E-Wheels Sverige Reviews 5,257

Great bike, great app. Not so good instructions.

There should be a 0 star option, 1 star is too much for their customer service. Bought an Ebike from Ewheels , the infomation in the manual is very useless. Then I need some help about how to insert the battery in the bike, so I sent email to them asking for an very short instruction or video to show it.

Take a Battery out and insert it in, 30 seconds. send the video to customers' email, 30seconds. That's all I need.

And It took 2 weeks to commnicate with them. It is just like chatting with a very low level AI in whatsapp ,where you could only expect they could answer to you within 2 days. Yes you did not see wrong, , every sentence took them 1- 2 days to answer.

2 weeks full of excuse about why they cannot send the info to me. Like they are too busy. The time they use to write those useless emails can make 100 videos already.

I have never met any customer service like them, low efficiency and totally useless. This is 21 century, buy a telephon!

Fast and helpful staff with warranty claims.

Great and fast support!

Good servie. Fast delivery

Very Good. Thank you

Good customer services, fast replies,

Can't say anything else than terrible customer service..

Asked for parts status via email and was told the parts I needed was in stock (website said no stock), told them to provide payment info and that I'd need it asap only for them to take 2 weeks to answer, and just create order and payment with Klarna without asking me if I still need the parts.
Unfortunately this isn't the first time I experience this from their support.

the best scooters on the market. and the best customer service

Good service when problem with my kick-bike occured. Rapid response via email.

Top quality product (scooter in this case) for a great price. Their customer service was brilliant also. Responded very polite and supportive within 10 hours. Cannot rate that service high enough!

I bought an E2S V2 2022 - Long Range in June 2022. I've had it for about a year and a half when it started losing power and speed on the uphills.

I then contacted Ewheels who had exceptional customer service. I really want to emphasize how good the treatment was, not only did they solve my problem free of charge, Edvard who had the honor of having me as a customer, had a patience and understanding that cannot be thanked enough. I probably asked a million questions and concerns, but received the same pleasant and happy answers every time with explanations and help.

I can really recommend the product, the company and the customer service. Thanks again Edvard!

I am truly impressed by E-Wheels support who helped me when my package got damaged during delivery.

I received quick assistance and the supports all showed a very compassionate and professional manner resulting in a great experience where all my needs as a customer were satisfied. (Special shout out out to Edvard and Hannah who assisted me with the unfortunate delivery)

Because of this I cannot recommend E-Wheels enough, 10/10 would buy again!

Great service from Thea at customer service.

very good help from eweel with my problem..by Fabian

Best customer service! Very happy with the problem solving 👍🏼

I hade a problem with my kids e kick bike
Code E 10
And The support was good

fast and easy to get it fixed but one need to keep the package otherwise one can not sent the package away to get fixed
the postal may cost a bit unless it's something that's part of the garanti

I had a quick response and follow-up, to fix a minor issue. Thanks to Edward and Ewheels