. Just observe the pattern. I have just spoken to the loan company tried to lodge a complaint which failed. You continue paying as you cannot go through the hassles of the Ombudsman and court. That is the trick in all this. The finance company which offered education loans has nothing to do with EXEMPLAR so they are playing a safe game. Innocent parents like us get locked into it.
This is absolute robbery in the name of education.
See how promptly EXEMPLAR will reply for this complaint. Try calling them over the phone to discuss this, you will never get an answer. Save your time.
21 March 2022
Unprompted review
Reply from Exemplar Education
Hi Cookie Crumbs,
Unfortunately your review is simply untrue.
* Exemplar is not a hoax and we have thousands of satisfied students obtaining fantastic results on the programme.
*Exemplar is 100% aligned with both the UK National Curriculum and the Scottish Curriculum for Excellence
* The free of charge netbook that you were supplied is for use of the exemplar programme for which it is more than sufficient.
* We do not write Trutpilot reviews - all of our 5 star reviews are from genuine customers who are actually using the programme.
* We are more than happy to speak with our customers over the telephone on 0800 1777 999 or via email customercare@exemplar-education.com
*As with all companies that offer financial products we must adhere to very strict rules and regulations and, in fact, we go to extraordinary lengths to explain exactly what those obligations are for customers. Our processes and paperwork go far beyond what is legally required and are far in excess of what the Financial Ombudsman Service, Financial Conduct Authority and the Consumer Credit Act recommend. We do this to make families aware of the obligations they're entering into as we want to be transparent from the outset. We do offer a PAYG option for families that don't want a contract but our 15 month contract is the best option for most families as it keeps the monthly payments as low as possible. It is a contract, however, and therefore it is legally binding for both parties.
We are, of course, happy to honour our side of the contract and continue to supply you with access to our platform as we want your children to succeed on our programme as thousands of others do every week.
Absolutely excellent service & staff…
Absolutely excellent service & staff lessons are fantastic and IT support great would recommend to all family & friends
18 March 2022
Unprompted review
Reply from Exemplar Education
Hi,
Thank you for leaving this lovely review.
The team here are dedicated to ensuring that every family on the programme receives great service and that they are able to get the best possible results from using the programme.
Knowing that you would recommend us to your friends and family really is the best feedback we could ask for. Thank you again 😊
Helps my kids learn independently and…
Helps my kids learn independently and love to learn more now.
16 March 2022
Unprompted review
Reply from Exemplar Education
Hi Catherine,
Thank you for taking the time to leave us your review.
Feedback like yours, from families that are genuinely using the programme regularly and correctly and are seeing the improvement in their childrens maths and literacy skills is really what the team here at Exemplar are all about. It is fantastic to hear that the children are enjoying the lessons and are keen to progress. The hard work and effort they are putting in really is worth it. 😀
Really giving my son much needed…
Really giving my son much needed learning, confidence building gaps in his education, due to pandemic and ill health.
16 March 2022
Unprompted review
Reply from Exemplar Education
Hi Michaela,
Thank you for leaving us your 5* review.
It is through feedback from customers like yourself that are genuinely using the programme regularly and correctly that we know how succesful the programme can be. We are so pleased that your sons confidence is increasing with his learning and we look forward to helping him with his maths and literacy moving forwards.
I would recommend this company to…
I would recommend this company to anyone. Very easy for my daughter to use.
15 March 2022
Unprompted review
Reply from Exemplar Education
Hi Tina,
Thank you for your review. We really appreciate you saying that you would recommend Exemplar, there is no better recommendation than from a customer that is genuinely using the programme and seeing their childs progress.
Please don't hesitate to contact us if you need assistance with anything, and thank you again 😊
Amazing from day 1!
After finding out my sons grades were slipping before even finishing his first year at school, we realised that we needed some extra help. After a quick Google search we found Exemplar Education, we booked in for a free assessment that weekend. Dan Noble was the person we had a zoom meeting with was so helpful, understanding and answered all my questions. I thought that all of this amazing content and help it was going to be really expensive.. but I was wrong! It's very reasonably priced and comes with loads of extra help and guidance when we need it! I would highly recommend using this tutor service!!
15 March 2022
Unprompted review
Reply from Exemplar Education
Hi Natasha,
Thank you for taking the time to leave us your lovely review. Everyone here at Exemplar is dedicated to making sure every student on the programme has the opportunity to achieve their absolute best. We take great pride in their achievements and results and we are so pleased to be able to assist your son with his maths and literacy. Keep up the great work 😀and thank you again
Help
My experience with examplar
It could have been a good thing for someone to be here to help
I have send a message but refer me to called a number
It stressful and am coming back from schoo 4 eat rest before doing my assignment and when doing my work and come across the hard ones the time to call the number it very late.
I even decide not to dagain
I prefer going face to face on line class
15 March 2022
Unprompted review
Reply from Exemplar Education
Hi Peace,
Please contact our customer support team on 0800 1777 999 or email them on customercare@exemplar-education.com so that they can address any problems you are having.
there is not much smooth process to…
there is not much smooth process to speak to teacher through the website and also website works wiered sometime.
15 March 2022
Unprompted review
Reply from Exemplar Education
Hi Deepak,
Please contact our customer support team on 0800 1777 999 as soon as possible so that we can get any issues you are having with the website sorted out for you. The freephone Teacher Helpline, is available on 0800 999 5112 (4pm to 7pm Mondays to Fridays and 10am to 1pm on Saturdays). We absolutely can get this sorted for you and get you and your family getting the best possible results from the programme.
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