Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
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Review summary
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Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
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I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
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Needed to give my old mum her meds in 2.5ml intervals. I haven't got the steady hand I used to have, so using the dosing spoon became almost impossible. I bought x10 small dosage syringes, which... See more
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Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Mis-ordered the Buy 2 Get 3rd Free offer…
I mis-ordered re the Buy 2 Get 3rd Free offer, and the missing item was sent out without hesitation - even though it was totally my error!
20 November 2025
Reply from Eureka Direct.co.uk
Thank you so much for your lovely feedback, Andrea!
We're really glad we could get the missing item sent out quickly for you, even mix-ups happen, and we’re always happy to help. If you ever need anything else, just let us know.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Fantastic to hear, Simon. Thank you for your order and review.
Kind Regards,
Eureka Direct Customer Service Team
Professional
The gentleman that I spoke to on the day of my order, was very helpful and ver professional.
Not entirely happy with the price I was quoted. (Was not his fault) but disappointed. The product I was ordering was way mor that I paid six months ago. Way more than inflation allows.
I chose Eureka, as they supplied what I wanted at an affordable price, now more expensive than other suppliers.
Thy could not match what I paid six months ago. Even with a 10% discount.
Disappointed.
17 November 2025
Reply from Eureka Direct.co.uk
Hi there,
Thank you for your feedback, and we’re really pleased to hear that you found our team helpful and professional when placing your order.
We’re sorry to hear you’re disappointed with the price. We completely understand your concern, price changes are never ideal, and we appreciate this can feel frustrating, especially when comparing to a previous order. While our team did everything possible to offer the best price, including a 10% discount, we weren’t able to match the cost from six months ago due to increased supplier and manufacturing costs outside of our control.
We value your loyalty to Eureka and hope we can continue to support you with the products you need. If there’s anything else we can help with or if you’d like us to review future orders, we’re always here to assist.
Thank you again for sharing your experience.
Kind Regards,
Eureka Direct Customer Service Team
Excellent Value & Fast
Excellent selection, good quality at budget prices. Free next day delivery on very small orders, perfect when in a pinch.
18 November 2025
Reply from Eureka Direct.co.uk
Thank you for your fantastic review, Miss Green! We’re delighted to hear you were pleased with our selection, quality and pricing, and that the free next-day delivery was helpful when you needed it most. We really appreciate your feedback and hope to assist you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Excellent customer service and…
Excellent customer service and communication the delivery is superb
17 November 2025
Reply from Eureka Direct.co.uk
Thank you for your wonderful review, Angela. We’re delighted to hear that you were pleased with our customer service, communication and delivery. We really appreciate your feedback and hope to serve you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Very quick service
14 November 2025
Reply from Eureka Direct.co.uk
This is wonderful to hear, Mrs Shepherd!
Thank you for your order and review.
Kind Regards,
Eureka Direct Customer Service Team
Great
A great and trusted website, an enormous choice of medical.type goods. Worth looking at.their.catalogue
13 November 2025
Reply from Eureka Direct.co.uk
Thank you for your kind review, Valerie. We’re delighted to hear that you consider our website trusted and that you appreciate the wide range of medical products we offer. Your recommendation means a great deal to us, and we hope you continue to find everything you need in our catalogue.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your wonderful feedback. We’re delighted to hear you found the ordering process fast, reliable and straightforward.
We really appreciate your review and hope to serve you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Lots of choice
Lots of choice, great prices.
Arrived very fast, well packed and just as description.
Would definitely use again. 5*
11 November 2025
Reply from Eureka Direct.co.uk
Thank you for your fantastic 5-star review, Julie. We’re delighted to hear you were pleased with the range of products, great prices and the fast, well-packaged delivery. It’s also wonderful to know everything arrived exactly as described.
We really appreciate your kind feedback and look forward to welcoming you back again in the future.
Kind Regards,
Eureka Direct Customer Service Team
Good quality goods and delivered on time
10 November 2025
Reply from Eureka Direct.co.uk
Thank you for your kind review. We’re pleased to hear you were happy with the quality of the goods and that your order arrived on time.
We appreciate you taking the time to share your feedback and hope to assist you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Everything in the school's order was in…
Everything in the school's order was in stock and the sales representative was extremely courteous on the telephone.
10 November 2025
Reply from Eureka Direct.co.uk
Thank you for your lovely review, Ms Anderson. We’re really pleased to hear that everything in your school’s order was in stock and that our sales representative provided courteous and helpful service over the phone.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
Eureka Direct Customer Service Team
Very fast turn around
Very fast turn around. Really pleased with Eureka. Would not use any other company.
3 November 2025
Reply from Eureka Direct.co.uk
Thank you for your wonderful review. We’re delighted to hear you were pleased with the very fast turnaround and that you’ve had such a positive experience with Eureka.
Your loyalty means a great deal to us, and we’re thrilled to know you wouldn’t choose any other company. We look forward to supporting you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Fast delivery
10 November 2025
Reply from Eureka Direct.co.uk
We love to hear this feedback, Fiona. Thank you so much for taking the time to review us.
We hope to see you again.
Kind Regards,
Eureka Direct Customer Service Team
Excellent service and communication
Excellent service and communication; accurate stock level information makes product decisions simple and transparent. Free and fast delivery is a huge bonus
10 November 2025
Reply from Eureka Direct.co.uk
Thank you so much for your wonderful review, Dusty! We’re delighted to hear this feedback.
We truly appreciate your order and look forward to seeing you again! 🌟
Kind Regards,
Eureka Direct Customer Service Team
Very Efficient Service!
Ordering direct to you is so easy and the order confirmation comes through straight away.
Staff have been very helpful if we have called for any reason
7 November 2025
Reply from Eureka Direct.co.uk
We love to hear this feedback. Thank you so much for your orders, and we look forward to seeing you again in the future.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you so much for your kind review, Mrs Clarke! We’re delighted to hear that you were pleased with your experience and really appreciate you taking the time to share your feedback.
Kind Regards,
Eureka Direct Customer Service Team
Excellent care given to packaging
Shipping time was great, happy to receive free shipping too and quality of packaging was very impressive
4 November 2025
Reply from Eureka Direct.co.uk
Thank you for your lovely review. We’re really pleased to hear you were happy with the quick delivery, the free shipping, and the quality of the packaging.
We truly appreciate your feedback and hope to serve you again in the future.
Kind Regards,
Eureka Direct Customer Service Team
Efficient and speedy service
4 November 2025
Reply from Eureka Direct.co.uk
Thank you so much for your review! We’re delighted to hear that your order arrived quickly and that you were pleased with the service.
Kind Regards,
Eureka Direct Customer Service Team
Excellent phone assistance and items…
Excellent phone assistance and items arrived next day
3 November 2025
Reply from Eureka Direct.co.uk
We’re so glad to hear that your delivery was prompt and that you are happy with our customer service. Your feedback is much appreciated!
Kind Regards,
Eureka Direct Customer Service Team
Prompt service and easy to use websiteWould use again
Prompt service and easy to use website
3 November 2025
Reply from Eureka Direct.co.uk
Thank you so much for your kind review, Alan! We’re delighted to hear that you were pleased with your experience and really appreciate you taking the time to share your feedback. If there is anything we can do to make your next experience a 5-star one, please let us know!
Kind Regards,
Eureka Direct Customer Service Team
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