Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
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Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend... See more
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Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Not metal detectable for ferrous in foil
The largest plaster/wound pad failed to reject on any of our lines! I work at a butter manufacturer so we use ferrous in foil metal detection. Very glad I remembered to test them out before BRC asked me to do so at the audit!
24 February 2026
Unprompted review
Reply from Eureka Direct.co.uk
Thank you for bringing this to our attention. We're concerned the wound pads didn't meet your metal detection standards and recognise the importance of this for your audit.
Unfortunately, we are unable to locate your order or product from the details provided, and we would like to investigate this further. Please can you call us on 0808 506 5398 or email us at sales@eurekadirect.co.uk so we can resolve this for you.
Our sincerest apologies again that the product did not meet your expectations on this occasion.
Kind Regards,
Eureka Direct Customer Service Team
Excellent service
I only bought a couple of small signs for communal bathrooms, they were free delivery and arrived by tracked delivery promptly as stated ...will definitely use again.
1 February 2026
Unprompted review
Reply from Eureka Direct.co.uk
We're happy to hear that you received your signs promptly with our free tracked delivery. Thank you for your positive feedback, Kim; we appreciate you and look forward to assisting you again in the future.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your kind feedback, Paul. We’re pleased to hear everything arrived within the allotted time and that you were happy with the service. Thanks again for choosing us.
Kind Regards,
Eureka Direct Customer Service Team
Easy ordering system
Easy ordering system, very prompt delivery service and everything I ordered arrived in full and on time
10 December 2025
Reply from Eureka Direct.co.uk
This is fantastic to hear. Thank you so much for taking the time to review us.
Kind Regards,
Eureka Direct Customer Service Team
No fuss when ordering online
No fuss when ordering online. Easy smooth transactions & fast delivery.
8 December 2025
Reply from Eureka Direct.co.uk
Thank you for your great review, Lisa. We’re glad to hear you found the ordering process easy and smooth, and that your delivery arrived quickly. We really appreciate your feedback.
Kind Regards,
Eureka Direct Customer Service Team
Best place for first aid supplies
Really helpful sales team who got me the product I needed at the right price. Thank you so much
Have ordered first aid supplies from this company for a number of years and can highly recommend them
8 December 2025
Reply from Eureka Direct.co.uk
Thank you very much for your lovely review, Shirley. We’re delighted to hear that our sales team were able to help you find the right product at the right price. We really appreciate your continued custom over the years, and your recommendation means a great deal to us.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your review, Bill! We’re pleased to hear you found the website easy to use and were happy with the rapid free delivery. We really appreciate your support.
Kind Regards,
Eureka Direct Customer Service Team
Thank you kindly
Great product at a very reasonable price & delivered very quick
Thank you kindly
4 December 2025
Reply from Eureka Direct.co.uk
Thank you so much for the lovely review, Ashley! We're really pleased to hear you're happy with the product, price, and quick delivery. Your kind feedback is greatly appreciated!
Kind Regards,
Eureka Direct Customer Service Team
Good simple quick delivery
3 December 2025
Reply from Eureka Direct.co.uk
Thank you for your review! We're glad to hear you found the process simple and the delivery quick. We appreciate you choosing us and hope to serve you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your kind review, Abdell! We're really pleased to hear you were happy with our customer service. If you ever need anything in future, we're here to help.
Kind Regards,
Eureka Direct Customer Service Team
Excellent service/next day delivery
2 December 2025
Reply from Eureka Direct.co.uk
Thank you so much for the 5-star review! We're delighted to hear you received excellent service and next-day delivery. We really appreciate you taking the time to share your experience and hope to serve you again soon!
Kind Regards,
Eureka Direct Customer Service Team
Fast delivery and very good prices
Fast delivery and very good prices. I will definitely buy from Eureka again.
1 December 2025
Reply from Eureka Direct.co.uk
Thank you for your lovely review, Susan. We're delighted to hear you were pleased with the fast delivery and great prices.
We really appreciate your support and look forward to welcoming you back again.
Kind Regards,
Eureka Direct Customer Service Team
Quick delivery and products i needed
I needed a needle bin that the pharmacy didn't have, so it was good they had the one I needed. Delivery was very quick too.
2 December 2025
Reply from Eureka Direct.co.uk
Thank you for your review. We're delighted to hear that you were able to find the needle bin you needed with us and that your delivery arrived promptly.
If there's anything we can do to make your next experience a 5-star one, please don't hesitate to let us know!
Kind Regards,
Eureka Direct Customer Service Team
I was satisfied with the quick…
I was satisfied with the quick delivery, i do wish they'd do greater reductions of say 20% or 25% rather than the small 5% often touted
1 December 2025
Reply from Eureka Direct.co.uk
Thank you for your feedback, Terence. We're pleased to hear you were happy with the quick delivery. We also appreciate your comments regarding discounts. Feedback like yours is genuinely helpful, and we’ll make sure it’s passed on to the relevant team for consideration. Thank you for sharing your thoughts and for choosing us.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your continued support, Louise. We’re really pleased to hear that the items you order are always in stock and that our delivery is consistently fast. We appreciate your trust in us and look forward to assisting you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Always a very prompt service.
27 November 2025
Reply from Eureka Direct.co.uk
Thank you for your kind review. We’re really pleased to hear that you consistently receive prompt service from us. We truly appreciate your continued support.
Kind Regards,
Eureka Direct Customer Service Team
Very good service.
27 November 2025
Reply from Eureka Direct.co.uk
Thank you for your lovely review. We are delighted to hear that you are happy with our service, and we hope to assist you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
It's brilliant to hear that your delivery was quick and you were happy with our service. Thank you for sharing your experience.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your kind review, Christine. We’re delighted to hear you found our website easy to navigate and that your order arrived with next day delivery. We really appreciate your support and hope to welcome you back again soon.
Kind Regards,
Eureka Direct Customer Service Team
Excellent
Excellent, easy to use website and ordering.
Found what I needed and the items were delivered promptly.
Very good experience, no problems at all.
24 November 2025
Reply from Eureka Direct.co.uk
Thank you so much for your fantastic feedback, Hugh! We’re really pleased to hear that you found our website easy to use and that your items arrived promptly. It’s great to know you had such a positive experience, and we look forward to helping you again in the future.
Kind Regards,
Eureka Direct Customer Service Team
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