Very helpful customer service. I'd lost my receipt but they helped me find it from the transaction history, so I could get my scooter fixed under warranty. It had taken in some water. Apparently it w... See more
Company replied
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See what reviewers are saying
Got the motor on my scooter replaced under warranty. But only after a lot of error testing and documenting on my part. Writing failure descriptions, taking pictures, disassembling the scooter, remo... See more
I was looking for a battery to my E-scooter but all I found was a battery that did not fit. After calling the support a couple of times I realized that I had do click on "Configure" and then I could... See more
Company replied
I bought a 30 km/h E-scooter for commuting purposes at E-wheels in Sisjön Gothenburg At home I noticed it only hit 20 km/h and so I placed a ticket to the E-wheels support same evening, it was... See more
Company details
Written by the company
Skandinaviens största återförsäljare av el-sparkcyklar. Vår virksomhet ble startet i Drammen, Norge i 2014 och sedan dess har E-Wheels levererat en stor del av Nordens små elektriska fordon och anses vara en pionjär inom det gröna skiftet. Har du köpt en produkt och behöver hjälp? Skicka oss ett mail på: mail@ewheels.se så hjälper vi dig
Contact info
Datavägen 31, 43632, Askim, Sweden
- mail@ewheels.se
- ewheels.se
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trustworthy support
Trustworthy support and when they could help me with the technical issue I could just switch out the scooter at the store.
13 February 2024
Unprompted review
I was in need of some new parts and…
I was in need of some new parts and they send it to me whid out any cost .
20 February 2024
Unprompted review
Terribly difficult form of return
Terribly difficult form of return, unclear information, hopeless customer support. I usually don't do rates in net, but this time it was just too much.
14 February 2024
Unprompted review
Quick assistance
Quick assistance
Thea was very helpful in solving a delivery problem after Postnord (not E-wheels) lost my parcel.
14 February 2024
Unprompted review
They are so bad!
They are so bad!! Never gonna buy from them again. They dont tell you the terms instead give a charge. Bad communation. They answer in wrong languege.
13 February 2024
Unprompted review
Reply from E-Wheels Sverige
Hi,
Thank you for your review. In your case, we are simply adhering to standard procedures and rules.
Regarding your electric scooter, please be aware that our user manuals clearly state that any modifications made to the scooter will void the warranty.
While we understand the desire for personalization, it's important to note that warranty coverage is designed to apply to the original, unaltered product. Unfortunately, any changes or modifications, as stated in our user manuals, result in the forfeiture of warranty rights.
We are here to help, but in this case it will not be covered by the warranty.
Customerservice
Good, fast customerservice. As well as quick feedback by email.
8 February 2024
Unprompted review
Very quick and easy help
Very quick and easy help. Got response the same day and it was solved the next day.
6 February 2024
Unprompted review
Sturdy bike with potential.
Customer service was excellent. Things about the actual bike. I strongly dislike the facto that i must adjust the gear system before ridning it. I just want to pack upp, installe tire, handled and SEAT the go out and ride! Thank you for sending the parts for free when it broken but they shouldnt have because it shouldnt have been done by the factory. The small plastic clipps that locks the wires to the framme sucks honestly, and to me it feels sheep for a bike that costs almost 19000 kr. The engine optimizing i bought with the bike for 1500 kr is stupid and should come automatically with the bike for free. Every tool i need for upkeep, for example thighten the seat. should be in a box that connects to the bike, especially given the price. I installed the front splash guards the highest i could and it still grinded against the tire. The handle feels lose and it honestly cant be tightened any more or i will break the screws. Besides that i like the bike, it feels sturdy and worth the price. The helping of the electeric engine feels great!
22 November 2023
Unprompted review
Fantastic service and a big thankyou to…
Fantastic service and a big thankyou to Alex at customer service. Always polite and very professional. The scooters are very good and well priced. Highly recommended to buy from E-Wheels
2 November 2023
just great
just great!
the support i fantastic, quick response and very reasonable.
I would buy from E-wheels any time
24 October 2023
Unprompted review
Laura delivers excellent custome…
Laura delivers excellent customer service. She assisted me consistently until my issue was resolved, with more than 10 emails exchanged. Thank you so much for your outstanding support
19 September 2023
Unprompted review
Best service in the industry
Absolutely the best service in the industry. They answer your letters immediately and send all the information you need. I had a problem and they fixed it. New battery sent, no questions asked.this is the kind of service that will make me a repeat customer. I am already planning to purchase another electric scooter for the motor home.Than you E Wheels.
25 October 2023
Terrible… defect scooter and shameful ‘customer service’
Terrible… I received faulty scooter. The company did not want to arrange a shipping label for the return. They actually tried to lure us into a trap that would make it possible to reject our wish to cancel the purchase.
E-Wheels has 21% 1 star ratings😱.. that equals 6-700 deals gone terrible wrong. Dont be the next in line..
You cant call them and non excisting customer service besides email, that never adresses the actual problem. Doing more than 900m on scooter will void your right to cancel purchase(you’re not allowed to test scooter,not allowed to find out that it’s faulty)Stay far away from this terrible business. The worst experience I ever had with a company..Warning, just don’t do it ..
16 October 2023
Unprompted review
Reply from E-Wheels Sverige
Hello Dear customer
We sincerely apologize for the awful experience you've had with our product and customer service. This is certainly not the level of service we aim to provide. We're eager to assist you in resolving this issue. To facilitate the return and warranty process, please get in touch with our customer service via email, providing your order details. We regret the misunderstandings that have occurred and will do our utmost to assist you.
Your feedback is important to us, and we are committed to improving our service. We understand your frustration and disappointment and are actively working to address these issues. If you have any further questions or concerns, please don't hesitate to contact us through email. We genuinely value your feedback and will use it to make improvements in our operations. Your satisfaction is of utmost importance to us, and we appreciate your patience as we work to rectify this situation.
Customer Service E-wheels
Very good!
Very good!
Had Electric scooter from E-Wheels before E2S V2, and i was very happy with it, got stolen tho so now i bought E4 V2 Max, and im sure i will be happy with this one aswell.
6 October 2023
Ordered a Momas Summit (38.500SEK)
Ordered a Momas Summit (38.500SEK) on the 13th of June. Got it finally on the 11th of August (2 months later) and the saddle were scratched and the optimalisation was missing although we had several mail between us confirming this beforehand. We had to dismantle the bike, repack it and rent a trailer to be able to send it back with PostNord. They apologised and offered a 500sek voucher to pick something up from their page and said that they would send a new bike asap cause apparently they had the one I ordered multiple in stock?!
So sad that you can’t trust companies when it comes to orders with a price range like this.
11 August 2023
Unprompted review
it was not possible to pay with an…
it was not possible to pay with an American bank card
31 August 2023
Death Trap - Worst e-Scooter EVER!!!
Worst e-Scooter EVER!!!! Don’t BUY!!!! Within 2 months if use I have had to buy 2 rear mud gears as these break very easily and now my son nearly fell into an oncoming bike as the front handle bar snapped where it folds down…. This company will not replace anything .. so go and spend your money on another brand …
3 July 2023
Absolutely terrible service and bad quality…
Absolutely terrible service and bad quality products. My e scooter is a few months old and used for just one month and the battery died. No customer service number no answer to emails and even the guy that works in the shop said the scooters are bad quality when I sent it back to have it fixed.
29 June 2023
Unprompted review
Reply from E-Wheels Sverige
Hello,
We apologize for the inconvenience and frustration you've experienced with our service and the quality of our products. We strive to provide reliable and high-quality products to our customers, and it's disappointing to hear that your e-scooter's battery failed after such a short period of use.
We understand the importance of prompt customer service and effective communication. We apologize if our response time has been unsatisfactory and if you haven't been able to reach us through phone or email. We're currently working on improving our customer service channels to ensure better accessibility and responsiveness.
Regarding the quality of our scooters, we take customer feedback seriously, and we appreciate the input from our staff members as well. We continuously strive to improve our products and address any issues that arise. If you have specific concerns about the quality of your scooter or if you need assistance with a warranty claim or repair, please provide us with your contact details and order information, either through a private message here or via our website's contact form. We'll prioritize your case and work towards finding a satisfactory resolution for you.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. We value your business and the opportunity to make things right. We'll use this feedback to improve our processes and ensure better customer experiences in the future.
Best regards,
E-WHEELS
Forget customer support!
Reaching their customer support is literally impossible. Should you invest in such expensive items, use more reliable stores and brands.
23 May 2023
Reply from E-Wheels Sverige
Hello Angelo,
Thank you for sharing your feedback with us. We apologize for the difficulties you have encountered in reaching our customer support. We understand the frustration of not being able to get in touch with us when you need assistance.
We strive to provide excellent customer service, and we regret that we have fallen short of your expectations in this regard. We take your feedback seriously and will work towards improving our accessibility and responsiveness to ensure that our customers can easily reach us for support.
We appreciate your suggestion to consider more reliable stores and brands for purchasing expensive items. We understand the importance of investing in trustworthy products and reputable sellers, and we will take your feedback into account as we evaluate and enhance our customer support services.
Once again, we apologize for any inconvenience this may have caused you. Your feedback is invaluable to us, and we will use it to improve our processes and provide a better experience for our customers.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. We value your business and want to ensure your satisfaction.
Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future.
Best regards,
E-WHEELS
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